Hold on, hold on, before you panic at this headline, Mike hasn’t left the LetterStream team. He is now our Director of Customer Experience. We figured that Mike could get a promotion if he could find someone just as awesome in customer service as he is. That said, we didn’t think Mike would ever get a promotion. Enter Ashlee. We aren’t sure how Mike did it, but he actually found someone who can bring help and joy to customers as well as he can. Ashlee has been with us a few months now, so some of you have already experienced her good nature, knowledge of our systems and overwhelming desire to help people out.
Ashlee has some 5-star training from Marriott hotels and resorts and has supported many different clients in an earlier payroll processing career. These experiences are quite helpful to her on the job, but nothing can compare to the enthusiasm that she has to be a part of our team and her tremendous desire to support all of our customers.
Next time you call in, be sure and say “Hello and Welcome” to Ashlee.
Our IT crew is always working on things to make creating and managing mailings as simple and as easy as possible. However, due to the complex nature of mailings, there’s occasionally the need for a little assistance.
If you ever find yourself in a position of needing some help, pleasedon’t hesitate to contact us in whichever way you feel most comfortable. There’s nearly always someone around during business hours who can readily pick up the phone and give you some old-fashioned customer service, and sending us an email is never a bad option either.
Now you have yet another way to get assistance from us. We’ve packaged up the most common questions we get asked into a brand new FAQ page, utilizing the same help desk software as Pandora.
Since one of our frequently asked questions is “What does FAQ stand for?”, we simply call our page… “Help“.
The link to the Help page appears in the upper right corner of nearly every page after you have logged in, and is always available in the footer of our website.
The new Help page is packed with handy tips and instructions (organized by category), and a powerful search tool is available to help steer you in the right direction. In addition, we’ve included some short, easy-to-follow instructional videos packed with how to’s and product overviews.
Our phone number and email are handy on the right side if you can’t find exactly what you need.
Bottom line is, we are here for you. Phone. Email. Videos. Help Page.
I was walking through our facility and saw this postcard in our production department. I’m always fascinated by the creativity of our customers and enjoy seeing unique ways to communicate information.
This particular postcard jumped out at me as it had our company name on it. Who’d be sending a postcard with LetterStream printed on the front… other than a LetterStream employee?
Turns out one of our vendors bought us lunch (which was greatly appreciated) the same day that our new tech services manager started. Our new manager learned how easy it is to make postcards as well as created a fun and creative way to say “Thank You” at the same time!