LetterStream Learns – Internal Training Brand

LetterStream Learns BrandWe had a fun day today.  Well, we probably have fun most days, but today we launched our new internal training brand; LSLearns.  LetterStream always wants to develop, and cultivate an internal culture of learning to go along with our already “fast and perfect mail” mantra and our “mad customer love” vision for customer service.

It is our belief that as employees grow and learn they start to discover their unique talents that can unlock a tremendous amount of capability.  David, our President, is often heard saying that inside everyone is a hidden super power that can manifest itself in the workplace in amazing ways.  LSLearns is an attempt to formalize our belief that people, when awakened in the right way, can do amazing things.

Some skeptics may say, “Ah, this is just an attempt to squeeze more productivity out of people”.  We might respond; “Sure! Sort of.” After all, what’s wrong with more productivity? But “squeeze” probably doesn’t capture the essence of our training efforts, instead we might use the word “foster”. By creating training, learning and growing opportunities we allow our employees to decide how much effort to put into their own career development plan, and hopefully inspire them along the way to be excellent at whatever it is they are doing.

Leader of Leaders and Learner of Learners, Kay Coleman, helped us launch the day, and our new brand, by leading us through some activities to engage our minds in different ways.  Kay has been an active learner, teacher and facilitator for most of her life, was Program Director with iLeadAZ – a program developed to lead school principals to greater success, and now provides consulting services to companies (like ours!).  Thanks Kay, for coming along side us with our passion for learning!

Off To The CAI Arizona Trade Show In Glendale, AZ

Central Arizona Chapter CAI - Community Association InstituteLetterStream will have a booth at the Arizona Chapter CAI (Community Association Institute) trade show again this year.

The event is this Friday, April 4th, 2014 at the Glendale Civic Center in Glendale, AZ.

This will be a great local event with:

FREE FOOD — lunch provided between 12:30 – 2:30
FREE RAFFLES — drop your business cards for lots of chances to win
FREE STUFF — the usual; pens, sticky notes, stress balls, etc.
FREE FUN — catching up with current and prospective vendors and business partners

We will be in booth H1. Interesting booth number, but we will be in the hallway by the registration table. Be sure to stop by and meet our crew and learn how LetterStream can help improve your mailing process.

This event is free to homeowners, community managers, board members, property management employees, etc. (i.e. just about everyone). Click here for registration.

The Trade Show Floor and Hallway Exhibits will be open from 9:30 am – 12:30 pm.

It’s a can’t-miss opportunity to stop by and say “Hi” to the LetterStream team.

Glendale Civic Center ~ 5750 W Glenn Drive ~ Glendale AZ 85301

 

Toys for Tots 2013 Update

Toys for Tots toy drive

Santa at Toys for Tots eventThe Toys for Tots event at DC Ranch in Scottsdale was a huge success! It was a warm, sunny day, and a spirit of giving must have been in the air… the Marines collected more than 20 jumbo boxes of toys; enough to fill an entire U-Haul truck!

The event was complete with Christmas carolers, great food, photo ops with Santa, an antique toy auction, plenty of hot chocolate, and lots of smiles all around.

Just like last year, I was blown away by the generosity of our team. This year LetterStream giving was up by 50%Way to go guys!

As the Marines filled the U-Haul truck with toys, I couldn’t help but think of the joy it would bring to kids in need this holiday season.

A special thanks to Grimaldi’s and American Family Insurance who sponsored the event. And thanks to all who came out and participated.

We hope to see an even bigger crowd next year!

Baja 500 Update – Class 11 Car #1162 – "PepeAzul"

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Wow, time flies (as did PepeAzul, the class 11 VW we sponsored running in the Baja 500); I didn’t have time to get a post out telling you I decided to join Chris, Greg and the rest of the PepeAzul team on their journey to Ensenada Mexico for the 45th running of the Baja 500.

Running the Baja is an amazing experience, especially if you like adventuring outside the US, in a 40+ year old car with a 62 horsepower motor with no windows or A/C, traveling on roads that most people wouldn’t dare travel on even in a 4-wheel drive truck.

Turns out we had a top notch team and were surprised to discover that two of our team members were retired USPS employees, go figure!  That meant we were prepared for rain or snow or high water and were determined to get there on time.

The entire event was a rush of excitement from the safety inspection (which was basically a huge parade and photo opportunity for the cars and team) to the race, to retrieving the car which was stuck near the top of a 1500 ft jagged rock hill.

I rode along side Chris from mile marker 95 to 230, bouncing, bumping through 135 miles of the rugged Baja Peninsula.

PepeAzul finally decided he could go no further at mile marker 255, slightly past the half way point.

I’m sure, due to the speed we were traveling, few could make out the LetterStream logo positioned on the hood of Pepe, but we do have operators standing by to pick up all those new customers who were exposed.

Going Out On A Limb

I Love LetterStream Ribbon

We decided to try a different kind of giveaway at our booth at the National CAI Trade Show this year, and to be honest, it could have backfired on us.

This year we took the risk of offering “I Love LetterStream” ribbons to our customers and API partners as they stopped by our booth. We were hoping that a few would attach the ribbon to their trade show attendee badge. But whatever happened, we knew it would be a learning experience.

You see, when you ask someone to wear a ribbon that says they love you, you open yourself up to a whole lot of scrutiny. Would our customers and partners love it or hate it?

We waited patiently as the Expo doors opened and attendees started filing into the aisles. Then the first visitors approached our booth, they looked up to survey our exhibit, they noticed the LetterStream banner, and then we heard these words… “LetterStream!!, We love LetterStream!!” We breathed a sigh of relief and passed out the “I Love LetterStream” ribbons, which were quickly applied to their trade show badges.

Indeed it was a risky move, and one that might have caused us to be accused of excessive boldness. But in the grand scheme of things, it certainly created an honest feedback mechanism. And we discovered what we hoped would be true; that our customers LOVE the LetterStream experience. We passed out slightly over 100 ribbons at the Community Association Institute (CAI) national trade show and the CAI Arizona show.

We work very hard to provide incredible speed, impeccable accuracy and crazy good service; and we are tickled to know that it is appreciated by our customers.

To our customers and API partners that were happy to wear our ribbons, we say “Thank You!”. Thank you for your feedback, your partnership and your appreciation.

For those who aren’t that familiar with LetterStream, check out some of the positive things our customers are saying about us on our testimonials page. And if you have something you want to add, please keep the comments coming!

LetterStream Exhibits At The National CAI Trade Show

CAI 40th AnniversaryFor the fourth year in row, LetterStream is exhibiting at the National CAI (Community Association Institute) Trade Show.

This year’s event starts tomorrow and is taking place in San Diego, CA, (April 17-20th). It celebrates CAI’s 40th Anniversary as an organization dedicated to building better communities.

Homeowner associations (HOAs), and the management companies that assist them, send a tremendous amount of mail each year in order to keep homeowners informed and up to date. Each homeowner is assessed their homeowner fees via statement, invoice or payment coupon book. In addition, each homeowner is made aware of budgets, annual meetings and election results via letters, email and postcards.

LetterStream assists communities by providing critical online communication tools for homeowner associations and property management companies alike, to make the numerous mailings easier to manage.

Letters, statements, postcards, coupon booklets, violation letters, late payment notices, and certified mail are but a few of the types of mailings that LetterStream offers to HOAs. The LetterStream website has a solution for each of these different types of mailings, and is feature-rich, giving you control of your mailings.

If you are attending the National CAI trade show, stop by our booth (#805) to learn how we make mailings easy.

Happy Anniversary CAI!

See LetterStream At The Arizona Chapter CAI Trade Show

See LetterStream at AZ-CAI trade show

Meet with the LetterStream team at the CAI trade show and learn great new ways to create and send mail, including: HOA violation letters, statements, postcards, invoices, collection notices, intent to lien letters, certified mail, annual meeting notices, newsletters, new homeowner packets and even electronic documents.

LetterStream staff will be available to answer questions about outsourcing your mailing projects and streamlining your outbound mail operations.

New products featured at the show include eDocuments, PRO Postcards and an Android app for creating full color, first-class postcards (see newsletter). Rumor has it that the mysterious Letterman, blog writer extraordinaire, may even be present.

The expo is this Friday, April 12, 2013 from 11:30am to 3:30pm at Rawhide, and will be well attended by property management companies and community managers. Rawhide is located in Chandler, Arizona (5700 West North Loop Rd). To learn more about the Arizona Chapter of CAI, visit their website at www.cai-az.org. To learn more about LetterStream, visit our website at www.LetterStream.com.

LetterStream Joins ACA International – Visit Us At The Expo This Week!

ACA International website


LetterStream
‘s ability to send First-Class and Certified Mail with ease, one-at-a-time and in bulk, is attracting the attention of credit departments and collection agencies.

ACA International, the Association of Credit and Collection Professionals, is a not-for-profit trade association for professional businesses and individuals in the credit and collection industry.

By establishing an affiliate membership with ACA, LetterStream will have a greater presence in the collection and credit market and can highlight their unique solutions in the field.

Sending Certified Mail during a collection process can be a time consuming process. However, with LetterStream’s easy-to-use website, Certified Mail can often be created and mailed the same day. In addition, online tracking and signature reporting tools provide easy access to the important documents that prove the mailing followed proper collection practices.

For industry collection software and service bureaus that send large quantities of mail from various departments, LetterStream’s API allows automatic transmitting of letter data directly to LetterStream for printing and mailing. This process makes all the work involved in printing and mailing completely disappear.

Visit LetterStream at the ACA International Spring Forum and Expo in Scottsdale, Arizona this week.

2013 Spring Forum & Expo
March 20-22, 2013
Talking Stick Resort – Scottsdale, Ariz.