Sealed with M.A.I.L.: Letterstream’s Core Value List For Customer Excellence

M.A.I.L. Isn’t Just What We Send—It’s Who We Are

Ok, ok, ok, we know we spend a lot of time talking about mail—how to send it, track it, and make sure it gets out the door, fast. That’s what we do.

But this blog? This one’s about the core values of who we are.

LetterStream is an online printing and mailing company, sure. But underneath the envelopes, stamps, barcodes, and batches of Certified Mail is a team of real people who care deeply about doing things the right way. It’s our commitment, and our mission to give our customers a superior experience—not just in mailing services, but in the way we work.

And we wanted our core values to reflect that—again, not just what we do, but how we show up for each other and for you.

So, we put it into four simple letters: M.A.I.L. (Mail nerds? Maybe. Proud of it? Absolutely.)

Here’s a quick overview:

M.A.I.L. stands for Mastery, Accountability, Innovation, and Leadership, the pillars that shape how we operate every day. Whether we’re handling HOA mailings, recall notices, legal mail, statements, announcements or just overall need bulk printing and mailing services utilizing First-Class Mail and Certified Mail, these values ensure that we keep pushing the envelope—literally and figuratively.

Ok, let’s break it down even further.

M is for Mastery: Always Delivering Excellence

We’ve been in the mailing industry offering mailing services around the world for a while, 20 years and counting to be exact, and we’ve learned a thing or two. But we’re not about resting on our postage-paid laurels.

Mastery means we’re committed to constant improvement—individually, as a team, and as a service.

Learning—Because the more we know, the better we serve.
Engaging—Bringing energy and enthusiasm to our work.
Growing—Never settling for “good enough” and always being open to knowing more.
Persevering—Mail must go out, rain or shine (or when the Post Office is closed, and yes we are able to do that for some postal holidays!).
Excellence—Every detail matters, from printing and mailing to keeping the production center clean and organized.

A is for Accountability: Owning Every Envelope

When you send mail online—especially important things like legal notices or invoices—you’re trusting someone else to get it right. That’s not something we take lightly.

For us, accountability looks like this:

Commitment—We show up, excited, ready to get the job done.
Communication—Behind the scenes, we like to use the term “over-communicate,” meaning everything we do within our organization is shared thoroughly to prevent any miscommunications from happening.
Integrity—We do what we say, no exceptions.
Quality—Not just good, but great.
Ownership—If there’s a challenge, we take ownership and solve it.

Whether you need to send mail online, send a letter, or track important certified mail, you can count on us to handle your job with precision and care.

I is for Innovation: Rewriting the Playbook on Mailing

Mail might be one of the oldest industries around, but that doesn’t mean we’re stuck in the past. We’re always looking for ways to improve how businesses send physical mail online, like integrating APIs for seamless online Certified Mail solutions with Certified tracking right from inside of your account.

LetterStream is all about bringing modern efficiency to the classic art of sending real mail.

When it comes to innovation, we embrace:

Curiosity—Asking “what if” and “why not?”
Problem-Solving—We’re proactive, not reactive.
Improvement—Streamlining, refining, optimizing—always.
Creativity—Thinking outside the mailbox, because even in mailing, there’s room for fresh ideas.
Transformation—Looking ahead and adapting to new tech, trends, and needs.

No matter how your business handles mailing services, we’re constantly evolving to provide better, faster, and more secure options.

L is for Leadership: Setting the Standard in Print and Mail

Leadership isn’t just about being the biggest or fastest—it’s about setting an example, empowering others, and driving meaningful change. Some companies follow trends—we set them.

From our internal team to the businesses we serve, we believe strong leadership makes the difference between a company that merely exists and one that thrives.

Here’s how LetterStream leads:

Humble—No egos, just results.
Unafraid—We tackle mailing challenges head-on. Complicated job? Bring it on.
Empowering—Helping businesses streamline printing and mailing like pros and encouraging employee growth.
Visionary—Always thinking ahead.
Inspiring—Because great mail deserves great service.

Whether you’re a business looking for bulk printing and mailing services or a legal firm in need of Certified Mail, our leadership ensures that you receive top-tier service.

Why M.A.I.L. Matters to You

We get it—core values are everywhere. But this isn’t about sounding nice. It’s about delivering work that feels right and works exactly how it should.

When you choose LetterStream, you’re not just choosing a printing and mailing company, you’re choosing a group of real people who care deeply about your deadlines, your reputation, and the trust you’re putting in us.

The LetterStream team:

Cares about the job—big or small
Respects your timelines, your data, and your reputation
Builds solutions to make mailing online easier, faster, and smarter
Knows the difference between “sent” and “done right”

Because at the end of the day, we’re not just in the business of sending mail—we’re in the business of making your life easier.

Ready to See the Difference?

If you need to send physical mail online, we’re here to make it ridiculously easy. Whether it’s a single Certified letter, a postcard campaign, or thousands of time-sensitive documents, we’ve got your back.

Ready to see the difference? Create a free account and see what happens when people who really care handle your mail.

Because great mail isn’t just about postage and paper.

It’s about people.

And we’re pretty proud of ours.

LetterStream offers bulk printing and mailing services allowing companies to send physical mail online. Whether it’s online Certified Mail, First-Class Mail, FedEx 2Day, or postcards, we give both small businesses and large corporations that time and freedom back to work on tasks that better serve the company. If you’re interested in creating a free account, you can do so, here.

LetterStream’s Q4 2024 Bonus Party: Game Show Battle Rooms Edition!

LetterStream believes in working hard and celebrating just as hard. Every quarter, we take time to recognize the incredible effort our team puts in to make sure our customers get the best printing and mailing services out there. This year, we turned up the energy for our Q4 2024 Bonus Party, taking over Game Show Battle Rooms in North Scottsdale for an unforgettable, laughter-filled showdown!

If you’ve been following our company culture (or have attended one of our legendary bonus parties in the past as an employee), you know that we don’t do dull corporate events. Instead, we go all-in—whether that means testing our detective skills in an escape room, racing as fast as we can in go-carts, or, in this case, stepping into the spotlight for some game show-style competition!

The Ultimate LetterStream Game Show Experience

Game Show Battle Rooms provided the perfect setting for our team to unleash their competitive side while reinforcing the teamwork that makes LetterStream thrive. Picture it: bright stage lights, buzzer-smashing excitement, and rounds of fast-paced trivia, wacky physical challenges, and high-energy games.

From classic game show-style challenges to creative team-building moments, every LetterStream team member got to showcase their quick thinking, problem-solving skills, and, of course, a little friendly trash talk. (All in good fun, of course!)

Winners, Laughs, and LetterStream Camaraderie

As always, LetterStream’s team spirit was on full display. Whether we were solving puzzles, testing reflexes, or facing off in head-to-head challenges, the real victory was in the camaraderie and teamwork that carried through every round. (Okay, and maybe a few bragging rights for our ultimate game show champions.)

Some highlights from the night included:

Epic team rivalries that had us on the edge of our seats
Hilarious reactions to surprise challenges
A victorious crew that walked away with ultimate bragging rights

At the end of the night, no matter which team had the most points, everyone walked away a winner—because a strong, united team is the best prize of all.

Why LetterStream Values Celebrating Wins

Quarterly bonus parties aren’t just about having a great time (though we definitely accomplish that!). They’re about recognizing hard work, strengthening our team, and fostering a company culture that values both excellence and fun.

Our mission at LetterStream is to provide outstanding printing and mailing services with speed and precision, but we know that our people are what make that possible. When we celebrate together, we build even stronger connections that fuel our success—inside and outside the office.

Looking Ahead to 2025 and Beyond

With the Q4 2024 Bonus Party in the books, we’re already looking ahead to another year of growth, innovation, and celebrating our team. If you’re a customer who loves working with us, just know that behind the scenes, we’re not just a company—we’re a community.

Here’s to another incredible year of teamwork, big wins, and (of course) even more fun along the way.

Want to Work with a Team That Loves What They Do?

LetterStream brings the same energy to our printing and mailing services as we do to our bonus parties—because excellence (and fun) is just part of who we are. Let us handle your mailing needs with the same precision and dedication that keeps our team thriving.

New to us and need help with your next big mailing project, sending bulk mail or just sending mail online in general? Learn how to send your first mailing, here.

LetterStream offers bulk printing and mailing services allowing companies to send physical mail online. Whether it’s online Certified Mail, First-Class Mail, FedEx 2Day, or postcards, we give both small businesses and large corporations the time and freedom back to work on tasks that better serve the company. If you’re interested in creating a free account, you can do so, here.

What Makes Letterstream The Best In Printing And Mailing

LetterStream is a printing and mailing company, unlike the rest.

Let’s face it: printing and mailing companies aren’t typically thrilling. You hand over your job, cross your fingers, and hope for the best. But at LetterStream, we like to think we’re more than a little different—not just in what we do but in how we approach the entire process.

So, what sets us apart? Pull up a chair—we’ve got stories to tell.

Simplicity You’ll Actually Enjoy

If you’ve ever sent USPS Certified Mail the traditional way, you know the chaos: piles of receipts, endless tracking numbers, a return receipt to keep track of yourself and more time spent at the post office than you’d like to admit.

And let’s not forget about USPS First-Class Mail. Whether it’s a stack of invoices, letters, or critical notices, the process can feel just as overwhelming—long lines at the post office, addressing errors, applying postage and the constant worry about whether your mail will arrive on time.

LetterStream makes it all simple. Whether you’re sending Certified Mail or First-Class Mail, just upload your job, and we literally handle the rest. If you’re sending Certified Mail you can even track your letters right from inside of your account and if you opted in for an Electronic Return Receipt (ERR) you can even view the signature from your account as well. Pretty awesome, isn’t it?

We made it so there is no confusion, no extra steps, no trips to the post office, heck, no need to even leave your desk—just a streamlined process that ensures your mail gets out to where it needs to go.

So go ahead, check this task off your list, and get back to what really matters—like finally finishing that cup of coffee.

Speed That Matches Your Deadlines

We’re fast, like really fast. So fast in fact that 99% of all mail goes out next business day.

Why?

Because we know time matters—especially when you’re sending legal documents, HOA notices, or business recall letters. Sending delays isn’t an option.

Our automated systems and team don’t just work fast—they work smart. We keep you updated on when your mailing has been sent and any important tracking updates that may have been included in your mailing (ie online Certified Mail or FedEx 2Day to send letters).

We don’t just keep your mail sitting in the que waiting to get it sent out. We get it out as quickly as possible. Plus, if you need to guarantee it goes out same day, you can add-on an expedite option to your mailing.

Others might keep you waiting; we keep you moving.

Cost-Effective Solutions

Premium service shouldn’t come with a premium price tag. That’s why we’re committed to providing cost-effective mailing solutions that cater to a variety of clients, from nonprofits to small businesses to large organizations.

For nonprofits working on tight budgets, our solutions make it possible to send important communications—like donation acknowledgments—without sacrificing quality or breaking the bank. For small businesses, we help keep operations running smoothly by offering affordable ways to handle invoices, customer letters, and announcements without needing to invest in expensive in-house mailing equipment or additional staff.

And for larger organizations, our competitive pricing allows them to scale their mailing operations without overspending. Whether you’re managing a high-volume bulk mailing campaign or sending targeted Certified Mail, we ensure your costs stay manageable while delivering exceptional results.

We achieve this balance by leveraging advanced automation and efficient processes, passing those savings on to our customers. Our pricing isn’t just competitive—it’s designed to give you the most value for your investment, making our services accessible and practical for organizations of all sizes.

So whether you’re sending a handful of letters or thousands, you can trust that you’re getting a premium experience without the premium cost.

Technology That Works Without the Drama

Technology can either simplify your life or complicate it beyond belief. We’ve all experienced those frustrating moments—a frozen screen, an endless loading icon, or an error message that seems to pop up just when you’re racing against a deadline.

LetterStream takes a different approach. Our technology isn’t flashy for the sake of being flashy; it’s functional, reliable, and built to serve your needs and send mail online without the headaches.

Here’s how we make it work:

1. Secure Uploads, Simplified:

Whether you’re uploading a single document or a large batch of mailings, our system is designed to handle it securely and effortlessly. Your data is protected with state-of-the-art encryption, giving you peace of mind while ensuring compliance with industry standards.

2. Real-Time Status Updates:

Gone are the days of wondering whether your mail has been sent or delivered. Our technology keeps you in the loop with real-time tracking when you choose to send Certified Mail online or FedEx 2Day online, so you always know where your mail stands—from processing to delivery. This transparency eliminates guesswork and allows you to stay ahead of your schedule.

3. Easy Integration with Your Workflow:

Our platform integrates seamlessly into your existing systems and processes, whether you’re working from an office, a home desk, or on the go. With a cloud-based portal that’s accessible anytime, anywhere, you can create, schedule, and monitor your mailings without missing a beat.

We also offer the option to incorporate an API into your current system. This is something you’d have to get with your software developer about, but know that it is an option!

4. Designed for Everyone:

Whether you’re a tech wizard or someone who dreads learning new software, our platform is intuitive and user-friendly. No steep learning curves, no complicated interfaces—just straightforward tools that get the job done.

We believe technology should work for you, not against you. It’s there to quietly handle the behind-the-scenes complexities, so you can focus on running your business or doing your job tasks with confidence and ease.

People Who Care

Behind every envelope is a team that genuinely cares about the importance of what you’re sending. Whether it’s a critical legal document, an HOA notice, or monthly statements, we approach every job with the care and attention it deserves, ensuring it’s handled with precision and reliability.

And yes, we also like to keep things fun and engaging behind the scenes. From our quarterly bonus parties, annual pumpkin carving contest and charitable donations we run to tackling unique mailing challenges, we infuse a bit of personality into everything we do. It’s this human touch that sets us apart, making every interaction as enjoyable as it is professional.

The Perfect Fit

We like to think of ourselves as the Goldilocks of mailing companies—not too big, not too small, but just right. Big enough to tackle high-volume jobs, small enough to give every customer the attention they deserve.

Why Choose LetterStream?

If you’ve ever wondered if there’s a better way to send physical mail online to handle your printing and mailing, there is—and it starts here.

Whether you’re sending monthly statements or need bulk printing and mailing services, we’re here to make your life easier, one letter at a time.

LetterStream offers bulk printing and mailing services allowing companies to send physical mail online. Whether it’s online Certified Mail and First-Class Mail or FedEx 2Day and postcards we give both small businesses and large corporations that time and freedom back to work on tasks that better serve the company. If you’re interested in creating a free account you can do so, here.

Goodbye 2024 and Hello 2025

Ring in 2025 with Gratitude and Well Wishes from LetterStream

As the year comes to a close, it’s the perfect time to pause, reflect, and appreciate all the milestones and memories of 2024. Whether it’s been a year of growth, challenges, or new beginnings, we’re here to celebrate with you and look ahead to the opportunities 2025 has in store.

At LetterStream, we’re grateful to be part of your journey. Your trust and partnership mean everything to us, and we’re excited to continue serving you in the year ahead.

Cheers to 2024: A Year of Hard Work and Dedication

Before the countdown begins, take a moment to recognize everything you’ve accomplished this year. It’s easy to get caught up in the hustle and bustle of deadlines and responsibilities, but tonight is a time to celebrate the big wins and even the small victories.

For many, 2024 was a year of pushing boundaries, adapting to change, and finding innovative solutions. Whether it was launching new projects, streamlining processes, or simply keeping everything running smoothly, your hard work didn’t go unnoticed.

Welcoming 2025 with Open Arms

A new year brings new opportunities—both professionally and personally. It’s a chance to set fresh goals, refocus priorities, and find better ways to achieve balance.

As we step into 2025, here’s to a year filled with:
• Simplified workflows that let you focus on what matters most.
• Moments of calm and clarity amid the busy days.
• Success and growth that exceeds expectations.

We’re here to support you every step of the way, helping to make your workdays a little easier and your goals more achievable.

Our New Year’s Wish for You

From our team to yours, we hope 2025 is a year of joy, prosperity, and peace. May you find moments of laughter in your busiest days, inspiration in unexpected places, and time to appreciate the people and things that truly matter.

Here’s to new beginnings, fresh ideas, and continued success. Thank you for letting us be a part of your story, and we look forward to making 2025 even better together.

Looking Ahead Together

As we close the chapter on 2024, we want you to know how much we appreciate your trust and partnership. You inspire us to keep innovating, improving, and finding new ways to serve you.

So tonight, raise a glass to all you’ve achieved and all that’s yet to come. From all of us at LetterStream, Happy New Year! 🥂

Coffee Break

The Coffee Break: Recharge, Refocus, and Reclaim Your Day

LetterStream takes the worry out of sending business-critical mailings. In today’s fast-paced business environment, it’s easy to get caught up in the whirlwind of tasks, meetings, and deadlines. However, taking a simple coffee break can do wonders for your productivity, mental health, and overall performance. More than just a chance to enjoy your favorite brew, a coffee break represents an opportunity to pause, recharge, and refocus on what truly matters.

At the same time, adopting efficient systems and processes in your business is crucial for maximizing resources. Tasks like printing and mailing can be deceptively time-consuming and costly, with hidden expenses in materials, equipment, and maintenance—not to mention the time spent resolving inevitable issues. That’s where tools like LetterStream come in. By acting as your virtual print and mailroom, we simplify and streamline these processes, allowing you to focus on what’s most important to your business—or take that well-earned coffee break.

The Science Behind Coffee Breaks

Research supports the idea that breaks, even short ones, can significantly enhance your work performance. A moment to step back from tasks can help clear mental clutter, allowing you to return to work refreshed and focused. Stepping away from a tedious or repetitive task, like managing mailing projects, can provide the mental clarity needed to tackle challenges more effectively.

Whether you’re wrestling with printer issues or calculating postage, these tasks can drain your productivity. That’s why delegating these responsibilities to a trusted partner like LetterStream can make all the difference.

Why Outsourcing Saves Time and Resources

Outsourcing tasks like printing and mailing isn’t just about convenience; it’s a strategic decision to free up your time and business resources. Managing mail projects internally often involves costs you might not immediately consider—such as purchasing and maintaining equipment, buying materials, and allocating staff time to handle the work. When you add the risk of errors or delays, the true cost of doing it yourself becomes even clearer.

Using an experienced vendor like LetterStream ensures these tasks are handled efficiently and accurately. With LetterStream’s user-friendly online platform, you can upload documents, select your mail type, and complete the process in minutes. It’s like having a fully equipped mailroom at your fingertips—accessible from anywhere, at any time. And the best part? The platform itself comes at no additional cost, making it one of the most powerful and affordable tools in your business toolkit.

The Productivity Perks of Stepping Away

Taking a break doesn’t mean slacking off—it’s actually a productivity hack. Here’s why:

• Boosts Creativity: Some of your best ideas emerge when your mind has a chance to rest and reset. A coffee break creates the space for fresh thinking.

• Reduces Stress: A brief pause in your day can help you feel more in control of your workload.

• Enhances Focus: Returning to tasks after a break allows for better concentration and increased efficiency, especially with complex projects like mail campaigns.

By automating and outsourcing repetitive tasks, you can amplify these benefits. LetterStream’s platform is specifically built to reduce the complexity of mailing projects, allowing you to dedicate your time and energy to other pressing business tasks.

Simplifying Mail Projects with Systems and Processes

One of the hallmarks of a successful business is its ability to implement efficient systems and processes. When it comes to mailing, the traditional approach often involves multiple steps—printing, folding, addressing, stamping, and finally getting the mail out the door. These steps not only consume valuable time but also leave room for errors.

LetterStream’s platform is designed to simplify and automate these processes. Acting as your virtual print and mailroom, it combines advanced technology with expert services to make the entire process seamless. Whether you’re sending invoices, marketing materials, or Certified Mail, you can trust that every detail is handled with precision. By delegating this work to a reliable partner, you free yourself and your team to focus on higher-priority tasks.

Maximizing Your Coffee Break

Not sure how to make the most of your coffee break? Here are some ideas:

1. Connect with Colleagues: A quick chat can boost morale and spark collaboration.

2. Get Fresh Air: Take your coffee outside for a change of scenery.

3. Unplug and Relax: Step away from screens and give your eyes a rest.

For more tips on why taking breaks is essential, check out this article on The Power of Taking Breaks. And when you’re ready to reclaim even more of your time, explore LetterStream’s mailing solutions.

Focus on What Matters Most

By integrating efficient systems and processes—and partnering with vendors like LetterStream—you’re not just simplifying your workflow. You’re prioritizing your time and well-being, creating space to focus on what truly matters. Whether it’s growing your business, improving team performance, or simply enjoying a moment for yourself, the benefits are clear.

Take the first step toward worry-free mailing today. Visit LetterStream.com and see how we can help you reclaim your time. After all, your coffee break is waiting. ☕

In the end, it’s not just about the mail. It’s about empowering you and your business to thrive, one simplified process at a time.

The USPS Holiday Season is Here! Let’s Give Thanks!

As we are in the thick of the holiday season with the increase in USPS holiday mail, our hearts are filled with warmth and joy over here at LetterStream. This time of year allows us to reflect on the abundance of blessings that surround us, from the meaningful connections we’ve forged to the challenges we’ve overcome together. As we are navigating our busy season with the increase of USPS holiday mail, we can’t help but reflect on how thankful we are for being able to still produce fast, perfect mail for our customers after all of these years.

In the spirit of gratitude, we invite you to join us in appreciating the moments that make this season so special. Here are a few ways we are truly grateful this holiday season and every day:

Expressing Thanks for Team Collaborations

LetterStream’s success as a printing and mailing company is a testament to the incredible team that works diligently behind the scenes. This holiday season, we extend our deepest gratitude to each team member who contributes their unique skills and perspectives, fostering an environment of creativity and innovation. Together, we’ve achieved milestones and faced challenges head-on, emerging stronger and more resilient.

As a team, we just held our Q3 Bonus Party and Thanksgiving Dinner. Our theme this year was, indeed, gratitude. Every quarter we do a bonus party for our staff because we want to let them know how grateful we are for the hard work they do, the mail they help produce and their dedication to not only LetterStream as a company but to our customers that we work with daily. It’s our way to say “thank you” to them each quarter.

This bonus party felt a little extra special this year. As a company and as individuals we have so much to be grateful for and we not only wanted to showcase that at our dinner but it’s also something we are remembering and practicing for the rest of this quarter (and beyond).

Appreciating Our Loyal Customers

To our valued customers, we want to express our heartfelt appreciation for the trust you’ve placed in us over the last 20 years. Your unwavering support has been the driving force behind our commitment to excellence.

Our loyalty and commitment has always been about treasuring people. In fact, that is our top core value; “we believe in the tremendous value of people and that all should be treasured.” With that said, we are excited to continue our growth into 2024 while finding new ways to continuously improve our processes to help add value and ease for our customers.

This holiday season, we celebrate the relationships we’ve built and look forward to continuing our journey together in the coming year.

Reflecting on Community Engagement

Beyond the office walls, our commitment to gratitude extends to the communities we serve. Whether through charitable initiatives or local partnerships, LetterStream is dedicated to making a positive impact.

This year we contributed donations to the different Maui wildfire relief efforts to help individuals and animals affected by the fires. We are also currently participating in the St. Mary’s Food Drive and Toys for Tots program to help those in need.

This holiday season, we encourage everyone to find opportunities to give back to those in need. Not only does it bring joy to those who are less fortunate but it also helps build the collective strength that comes from supporting one another.

First-class mail on top of Certified Mail envelopes with Christmas decor around it for usps holiday mail

Counting Our Blessings in a Digital World

In a fast-paced, digital age, taking a moment to unplug and appreciate the simple joys can be transformative. Even though we are a SAAS company, we still encourage everyone to embrace the beauty of simplicity through meaningful in-person connections.

Maybe that looks like sitting down with someone for a meal or coffee, bringing in donuts or cookies to team members as a small token of appreciation, writing a handwritten note, or giving a nice card. Maybe it’s as simple as telling someone that you appreciate them or saying “thanks for being such a great help and I’m so thankful we worked on this project together to get the job done.”

Recognizing the power of personal connections in an increasingly virtual landscape is so important to remember.

All-in-all, let’s come together to celebrate the spirit of gratitude this holiday season! We are so thankful for the relationships we’ve cultivated, the challenges that have shaped us, and the opportunities that lie ahead. As we express our gratitude, may we inspire others to do the same, creating a ripple effect of positivity that extends far beyond the holiday season!

And, just a friendly reminder to check the USPS website or our blog post for the postal holidays schedule so you can plan your USPS holiday mail and printing and mailing needs accordingly.

Remember: There is always something to be GRATEFUL for.

With so much gratitude and appreciation,

The LetterStream Team

New Printing and Mailing Updates

Wow, can you believe we’re officially in Q4 of 2023?! I’m sure you’re like us where each year you think, “Where has the time gone?” but this year feels like it’s going especially fast…wouldn’t you agree? With that being said, we’ve made a lot of new updates to our website, along with printing and mailing updates and processes over the last few months (well years even but that’s a blog post for another day) and we wanted to share some of them with you.

What LetterStream’s Been Up to With Printing and Mailing Services

Let’s get into it, shall we? Let’s fill you in on what the mailing experts have been up to over here at LetterStream over the last few months.

Our production team is always busy serving up fast, perfect mail. Our customer support team is rocking it by giving nothing short of mad customer love. Our IT department just keeps making magic happen. Our marketing department has been revamping and reorganizing our online presence and our accounting team just keeps being awesome at what they do best.

Now, let’s get into the specifics of what we’ve been up to behind the scenes for you, our awesome clients, new and old to LetterStream. Keep in mind, we try to keep our updates subtle, so they don’t disrupt your normal processes when creating jobs to send your letters.

Quick Updates to Help You Send Mail Online Include:

Re-named #9 envelope overprint
Added the correct artwork/thumbnail for our flat-sized envelope
Turned on user-created endorsements for our flat-size envelopes
Improved access to our BAA (Business Associates Agreement) for HIPAA clients. We now use DocuSign to get our BAA to you and back in record time.

More In-Depth Updates

Let’s get into a bit more detail for some of the bigger updates we’ve been working on and have finally launched.

New Chatbot on LetterStream

We added a new chatbot to our website. This one we are super excited for and it’s going to help with quick answers to just about any question you may have.

Our new Chatbot is not like the others. It is an extremely fast, highly intelligent AI that can actually get you help faster than if you were talking to a human. Now, of course, our customer support is still available to provide mad customer love to our clients, but the Chatbot will help to answer most questions instantly.

Read all about our new Chatbot here.

FedEx 2Day

We did it, finally! We turned on FedEx 2Day letters for users that have been active for 6 months or more.

Currently, we offer the standard FedEx 2Day letter option. This will get your FedEx envelope delivered by 5 P.M. on the second business day from when it was mailed.

To learn more about the new FedEx 2Day or to see the step-by-step process on how to mail your documents via FedEx through our online portal, click here.

Improved Help Articles

Our customer support team has not only been busy providing customers with the best support possible, but they’ve also been busy improving some Help articles to make it easier to find questions to answers you might be looking for.

We have a plethora of articles that have recently been updated but here are a few to reference below:

Welcome to the Team!

We are beyond excited to announce that we recently added a new member to our customer support team who has been such an incredible asset to us. If you happen to reach out to support and get a reply from her, be sure to say hi! Welcome to the team, Morgan!

Well, that’s the not-so-quick update we have for you in regard to what’s been going on here at LetterStream lately. Keep in mind that we’re currently in the holiday season, so be sure to prepare accordingly for closures coming up. Here is an overview of the 2023 USPS (United States Postal Service) and LetterStream’s Holiday Schedule.

2019 Baja 1000

Baja1000 (3)

Racing through Mexico!

Given today’s headlines it might sound treacherous to drive to Mexico; but how much more so, to make it a thousand-mile road trip through the country. And let’s add a twist of only traveling on unpaved and primitive roads.

Well, Dennis our Technical Services Manager is doing just that this weekend. But because Dennis loves a good challenge, he’s making the trip in a Volkswagen bug.

Dennis is racing in the 2019 Baja 1000, a grueling 1000 mile non-stop road race on nearly impassible roads in a car that’s over 50 years old and has a fraction of the horsepower of any modern car.

There are two things you should know about Dennis. First, he can fix anything (which LetterStream really benefits from and I’m sure his race team does too) and second he has a heart the size of the entire Baja Peninsula. Dennis has joined up with another Dennis, Hollenbeck, and his team to race Class 11 car 1121 through a brutalizing 1000 miles of dust and boulders. But car 1121 isn’t just a race car, it is owned and operated as an extension and fundraising arm of Real Life Ministries an organization that serves the less fortunate ones in Mexico.

So not only does Dennis get the joys of fixing even more things this weekend, he also gets the greater joy of participating in a journey to uplift the downtrodden and help shed light on a ministry seeking to do the same thing.

Dennis, we’ll be watching and cheering as you pound the rocky terrain of Baja Mexico and seek to make the world a little better for those around you.

Check out the following related websites:

Real Life Ministries. https://reallifeministries.org/ “committed to serving the less fortunate, tending to the sick, and providing shelter for the homeless. 365 days a year, 24 hours a day.”

Class 11 Car 1121. http://www.teamh12one.com/ “We are about Running the Race as it describes in Hebrews 12:one , “Therefore, since we are surrounded by such a great cloud of witnesses, let us … run with perseverance the race marked out for us”.”

Baja 1000. http://score-international.com/ November 22 – 23rd 2019. View the livestream of the event at http://score-international.com/livestream-52nd-annual-score-baja-1000

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Update: November 25, 2019:

The Baja team fought a brutal battle, enduring one of the most difficult courses in the 52 years of the Baja 1000 history. And congrats to the team, for taking First Place in the group of Class 11 cars. How amazing, to punish the car and driver for over 36 hours of non-stop CARnage and still drive across the finish line. Great job team!

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20% off Orange Paper and Postcards!

October Promotion

No tricks here, we are giving you a treat this Halloween season.
For the month of October, we will be offering 20% off all Orange 8 ½ X 11 paper and Orange Express Postcards.
You have a business to run and customers to keep happy, so we want to help you! For your festive holiday letters and notes look no further than LetterStream. For your fast mailing and printing needs, we’ll get the job done. Don’t wait until it’s too late and all the candy is gone, let us help you this Halloween season.

Welcome Ashlee, our New Customer Service Manager

Ashlee

Hold on, hold on, before you panic at this headline, Mike hasn’t left the LetterStream team. He is now our Director of Customer Experience. We figured that Mike could get a promotion if he could find someone just as awesome in customer service as he is. That said, we didn’t think Mike would ever get a promotion. Enter Ashlee. We aren’t sure how Mike did it, but he actually found someone who can bring help and joy to customers as well as he can. Ashlee has been with us a few months now, so some of you have already experienced her good nature, knowledge of our systems and overwhelming desire to help people out.

Ashlee has some 5-star training from Marriott hotels and resorts and has supported many different clients in an earlier payroll processing career. These experiences are quite helpful to her on the job, but nothing can compare to the enthusiasm that she has to be a part of our team and her tremendous desire to support all of our customers.

Next time you call in, be sure and say “Hello and Welcome” to Ashlee.