Wow, can you believe we’re officially in Q4 of 2023?! I’m sure you’re like us where each year you think, “Where has the time gone?” but this year feels like it’s going especially fast…wouldn’t you agree? With that being said, we’ve made a lot of new updates to our website, along with printing and mailing updates and processes over the last few months (well years even but that’s a blog post for another day) and we wanted to share some of them with you.
What LetterStream’s Been Up to With Printing and Mailing Services
Let’s get into it, shall we? Let’s fill you in on what the mailing experts have been up to over here at LetterStream over the last few months.
Our production team is always busy serving up fast, perfect mail. Our customer support team is rocking it by giving nothing short of mad customer love. Our IT department just keeps making magic happen. Our marketing department has been revamping and reorganizing our online presence and our accounting team just keeps being awesome at what they do best.
Now, let’s get into the specifics of what we’ve been up to behind the scenes for you, our awesome clients, new and old to LetterStream. Keep in mind, we try to keep our updates subtle, so they don’t disrupt your normal processes when creating jobs to send your letters.
Quick Updates to Help You Send Mail Online Include:
- Re-named #9 envelope overprint
- Added the correct artwork/thumbnail for our flat-sized envelope
- Turned on user-created endorsements for our flat-size envelopes
- Improved access to our BAA (Business Associates Agreement) for HIPAA clients. We now use DocuSign to get our BAA to you and back in record time.
More In-Depth Updates
Let’s get into a bit more detail for some of the bigger updates we’ve been working on and have finally launched.
New Chatbot on LetterStream
We added a new chatbot to our website. This one we are super excited for and it’s going to help with quick answers to just about any question you may have.
Our new Chatbot is not like the others. It is an extremely fast, highly intelligent AI that can actually get you help faster than if you were talking to a human. Now, of course, our customer support is still available to provide mad customer love to our clients, but the Chatbot will help to answer most questions instantly.
Read all about our new Chatbot here.
We did it, finally! We turned on FedEx 2Day letters for users that have been active for 6 months or more.
Currently, we offer the standard FedEx 2Day letter option. This will get your FedEx envelope delivered by 5 P.M. on the second business day from when it was mailed.
To learn more about the new FedEx 2Day or to see the step-by-step process on how to mail your documents via FedEx through our online portal, click here.
Improved Help Articles
Our customer support team has not only been busy providing customers with the best support possible, but they’ve also been busy improving some Help articles to make it easier to find questions to answers you might be looking for.
We have a plethora of articles that have recently been updated but here are a few to reference below:
Welcome to the Team!
We are beyond excited to announce that we recently added a new member to our customer support team who has been such an incredible asset to us. If you happen to reach out to support and get a reply from her, be sure to say hi! Welcome to the team, Morgan!
Well, that’s the not-so-quick update we have for you in regard to what’s been going on here at LetterStream lately. Keep in mind that we’re currently in the holiday season, so be sure to prepare accordingly for closures coming up. Here is an overview of the 2023 USPS (United States Postal Service) and LetterStream’s Holiday Schedule.