Must Be Postmarked Today! Warp The Space-Time Continuum.

LetterStream reverses time

Ever get into that position where you need to mail something by a certain date but you aren’t sure how you can make it to the post office in time?

Sometimes you need to get a cancellation letter or an acceptance letter or one of many other letters of a legal nature postmarked by a certain date. Or maybe it’s a bid for an upcoming project. Whatever the case for needing a postmark, and needing it today… there’s a chance we can help.

One of the many neat benefits of knowing a mailing company out west, in Scottsdale Arizona to be exact, is that we can drop your letter at our local post office which is typically still open even after your office closes, especially if you live or work on the East Coast.

This is where the speed of the internet can warp the speed of time. If you live in New York and it is 6 pm, the post offices are already closed, and your letter has no chance to be mailed today. However, if you take 2 minutes to load your letter into the LetterStream.com website, you’ve effectively turned back time by 3 hours (April – October)*, making it 3:10 pm with the post office still open (in Arizona).

We’ll print your letter and get it in the mail before the day is out.

There is some fine print here… if you want to make sure your letter gets mailed the same day, you will need to choose “Rush” on your order, which will increase the price slightly, but we do guarantee same day processing or your money back if you choose that option. Also keep in mind that Arizona doesn’t participate in Daylight Saving Time (DST), so some months there is only a 2 hour difference.

When that letter really really needs to be mailed today, warp the space-time continuum by using LetterStream Rush Services.

New USPS Postage Rates Coming May 31st

It’s official; new postage prices go into effect on May 31st, 2015. On May 4th the Postal Regulatory Commission approved the USPS proposed price change request.

As a recap, the price of a USPS First-Class stamp remains unchanged at $.49. Therefore there is no need to stock up on Forever stamps.

However, most other postal mailing categories will see increases. Below are some of the highlights for First-Class Mail.

First-Class Postcards will increase from $.34 to $.35 each
Additional ounces for First-Class mail will increase from $.21 to $.22
Certified Mail base fees will increase from $3.30 to $3.45
Certified Mail Return Receipt Green Card fees will increase from $2.70 to $2.80
Certified Mail Electronic Return Receipts will increase from $1.35 to $1.40
International First-Class Letters will go up from $1.15 to $1.20
One ounce First-Class flats will increase to $.98, and 2 ounce pieces will be $1.20
Registered Mail letters will increase from $11.95 to $12.20
The price of a First-Class Stamp will remain at $.49

Keep in mind, we are quoting the new USPS postage costs, not LetterStream prices. LetterStream typically increases prices only to the extent that the USPS fees increase, but review your invoice when creating mailings online for exact pricing.

It’s generally difficult to find the new postage rate charts at USPS.com before a postage rate change is implemented, but with a little digging, the rate tables can be found. Follow this link for the new postage rates for 2015. You can download an Excel file in the left sidebar called “Mailing Services Prices excel – Proposed Updated 05/01/15”.

We don’t recommend using the “Calculate a Price” postage rate tool on the USPS website for mailings after May 31 until that date has passed. While the tool technically allows you to enter the future date of a mailing, it doesn’t take into account the new rate increases. (Don’t ask us why.)

If you’d like to see the complete PRC (Postal Regulatory Commission) document, it was published by the Federal Government Publishing Office on May 4, 2015 and can be found here: https://www.gpo.gov/fdsys/pkg/FR-2015-05-04/pdf/2015-10029.pdf

USPS First-Class Mail Slowing Down… Or Is It Me?

Stopwatch Man Waiting for First-Class Mail

Does it seem like your First-Class letters don’t travel as quickly as they used to? Well, it’s not just your imagination. The United States Postal Service (USPS) has been intentionally and systematically slowing down First-Class letters in order to reduce costs and create efficiencies in their mail handling operations.

This slowing down process has been rolling out for several months now and will continue to be noticed as postal facilities consolidate and the new plans take shape. The most obvious change occurred in January of this year (2015) when the USPS eliminated next day delivery of First-Class mail. This change has effected almost everyone who receives First-Class mail.

Judging by the number of phone calls we’ve already received about this, it’s not necessarily what any of us expected. If there is an upside, the USPS still quotes a delivery service standard for First-Class mail of 3 days (from and to) anywhere in the first 48 U.S. States. (But don’t quote us on this; we are still a little skeptical).

Here’s a good overview published by the USPS in September of 2011; it’s pretty clear and easy to read, and spells out their elimination of next day First-Class mail: USPS Frequently Asked Questions – Service Standards

If you want to dive into all the glorious details in a far-less user friendly document, you can review the implementation plan in the USPS Final Federal Register 39 CFR Part 121. This document spells out the specifics of the USPS implementation process. Phase one began on July 1, 2012, and phase two began on February 1, 2014.

In January of this year, the USPS posted a revised interactive service level map on their website in order for mailers to graphically see the service standards for various types of mail originating at your nearest post office. Follow the link to do some experimenting of your own based on your location. For LetterStream customers, use 850 PHOENIX AZ as your Originating point.

Keep in mind that the USPS service standards are not service guarantees. You know… “results may vary“.

In summary, your next day delivery of First-Class letters is probably gone for good, and we are likely to see additional days of transit built in as the USPS consolidates facilities. Editor’s note: Just between you and me and Mr. Stopwatch here; I’d caution you to not expect faster service if your letters already take 4 to 5 days for delivery.

Merry Christmas And Happy Holidays From LetterStream!

Merry Christmas & Happy Holidays!

From your friends at

This holiday season we want to wish you lots of love, time with family, hot chocolate, and of course… all your mail delivered on time. We are thankful for your support in 2014, and we look forward to serving you well in the coming year as well.

Please note that according to the USPS, most post offices will be closing at 12:00 noon on Christmas Eve (Wed. Dec. 24th) and New Year’s Eve (Wed. Dec. 31st). Be sure to drop mail in blue collection boxes by noon on those days as well, as the USPS will be picking up mail early.

See LetterStream’s holiday hours below.

Happy Mailing!

-The LetterStream Team

LetterStream Holiday Hours

Do You Have A Backup Facility For Your Mailing Operations?

Critical Mail Backup

While most of our customers choose to outsource their entire outbound mail operations to LetterStream, there are some that are unable to reassign staff or who are hesitant to return leased equipment due to financial burdens that might be incurred.

Whatever the reason not to outsource completely, we have a solution in keeping with our mission of being the best mail solutions partner. We have created a hot backup mailing facility program to allow businesses to keep their own mailing operations up and running, and increase their speed and reliability by using LetterStream when more mailing power is needed.

The program is simple to implement and is fairly inexpensive considering you have all the power of LetterStream print and mail operations at your finger tips. This includes a fleet of high speed printers, a mail preparation and inserting department, and barcode tracking of every mailing project. LetterStream is fast and accurate, and our prime location in Scottsdale, AZ protects us from most of the world’s natural disasters and extreme weather. So if your operations are down because of snow or ice or flood or earthquake… chances are we are still fully staffed and fully operational, and can get your mail out the door and on its way.

For our east coast friends, LetterStream being in the MST time zone results in a few extra hours each day to get your critical mail jobs out the door. We can handle a wide variety of business and transactional mail including letters and flats, checks and invoices, and certified and registered mail.

Contact us to learn more about how LetterStream can keep your mailing operations up-and-running, in any situation.

This Letter Is Fine. Why Did It Come Back To Me?

Letter Man with Question Mark This question is similar to ones that we’ve answered in our blog posts over the years, but with a slight twist. Sometimes a perfectly addressed letter gets returned to us without a yellow sticker, without handwriting on the outside saying something like “no longer at this address“, and seemingly without any clue as to why the mail piece came back.

Well, there are always clues. For starters, re-read the recipient’s address, one line at a time. Is the address really accurate as written on the envelope?

If every indication is that the information is correct, simply ask the USPS mail carrier for some insight as to why the piece was delivered to you instead of the person it was addressed to. Chances are they can tell you; but if not, simply hand the letter to them and ask if they could re-mail the piece for you. Quite often they will politely take the letter and get it back into the mail stream for you.

There are times when the USPS barcode (printed on the lower portion of the face of your envelope) is incorrectly coded to send the letter to your own address. If there is a barcode at the bottom, see if there is a zip code spelled out beside the barcode. If the zip code printed there is your own zip code, the mail piece may get rerouted to your own address again due to the automated equipment the Postal Service uses to sort mail. In this case, use a sharpie or black pen or marker to block out the barcode on the bottom. This will force the postal sorting machines to look at the destination address one more time to figure out where the piece is going. Chances are, this will allow the piece to arrive at the right destination, assuming your address is valid (click here to read about address correction).

Still not sure what is happening to your mail piece? Take a picture of the envelope and email it to us. Make sure you capture the entire face (front side) of the envelope. We will be checking the ‘to’ and ‘from’ addresses, postal barcode, permit/postage area, and anything else on the face of the envelope that can give us clues. Please make sure your image is in focus. It can be rather difficult searching for clues in an out-of-focus image.

We will do our best to unravel the returned mail mystery and let you know what we find.

USPS Postage Rate Increase on January 26th

USPS 2014 stamp 49 cents

As a reminder, the United States Postal Service (USPS) will be increasing the price of a first-class stamp from $.46 each to $.49 each on January 26th, 2014. If you are planning on getting a mailing out the door this month, you can save money by sending it a few days early.

LetterStream will be raising its prices on all first-class mail products by 3 cents to cover the cost of the USPS price increase. Our new prices will take effect at 5:00 pm on January 24th, as jobs received over the weekend will be mailed on Mon. Jan. 27th at the new postage rate.

As is our tradition, LetterStream has no plans to increase prices beyond the USPS increase. Keep in mind that the USPS has raised prices on postcards, flats, certified mail and other products as well. These increases will be reflected where appropriate in LetterStream prices. We look out for our customers as best we can!

Churches And Year-End Giving Statements

Girls helping mail year-end statements

Wow, January is a tough month on volunteers in churches and other non-profit organizations that need to send out year-end charitable giving statements (or annual contribution statements).

This is the time of year you see church secretaries and bookkeepers hauling boxes of paper and envelopes to their cars so they can get their family involved in folding, stuffing, addressing, sealing and mailing the giving statements. This process can take its toll on church staff as they are hesitant to get other church members and “givers” involved due to the sensitivity of this information.

If your organization is looking for an easier and faster method, consider using LetterStream.com to accomplish this mailing. Some local churches actually bring their pre-printed documents directly to us for folding, inserting and mailing. However, most of our non-profit clients simply upload their contribution statements to our secure website for us to print and mail for them.

One thing to remember is that charities are not allowed to use their non-profit permit, standard or bulk postage for these statements. Instead, the United States Postal Service (USPS) requires that statements be sent via First-Class Mail.

Keep in mind that First-Class postage rates are going up by 3 cents on January 26th, 2014. So however you choose to get your charitable giving statements out, act quickly.

If you’d like to give LetterStream a try, choose the “Pre-Addressed PDF (1stclass)” job type from our website and upload some sample statements, or simply give us a call and mention this blog post for personalized assistance. We think you’ll discover a welcome relief to your year-end giving statement mailing.

2014 Postage Rate Increase – Official Rates Confirmed

postage-rate-new-6

It’s often hard to read between the lines and figure out if postage rates have been officially approved or simply proposed by the United States Postal Service (USPS).

For instance, the September 2013 USPS rate increase announcement was actually just a proposal to increase postage prices. In order for new postage rates to be known for certain, they needed to be approved by the Postal Regulatory Commission (PRC).

“The Commission is an independent agency that has exercised regulatory oversight over the Postal Service since its creation by the Postal Reorganization Act of 1970. The Commission is composed of five Commissioners, each of whom is appointed by the President, by and with the advice and consent of the Senate, for a term of six years.” – https://www.prc.gov/

The PRC made the official announcement 3 days ago on December 24, 2013 that the USPS proposed postage rates are approved and will go into effect on January 26, 2014. Click to read the press release.

The price of a first-class stamp is increasing from $.46 to $.49 cents; an increase of $.03 per postage stamp.

Common postage prices to be aware of include:

Letters (1 oz.) — 3-cent increase to 49 cents
Letters additional ounces — 1-cent increase to 21 cents
Letters to all international destinations (1 oz.) — $1.15
Postcards — 1-cent increase to 34 cents

These prices were all outlined in the USPS price change announcement (proposal) on September 25, 2013. You can read the entire announcement on the United States Postal Services website.

Certified Mail service by the postal service is also seeing price increases. Certified Mail base fees will be $3.30. Certified Mail Green Card fees (PS Form 3811) will increase to $2.70 while Electronic Return Receipt (ERR) fees will increase to $1.35. For simpler math, a certified letter weighing less than an ounce with green card receipt will cost $6.49 each at the Post Office ($.49 first-class postage + $3.30 certified mail fee + $2.70 certified mail return card).

Innovations In Printing And Mailing

popular_science_cover

I was flying out of town the other day and picked up a Popular Science magazine to read on the flight. I was happy to see the title was “100 Best Innovations of the Year” and wondered if any of our mailing innovations had made the list. There are a few different mailing innovations that we rolled out this year and I thought I might find one or two discussed in the magazine.

For instance, we have our innovative Return Mail Processing service where we can process our clients’ return mail. This is a good way to keep undeliverable mail from being returned to our customers. Instead, we get it. Then we flag all the addresses in our customer’s account that have been returned, showing the return date and the return reason from the USPS yellow sticker. In addition, reports can be run by user, date range, mail type and many other filters for the letters that were returned.

Another innovation is our USPS Registered Mail solution, which allows users to create and send Registered Mail on our website. If you send Registered Mail, you know that it is one of the most time-consuming and confusing types of mail that you could possibly send. True to LetterStream’s form, we make the process so easy you can create the registered letter–or hundreds of them–in around 2 minutes on our website. We keep track of the USPS tracking information and the signature cards in an orderly fashion on our website.

Some may say that our online Certified Mail process is the most innovative Certified Mail solution they’ve ever seen. We’d like to agree… but we’ve been processing Certified Mail this way for nearly 10 years, so it might not be an innovation of this year.

We’ll, I’ve skimmed the 100 Best Innovations article, and unfortunately I could not find the name LetterStream. But that’s ok, our customers repeatedly give us the honor of being great innovators in the mailing business, and they are the ones we want to please.

If you want to learn more about our mail innovations, check out our website, explore our blog or pick up the phone and call us.