We had a fun day today. Well, we probably have fun most days, but today we launched our new internal training brand; LSLearns. LetterStream always wants to develop, and cultivate an internal culture of learning to go along with our already “fast and perfect mail” mantra and our “mad customer love” vision for customer service.
It is our belief that as employees grow and learn they start to discover their unique talents that can unlock a tremendous amount of capability. David, our President, is often heard saying that inside everyone is a hidden super power that can manifest itself in the workplace in amazing ways. LSLearns is an attempt to formalize our belief that people, when awakened in the right way, can do amazing things.
Some skeptics may say, “Ah, this is just an attempt to squeeze more productivity out of people”. We might respond; “Sure! Sort of.” After all, what’s wrong with more productivity? But “squeeze” probably doesn’t capture the essence of our training efforts, instead we might use the word “foster”. By creating training, learning and growing opportunities we allow our employees to decide how much effort to put into their own career development plan, and hopefully inspire them along the way to be excellent at whatever it is they are doing.
Leader of Leaders and Learner of Learners, Kay Coleman, helped us launch the day, and our new brand, by leading us through some activities to engage our minds in different ways. Kay has been an active learner, teacher and facilitator for most of her life, was Program Director with iLeadAZ – a program developed to lead school principals to greater success, and now provides consulting services to companies (like ours!). Thanks Kay, for coming along side us with our passion for learning!
We’ve updated our USPS Holiday Calendar with the latest information from the USPS. In addition, we’ve added important USPS early closing days which are not typically spelled out on the USPS Postal Holidays web page.
We’ve placed this information along with LetterStream’s holiday schedule on a Google Calendar so you can have all the information at your fingertips on your smartphone, tablet or Google account.
If you are already synced to the LetterStream calendar, awesome! Your job here is done. If not, see the instructions below.
One more important mention; most USPS retail counters close early on both Christmas Eve and New Year’s Eve, so make sure you call ahead and/or plan accordingly. In conjunction, LetterStream will also be closing early on both of those days.
Click on the “+Google Calendar” button below to subscribe with your Google account.
This holiday season we want to wish you lots of love, time with family, hot chocolate, and of course… all your mail delivered on time. We are thankful for your support in 2014, and we look forward to serving you well in the coming year as well.
Please note that according to the USPS, most post offices will be closing at 12:00 noon on Christmas Eve (Wed. Dec. 24th) and New Year’s Eve (Wed. Dec. 31st). Be sure to drop mail in blue collection boxes by noon on those days as well, as the USPS will be picking up mail early.
See LetterStream’s holiday hours below, and click here for a link to the 2015 USPS holiday calendar.
While most of our customers choose to outsource their entire outbound mail operations to LetterStream, there are some that are unable to reassign staff or who are hesitant to return leased equipment due to financial burdens that might be incurred.
Whatever the reason not to outsource completely, we have a solution in keeping with our mission of being the best mail solutions partner. We have created a hot backup mailing facility program to allow businesses to keep their own mailing operations up and running, and increase their speed and reliability by using LetterStream when more mailing power is needed.
The program is simple to implement and is fairly inexpensive considering you have all the power of LetterStream print and mail operations at your finger tips. This includes a fleet of high speed printers, a mail preparation and inserting department, and barcode tracking of every mailing project. LetterStream is fast and accurate, and our prime location in Scottsdale, AZ protects us from most of the world’s natural disasters and extreme weather. So if your operations are down because of snow or ice or flood or earthquake… chances are we are still fully staffed and fully operational, and can get your mail out the door and on its way.
For our east coast friends, LetterStream being in the MSTtime zone results in a few extra hours each day to get your critical mail jobs out the door. We can handle a wide variety of business and transactional mail including letters and flats, checks and invoices, and certified and registered mail.
Contact us to learn more about how LetterStream can keep your mailing operations up-and-running, in any situation.
I was shocked to discover that my business closed the other day. For some reason I had assumed I wouldn’t be the last to know.
Well, that’s not exactly how it turned out, but it sure threw me. I was tracking a test piece of USPS Certified Mail that I sent to my office. And right there in the USPS tracking history were the words “Business Closed“. Wow, what a bummer.
When I see the words “Business Closed” on a piece of mail it reminds me of “Moved – Left no forwarding”, or “No longer at this address” or “No receptacle”. Those words conjure up “Out of Business” and, well, “Business Closed“. After all, the screenshot above is what Google found when I did an image search for “Business Closed”. Looks like they came to the same conclusion.
Seeing those words on a piece of mail to my own office caused me to wonder what sort of financial position we must have been in to just up and close our doors in the middle of the night.
Turns out all is fine (except for maybe the choice of words the Postal Service uses when tracking Certified Mail). Here is the explanation for this new tracking status: “Business Closed” simply means that the mail carrier arrived outside of the normal business hours. In our case, the mail carrier attempted to deliver a certified letter on a Saturday when we were closed for the day (key word, ‘day‘).
So when you see the words “Business Closed” in your tracking history, simply translate it to “No one at the office today, will try tomorrow“. Personally, I was happy to know that I can continue showing up and writing little tidbits about First-Class and Certified Mail on this blog.
*To track a certified letter, go to www.LetterStream.com and find the “Certified Mail Tracking” section on the lower right side of the page.
David Patterson, founder and president of LetterStream, will be interviewed on the radio on Thurs., May 1, 2014. He will be heard for a 5-minute segment of the “Business for Breakfast” program on Money Radio.
“Business for Breakfast“, hosted by Ken Morgan & Julie Dougherty-CFP, airs weekday mornings from 6-8 am on Money Radio 1510 AM,and is also heard on 99.3 FM.
David will be talking about how easy it is to get USPS First-Class and Certified Mail out the door on the LetterStream website.
The event is this Friday, April 4th, 2014 at the Glendale Civic Center in Glendale, AZ.
This will be a great local event with:
FREE FOOD — lunch provided between 12:30 – 2:30 FREE RAFFLES — drop your business cards for lots of chances to win FREE STUFF — the usual; pens, sticky notes, stress balls, etc. FREE FUN — catching up with current and prospective vendors and business partners
We will be in booth H1. Interesting booth number, but we will be in the hallway by the registration table. Be sure to stop by and meet our crew and learn how LetterStream can help improve your mailing process.
This event is free to homeowners, community managers, board members, property management employees, etc. (i.e. just about everyone). Click here for registration.
The Trade Show Floor and Hallway Exhibits will be open from 9:30 am – 12:30 pm.
It’s a can’t-miss opportunity to stop by and say “Hi” to the LetterStream team.
Here’s a fun habit we’ve fallen into at the office. Whenever someone travels to a unique destination, they take a LetterStream pen along for a quick photo to be sent on a postcard. Our collection of postcards grows with pictures of the LetterStream pen at the Grand Canyon, Niagara Falls, Puerto Rico, the Las Vegasstrip and more. You can find some of these pictures on our Instagram account.
If you want to join the fun and capture pictures of the LetterStream pen in unique locations, simply ask for one next time you’re talking with any of our team members, or pick one up at our booth at the CAI trade show we attend each year.
Email us your pen picture–or better yet mail it on a postcard and we’ll consider adding it to our Instagram account or website. No Photoshop allowed! 😉
Here are some of the many destinations the LetterStream pen has visited thus far…
And for you Google Calendar fans, we’ve created a Google Calendar that you can subscribe to for convenient viewing from your computer and mobile devices. You can find the Google version of the USPS Holiday Schedule calendar below and in the lower portion of the right sidebar of our blog. The calendar is interactive and includes LetterStream’s holiday schedule as well.
Click on the “+Google Calendar” button to subscribe to it with your Google account.
We’ve also pointed out which days LetterStream can get your mail out the door, even when the local post office is closed. (Yes… we really do have a secret back door.)