We had a fun day today. Well, we probably have fun most days, but today we launched our new internal training brand; LSLearns. LetterStream always wants to develop, and cultivate an internal culture of learning to go along with our already “fast and perfect mail” mantra and our “mad customer love” vision for customer service.
It is our belief that as employees grow and learn they start to discover their unique talents that can unlock a tremendous amount of capability. David, our President, is often heard saying that inside everyone is a hidden super power that can manifest itself in the workplace in amazing ways. LSLearns is an attempt to formalize our belief that people, when awakened in the right way, can do amazing things.
Some skeptics may say, “Ah, this is just an attempt to squeeze more productivity out of people”. We might respond; “Sure! Sort of.” After all, what’s wrong with more productivity? But “squeeze” probably doesn’t capture the essence of our training efforts, instead we might use the word “foster”. By creating training, learning and growing opportunities we allow our employees to decide how much effort to put into their own career development plan, and hopefully inspire them along the way to be excellent at whatever it is they are doing.
Leader of Leaders and Learner of Learners, Kay Coleman, helped us launch the day, and our new brand, by leading us through some activities to engage our minds in different ways. Kay has been an active learner, teacher and facilitator for most of her life, was Program Director with iLeadAZ – a program developed to lead school principals to greater success, and now provides consulting services to companies (like ours!). Thanks Kay, for coming along side us with our passion for learning!
David Patterson, founder and president of LetterStream, will be interviewed on the radio on Thurs., May 1, 2014. He will be heard for a 5-minute segment of the “Business for Breakfast” program on Money Radio.
“Business for Breakfast“, hosted by Ken Morgan & Julie Dougherty-CFP, airs weekday mornings from 6-8 am on Money Radio 1510 AM,and is also heard on 99.3 FM.
David will be talking about how easy it is to get USPS First-Class and Certified Mail out the door on the LetterStream website.
The event is this Friday, April 4th, 2014 at the Glendale Civic Center in Glendale, AZ.
This will be a great local event with:
FREE FOOD — lunch provided between 12:30 – 2:30 FREE RAFFLES — drop your business cards for lots of chances to win FREE STUFF — the usual; pens, sticky notes, stress balls, etc. FREE FUN — catching up with current and prospective vendors and business partners
We will be in booth H1. Interesting booth number, but we will be in the hallway by the registration table. Be sure to stop by and meet our crew and learn how LetterStream can help improve your mailing process.
This event is free to homeowners, community managers, board members, property management employees, etc. (i.e. just about everyone). Click here for registration.
The Trade Show Floor and Hallway Exhibits will be open from 9:30 am – 12:30 pm.
It’s a can’t-miss opportunity to stop by and say “Hi” to the LetterStream team.
Here’s a fun habit we’ve fallen into at the office. Whenever someone travels to a unique destination, they take a LetterStream pen along for a quick photo to be sent on a postcard. Our collection of postcards grows with pictures of the LetterStream pen at the Grand Canyon, Niagara Falls, Puerto Rico, the Las Vegasstrip and more. You can find some of these pictures on our Instagram account.
If you want to join the fun and capture pictures of the LetterStream pen in unique locations, simply ask for one next time you’re talking with any of our team members, or pick one up at our booth at the CAI trade show we attend each year.
Email us your pen picture–or better yet mail it on a postcard and we’ll consider adding it to our Instagram account or website. No Photoshop allowed! 😉
Here are some of the many destinations the LetterStream pen has visited thus far…
Welcome 2014! Years seem to feel more like months these days. I’m not sure if that’s because we are having too much fun and making time fly, or if we are just distracted by the opportunities to assist our customers. Either way, a new year is upon us.
We want to say thank you to all our customers, vendors, employees, friends and families who all have been so supportive of the products and services that we offer. We are grateful… Thank You!
In response, and as our New Year’s resolution, we will continue to innovate in the mailing industry in order to deliver hi-tech mailing tools to assist you with your mailings. We will also continue to offer a degree of speed and precision that few in the mailing world can provide, and we will continue to offer stellar customer service, the kind that you can only find by turning back time.
Our IT crew is always working on things to make creating and managing mailings as simple and as easy as possible. However, due to the complex nature of mailings, there’s occasionally the need for a little assistance.
If you ever find yourself in a position of needing some help, pleasedon’t hesitate to contact us in whichever way you feel most comfortable. There’s nearly always someone around during business hours who can readily pick up the phone and give you some old-fashioned customer service, and sending us an email is never a bad option either.
Now you have yet another way to get assistance from us. We’ve packaged up the most common questions we get asked into a brand new FAQ page, utilizing the same help desk software as Pandora.
Since one of our frequently asked questions is “What does FAQ stand for?”, we simply call our page… “Help“.
The link to the Help page appears in the upper right corner of nearly every page after you have logged in, and is always available in the footer of our website.
The new Help page is packed with handy tips and instructions (organized by category), and a powerful search tool is available to help steer you in the right direction. In addition, we’ve included some short, easy-to-follow instructional videos packed with how to’s and product overviews.
Our phone number and email are handy on the right side if you can’t find exactly what you need.
Bottom line is, we are here for you. Phone. Email. Videos. Help Page.
Wow, time flies (as did PepeAzul, the class 11 VW we sponsored running in the Baja 500); I didn’t have time to get a post out telling you I decided to join Chris, Greg and the rest of the PepeAzul team on their journey to Ensenada Mexico for the 45thrunning of the Baja 500.
Running the Baja is an amazing experience, especially if you like adventuring outside the US, in a 40+ year old car with a 62 horsepower motor with no windows or A/C, traveling on roads that most people wouldn’t dare travel on even in a 4-wheel drive truck.
Turns out we had a top notch team and were surprised to discover that two of our team members were retired USPS employees, go figure! That meant we were prepared for rain or snow or high water and were determined to get there on time.
The entire event was a rush of excitement from the safety inspection (which was basically a huge parade and photo opportunity for the cars and team) to the race, to retrieving the car which was stuck near the top of a 1500 ft jagged rock hill.
I rode along side Chris from mile marker 95 to 230, bouncing, bumping through 135 miles of the rugged Baja Peninsula.
PepeAzul finally decided he could go no further at mile marker 255, slightly past the half way point.
I’m sure, due to the speed we were traveling, few could make out the LetterStream logo positioned on the hood of Pepe, but we do have operators standing by to pick up all those new customers who were exposed.
Well, VW’s and LetterStreamdon’t have a lot in common, except for both are sporting the LetterStream logo. It’s the result of a unique “marketing” opportunity that we couldn’t pass up.
Chris, who heads up our IT team, is racing a Class 11 VW in the Baja 500 this year and we had the opportunity to donate a few dollars to help his cause and get our name on the side of the car. We are convinced that displaying the LetterStream logo on the side of a dirt covered VW racing through the abandoned deserts of the Baja Peninsula in Mexico will yield thousands of new customers… or not.
Today I’m heading out into the local Sonoran desert a few miles north of our offices in Scottsdale to watch them do some test runs and see how the car performs on winding and rocky roads. I figure I’ll take a few pictures of the car with my Andriod phone and send some real USPS postcards to myself while testing out our new postcard-sending app that Chris and his team is working on.
What’s cool is that Chris will be able to take photos with his own phone while traveling at high speeds down the Baja Peninsula, and instantly send real paper postcards to his family and friends in the U.S. (who might even receive the postcards before Chris crosses the finish line!). Starting at just $.59 each, printed and mailed, the postcards are an inexpensive way for Chris to keep his family up-to-date on his progress in a fun, keepsake format.
You can follow the journey of Chris and Greg and their incredible blue car “Pepe Azul” at their blog: www.pepeazul.com
We are excited about your adventure, Chris.
Make sure you drive slow enough for everyone to see our logo!
I was walking through our facility and saw this postcard in our production department. I’m always fascinated by the creativity of our customers and enjoy seeing unique ways to communicate information.
This particular postcard jumped out at me as it had our company name on it. Who’d be sending a postcard with LetterStream printed on the front… other than a LetterStream employee?
Turns out one of our vendors bought us lunch (which was greatly appreciated) the same day that our new tech services manager started. Our new manager learned how easy it is to make postcards as well as created a fun and creative way to say “Thank You” at the same time!