Give Stars – Get Starbucks

starbucks logoWhile we’d love to take you out for a cup of coffee and get some feedback on how we’re doing, we realize this might get a little impractical.

However, we have devised a way to buy you a cup of coffee for your feedback. It’s not quite the same as a sit down chat, but please know we will value it as much as a face-to-face meeting. Here’s how it works….

1. Go to your favorite business review site (Google+, Insider Pages, or another of your choice).

2. Give us a 5-star rating (if for whatever reason you can’t give us 5-stars, contact us immediately, and we’ll make it right).

3. Add some glowing comments.

4. Send us a message via our Contact page with a link to your review and your mailing address.

5. We will send you a thank you letter and a $5.00 Starbucks gift card*.

If you ever feel like you aren’t getting stellar service from LetterStream, simply call us and ask to talk to the President. He will always take the time to speak with you and work to improve our service.

*Limited to current customers only, one card per customer. Offer ends Sept. 30, 2013.

Going Out On A Limb

I Love LetterStream Ribbon

We decided to try a different kind of giveaway at our booth at the National CAI Trade Show this year, and to be honest, it could have backfired on us.

This year we took the risk of offering “I Love LetterStream” ribbons to our customers and API partners as they stopped by our booth. We were hoping that a few would attach the ribbon to their trade show attendee badge. But whatever happened, we knew it would be a learning experience.

You see, when you ask someone to wear a ribbon that says they love you, you open yourself up to a whole lot of scrutiny. Would our customers and partners love it or hate it?

We waited patiently as the Expo doors opened and attendees started filing into the aisles. Then the first visitors approached our booth, they looked up to survey our exhibit, they noticed the LetterStream banner, and then we heard these words… “LetterStream!!, We love LetterStream!!” We breathed a sigh of relief and passed out the “I Love LetterStream” ribbons, which were quickly applied to their trade show badges.

Indeed it was a risky move, and one that might have caused us to be accused of excessive boldness. But in the grand scheme of things, it certainly created an honest feedback mechanism. And we discovered what we hoped would be true; that our customers LOVE the LetterStream experience. We passed out slightly over 100 ribbons at the Community Association Institute (CAI) national trade show and the CAI Arizona show.

We work very hard to provide incredible speed, impeccable accuracy and crazy good service; and we are tickled to know that it is appreciated by our customers.

To our customers and API partners that were happy to wear our ribbons, we say “Thank You!”. Thank you for your feedback, your partnership and your appreciation.

For those who aren’t that familiar with LetterStream, check out some of the positive things our customers are saying about us on our testimonials page. And if you have something you want to add, please keep the comments coming!

World's Longest Receipt?

USPS post office receiptWhen we returned from the Post Office the other day, we thought we might have set the world record for the longest receipt. After all, the cash register receipt was 48 feet and 8 inches long! Turns out we were a little short. The longest receipt is well documented online at 57 feet and 6 inches.

Why did we have such a long receipt? Sometimes we print and mail rather unique jobs for our customers, and if that means generating a receipt at the local post office that’s nearly 50 feet long, so be it. In this case we were mailing certified mail flats that necessitated a trip to the post office due to something special we were doing for our client.

If you find yourself pondering how you are going to get your next certified mail project out the door, keep LetterStream in mind. We have a lot of fast, automated processes for mailing certified letters.

And if we don’t already have an automated solution for your complex mailing, you might just be the opportunity we need to get a real world record receipt!

Thanks to the team and our friends at the local post office for making the magic happen when complex mailings arise.

Certified Mail by the Thousands!

USPS Certified MailWe were contacted the other day to help one of our customers with a fairly large Certified Mail job.

It wasn’t our largest USPS Certified Mail project, but with more than 23,000 certified letters, it was still a lot of certified letters (see actual picture).

In addition to printing, folding and inserting the certified mail for our client, we also licensed a cobranded version of our website so their clients could log in and check the status and retrieve signatures of any piece of mail.

The job went out quickly and easily and provided everyone involved complete USPS tracking information as well as electronic signatures, matched with the mail piece.

Big or small, whether you’ve got a single certified letter or thousands, our automated processes will make it easy.

LetterStream Does What?

LettersFor all you new followers on social media, here’s a quick update on who we are and what we do…

LetterStream is a printing and mailing company. Whether you need to send a single letter or one hundred thousand, LetterStream has a quick and easy solution.

Most of the time our customers create their entire mailing in less than 2 minutes on our website.

So, if you’re not a fan of licking your own envelopes or have had one too many all-night mail stuffing parties, you owe it to yourself to give us a call or explore our website to learn more. I’m sure we can help!

Want to give us a try? Use the following promotion code to get up to $20 off your first order. Hurry, the code is only good for 10 more days! (First order needs to be placed by Oct 31, 2012 or credit disappears)

*Promo code: 10daypromo

Fun Burrito Postcard

Unique Thank You Postcard

I was walking through our facility and saw this postcard in our production department. I’m always fascinated by the creativity of our customers and enjoy seeing unique ways to communicate information.

This particular postcard jumped out at me as it had our company name on it. Who’d be sending a postcard with LetterStream printed on the front… other than a LetterStream employee?

Turns out one of our vendors bought us lunch (which was greatly appreciated) the same day that our new tech services manager started. Our new manager learned how easy it is to make postcards as well as created a fun and creative way to say “Thank You” at the same time!

CAI Trade Show in Las Vegas

LetterStream HomepageWe just returned from a trip to Las Vegas for the 2012 National CAI Trade Show.

This show was the debut of our new booth and newly redesigned brochures. We enjoyed seeing many of our customers at this show; it’s always great fun to hear how we liberate them from the folding and stuffing process of getting a mailing out the door.

It was great to see the traction of our mail-making API. Several of the software companies attending were already displaying the LetterStream partner logo and many others expressed interest in connecting to our servers via the API in order to send postcards, first-class mail and certified mail.

Currently we have partners consisting of community management software companies, collection companies, legal document prepares and large certified mail senders integrating with us.

Follow this link to learn more about the LetterStream API: http://www.LetterStream.com/api.php

Always Learning…

Our customers are always surprising us with new and inventive ways to use our products.

Here are a couple great ideas:

  1. Save money with postcards. Some of our property management customers have found that they can save a fair bit of money by using postcards to present first violation notifications.
  2. Simple thank you’s go a long way. Those same property management customers use postcards to send simple “Thank You” notes to those residents that are doing a great job keeping their yards spic-and-span. A great, inexpensive way to let residents know that they are appreciated.

Give it a try!…

 

Create and send postcards with LetterStream

Hello world!

LetterStream Company Profile on Inc. 5000Well, LetterStream.com has come a long way and we have our loyal customers and outstanding employees to thank.

Thanks to them, we have made the INC Magazine 5000 list for 2011!

We always strive for continued improvement, and as part of that we are releasing a revamped website along with this new blog. We hope you’ll add your email address on the right side of this page and follow our random thoughts about printing, mailing, software development and whatever else comes to mind (you might just see some recipes, musings about music or maybe some fishing tips from some of our talented employees).

Thanks again for supporting us and we look forward to continued mutual success!