Tag: fedex 2day

New Printing and Mailing Updates

Wow, can you believe we’re officially in Q4 of 2023?! I’m sure you’re like us where each year you think, “Where has the time gone?” but this year feels like it’s going especially fast…wouldn’t you agree? With that being said, we’ve made a lot of new updates to our website, along with printing and mailing updates and processes over the last few months (well years even but that’s a blog post for another day) and we wanted to share some of them with you.

What LetterStream’s Been Up to With Printing and Mailing Services

Let’s get into it, shall we? Let’s fill you in on what the mailing experts have been up to over here at LetterStream over the last few months.

Our production team is always busy serving up fast, perfect mail. Our customer support team is rocking it by giving nothing short of mad customer love. Our IT department just keeps making magic happen. Our marketing department has been revamping and reorganizing our online presence and our accounting team just keeps being awesome at what they do best.

Now, let’s get into the specifics of what we’ve been up to behind the scenes for you, our awesome clients, new and old to LetterStream. Keep in mind, we try to keep our updates subtle, so they don’t disrupt your normal processes when creating jobs to send your letters.

Quick Updates to Help You Send Mail Online Include:

  • Re-named #9 envelope overprint
  •  Added the correct artwork/thumbnail for our flat-sized envelope
  •  Turned on user-created endorsements for our flat-size envelopes
  •  Improved access to our BAA (Business Associates Agreement) for HIPAA clients. We now use DocuSign to get our BAA to you and back in record time.

More In-Depth Updates

Let’s get into a bit more detail for some of the bigger updates we’ve been working on and have finally launched.

New Chatbot on LetterStream

We added a new chatbot to our website. This one we are super excited for and it’s going to help with quick answers to just about any question you may have.

Our new Chatbot is not like the others. It is an extremely fast, highly intelligent AI that can actually get you help faster than if you were talking to a human. Now, of course, our customer support is still available to provide mad customer love to our clients, but the Chatbot will help to answer most questions instantly.

Read all about our new Chatbot here.

FedEx 2Day

We did it, finally! We turned on FedEx 2Day letters for users that have been active for 6 months or more.

Currently, we offer the standard FedEx 2Day letter option. This will get your FedEx envelope delivered by 5 P.M. on the second business day from when it was mailed.

To learn more about the new FedEx 2Day or to see the step-by-step process on how to mail your documents via FedEx through our online portal, click here.

Improved Help Articles

Our customer support team has not only been busy providing customers with the best support possible, but they’ve also been busy improving some Help articles to make it easier to find questions to answers you might be looking for.

We have a plethora of articles that have recently been updated but here are a few to reference below:

Welcome to the Team!

We are beyond excited to announce that we recently added a new member to our customer support team who has been such an incredible asset to us. If you happen to reach out to support and get a reply from her, be sure to say hi! Welcome to the team, Morgan!

Well, that’s the not-so-quick update we have for you in regard to what’s been going on here at LetterStream lately. Keep in mind that we’re currently in the holiday season, so be sure to prepare accordingly for closures coming up. Here is an overview of the 2023 USPS (United States Postal Service) and LetterStream’s Holiday Schedule.

FedEx 2Day Now Available at LetterStream to Send Letters

For those of you who see us promoting FedEx letters on our website but can’t quite find the button to make it happen; we have great news! Most of you will now be able to send FedEx 2Day letters, with ease on our website.

What is FedEx 2Day?

FedEx 2Day is just one of the many FedEx fast delivery products that is offered. FedEx 2Day offers the speed, security, tracking and confidence that all FedEx products offer. It’s like an overnight letter that takes one extra day to get there.

LetterStream offers the standard FedEx 2Day letter option, which will get your letters or documents delivered by 5 P.M. the second business day from when you mail it. FedEx does offer a 2Day A.M. product, which we do not currently offer.

How Fast is FedEx 2Day?

FedEx 2Day is pretty quick. Like the name implies, it will take two (2) business days for your letter to arrive and will arrive by 5 P.M. to most destinations. Let’s break this down. If you combine the speed that LetterStream offers along with this FedEx product, then your letter will get there in no time.

If you were to load the documents to our website on Monday, then they will arrive at your intended destination by Wednesday. Keep in mind; no trips to the FedEx store, or post office, no scheduling pickup for your letter, no hassle of buying a FedEx envelope. Just the ease of sitting at your computer, uploading your document and easily sending it on its way.

FedEx envelope with FedEx letter to represent FedEx 2Day shipping.

Why Would I Choose FedEx 2Day?

FedEx 2Day is a great solution for sending a lot of different documents, since it’s not that much more expensive than Certified Mail, especially when you need to send a lot of documents to a specific location. Around 50, 8.5 in. x 11 in. documents, can be placed in a single FedEx 2Day envelope and be delivered for around $18.

FedEx gives you tracking information so you can see where your letter is at any moment. It provides you with proof of mailing and proof of delivery. Unlike other items with tracking, FedEx is dedicated to ensuring your letter reaches its destination. This allows them to achieve a much higher delivery rate than maybe some of their competitors, in our humble opinion.

What’s more, FedEx is a known and trusted brand for delivering on time, nearly every time. When a FedEx package arrives, you know it is something special, that it’s something important that you should embrace and open.

Some competing products that offer tracking don’t quite capture that same vibe. Think about it; have you ever received a letter with a green bar across the top and put it off because you might not want to know what is inside? FedEx generally doesn’t give people that same feeling. Wouldn’t you agree?

How Do I Send FedEx 2Day?

Oh yes, I nearly forgot. You are probably wondering, “how do you actually send a FedEx 2Day letter?”

Sending FedEx 2Day letters is an easy selection when you start to create your mailing on the LetterStream website. You simply click “To Send a Letter,” and you can choose from multiple options like First-Class, Certified Mail, and now FedEx 2Day.

Step-by-Step Process for FedEx 2Day

Backend of LetterStream portal where you create a job and choose send letters
  1. Head to the homepage for www.LetterStream.com.
  2. Log into your LetterStream account.
  3. On the main dashboard page, select the button to “Send Letter(s).”
  4. Name your job, select the address source and then, on the same page, choose the delivery method on the right hand side. There should be an option for FedEx 2Day to select.
LetterStream online portable that shows where you upload your job and how to choose the FedEx 2Day option

If by some chance you’re not seeing that seeing that option:

For security reasons the FedEx product is not available to users who have not been a customer for less than 90 days. It gets complicated but let’s just say we don’t want to block any users from finding this product, so if you have a legitimate need for the FedEx2Day option and you can’t seem to find it, reach out to our support team and we’ll get you taken care of.

When Will Overnight Options be Available?

The FedEx overnight option is currently available to a few select customers who meet our criteria. However, if you have the need to send more than 100 overnight letters per year, reach out to us and we may be able to qualify you for this added service.

To learn more about FedEx 2Day, click here.