Generally it is best to share, but by sharing your LetterStream login (email) with someone else you are limiting the communication we can have with that person.
We send emails to communicate the status of a job through our production process and if we have questions or quality concerns we may need to send an email to the owner of the account. If you share your login, we may not be able to communicate critical information, possibly leaving the job creator in the dark.
It is easy to set up new accounts and to add new users to a corporate account. So feel free to share this information with others in your company, but please don’t share your login information!
You might wonder about the term “over communicate.” We use the term quite often internally; not because we like senseless chatter, but because we think it is important to keep everyone informed of what is happening around them.
We probably tell some people things they don’t need to know and we probably get a little wordy when we train our staff, but we believe it is better to provide too much information than too little. When everyone is in the loop and gets the big picture, we find that fewer mistakes and/or misunderstandings occur.
One of the ways we attempt to over communicate with our customers is through our email tools. We send emails when someone establishes a new account, when we get a job, when we mail a job, when we hold a job, when we shred a job, if account balances fall below thresholds, if a job is ready for review, and probably a half a dozen other reasons.
Since we believe this is good for us to do internally and externally, we’ve created ways for you to over communicate with your team as well. You can now let others know when you send a mailing, when a proof is ready for their review, and much more.
* Check out all our notification options by selecting “System Notifications” under the “My Account” section of the website.