LetterStream Blog

Are We Social or What?

We’ve put it off as long as we can, but we can’t seem to go anywhere without someone asking why we don’t have a Facebook page.

Ok, so here goes, once and for all… We now have a Facebook page!

Hopefully it will be instrumental in communicating constructive information to those needing a little help with their printing and mailing projects.

In addition, we’ve added ways for you to connect with us on Google+, Twitter, and LinkedIn, or you can simply follow us on this blog.

Soon you’ll be able to subscribe to our new-and-improved e-newsletter as well.

Now that we’re Social, we’ll keep you posted!

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* Here are the links to our social media sites… we look forward to connecting with you!

Cancelling Gym Memberships Via Certified Mail

Don’t you hate it when gyms keep charging your credit card even after you cancel your membership?

One good way to get the charges to stop is to send a cancellation letter via USPS Certified Mail.

Google “gym cancelation letters” and you’ll find numerous articles relating to how to stop gyms from charging your credit card on a monthly basis, and they almost all have one thing in common… they state that your letter should be sent via Certifed Mail.

We’ve mailed scores of cancellation letters via LetterStream.com, as well as our partner site, OnlineCertifiedMail.com. Once you create your letter, send it Certified Mail online without a costly trip to the post office.

Angry Paperclip or Abstract Postman? You Decide

So what exactly is the LetterStream logo supposed to be?

Some call it a flying paperclip. Others say it’s a paperclip that has suffered the wrath of someone trying to get a mailing out the door prior to discovering LetterStream.

If you look closely, you may discover a postman wearing his letter carrier cap.

Regardless of what you see in our logo, we hope you see a commitment to service and a passion for excellence in the service we provide!

Fun Burrito Postcard

Unique Thank You Postcard

I was walking through our facility and saw this postcard in our production department. I’m always fascinated by the creativity of our customers and enjoy seeing unique ways to communicate information.

This particular postcard jumped out at me as it had our company name on it. Who’d be sending a postcard with LetterStream printed on the front… other than a LetterStream employee?

Turns out one of our vendors bought us lunch (which was greatly appreciated) the same day that our new tech services manager started. Our new manager learned how easy it is to make postcards as well as created a fun and creative way to say “Thank You” at the same time!

Who’s Faster? You or Us?

Sometimes we hear concern from mailing prospects on the east coast. Their concern is that it will take too long for mail created here in Scottsdale (Phoenix area), Arizona to make it back to the east coast.

This is a reasonable and logical concern, but we are pretty certain that our west coast mail can consistently make it back to the east coast and be delivered faster than east coast mail can.

Doesn’t make sense? Well, consider these points… When the post office is closed on the east coast, we generally have 2-3 extra hours, given the difference in time zones. We have tremendous print and mail capabilities, which means we can probably get the mail printed and inserted far faster than an in-house solution, improving our chances of getting the mail finished first.

Your jobs are not filler work for us, so we won’t put the job off to work on other projects (which we hear happens in some companies where printing and mailing isn’t their bread and butter), further improving our chances of getting the mail out at least one day faster than other companies.

And finally, the best part… our mail departs our facility after the local post office is closed, travels to a USPS acceptance facility, gets sorted to commercial airlines headed for the east coast and typically hits major east coast cities before the sun even comes up. So, when someone is concerned about the speed of mail across the country, we simply say “West is Best!”.

A Unique Scanning Solution for Sending Certified Mail

Fax

We must admit, we like creating unique solutions for our customers.

A recent solution involved a client who was working with physical documents that needed to be re-mailed to individuals. Their documents were stamped with recording dates and were coming back from the county recorder’s office. These officially recorded documents needed to be mailed via Certified Mail to their clients and the task represented more work than they wanted to take on.

Our unique solution? We allowed them to create a cover sheet with the recipients’ address on it and then scan the document to us via their copier/scanner. Our software automatically received the document, read the address on the cover page and created the mailing. It worked well!

HIPAA Certified

HIPAA

HIPAA Certified. You might know what this is if you are in the medical and/or insurance field. It stands for The Health Insurance Portability and Accountability Act. It is a collection of rules that help govern the privacy of patient data and information.

Even if HIPAA doesn’t affect your organization directly, it does in a round-about way if you use LetterStream… mainly because we train our staff on HIPAA rules and follow them internally within our organization. The policies and procedures that we’ve put in place to protect private health information actually protect all our clients’ jobs.

So if you’re a law firm that sends class action lawsuit material or a pool cleaner who sends monthly statements, your information is guarded by the same tools and resources that we use for hospitals, medical offices and third-party administrators.

At the time of this blog post, 100% of our full-time employees and a portion of our part-time employees have passed HIPAA certification!

Envelopes Made with Wind Power?

Wind Power

We are always looking for ways to be a little more environmentally responsible in our printing and mailing practices, and we’ve found another good idea to implement. It is fun to talk about as well! You see, the bulk of our envelopes are now generated using wind power.

Quite often our customers don’t actually see the mail we send on their behalf, but if they did, they’d see a WindPower icon beside our SFI certification mark on the back of the envelopes we use. Cool!