News Alert: Mail Delays in Kansas City and Louisville Due to Winter Storm

News Alert

Winter storms across the Midwest have created hazardous road conditions that are now affecting USPS operations. In a new industry alert, the USPS announced unload delays at major processing facilities in Kansas City, MO and Louisville, KY, which may impact mail movement through December 5.

What the USPS Shared in Its Alert

According to the USPS, recent snow events caused extended road closures earlier this week, resulting in a buildup of inbound trailers at both affected facilities. With higher-than-normal volume arriving in a short window, these locations are now experiencing delays unloading incoming mail trucks.

The USPS advised that drop ship customers may see longer wait times and should continue reporting significant issues through the FAST Helpdesk. They also noted active efforts to reduce congestion, including staffing adjustments, scheduled offloads, and alternative drop-site arrangements.

(Reference: USPS Industry Alert — https://postalpro.usps.com/node/14698)

Alternate Entry Locations Recommended by USPS

To keep mail moving, the USPS suggested that customers entering mail at origin consider temporarily using alternate locations.

Kansas City, MO Alternate Sites

Oklahoma City, OK Processing & Distribution Center — NASS 730
Des Moines, IA Network Distribution Center — NASS 50Z

Louisville, KY Alternate Sites

Springdale, OH Annex — NASS 452AX
Memphis, TN Processing & Distribution Center — NASS 380

These sites may help relieve pressure on the two impacted facilities until weather-related backlogs improve.

How This Affects LetterStream Customers

If you use LetterStream to print and send mail online, your mailing workflow remains uninterrupted. Our systems continue to process and route mail quickly, accurately, and reliably. However, USPS transport conditions may still affect nationwide transit times, especially during winter months.

For more background on USPS operational changes, you may find these helpful:

If you need a refresher on mailing options, explore: https://www.letterstream.com/

Helpful Tips During Weather-Related USPS Delays

Winter conditions can shift quickly, so this is a good time to review your mailing strategy.

Consider:

Mailing earlier when deadlines matter
Monitoring USPS service alerts
Using tracking services like Certified Mail or FedEx 2Day for visibility
Adjusting internal timelines to accommodate possible slowdowns

Staying Updated Through December

The USPS noted that it is actively monitoring weather impacts and making ongoing adjustments to maintain operational flow. As new updates become available, we’ll continue to provide timely summaries to help you stay ahead of potential disruptions.

To learn more about LetterStream or to sign up for a free account, click here.

LetterStream offers bulk printing and mailing services allowing companies to send physical mail online. Whether it’s online Certified Mail, First-Class Mail, FedEx 2Day, or postcards, we give both small businesses and large corporations that time and freedom back to work on tasks that better serve the company. If you’re interested in creating a free account, you can do so here.

Mail Delays in Winter and How to Handle Them

Winter weather can slow down mail, but it doesn’t need to slow down communication. When snow and storms hit, the most important thing customers want to know is simple: What’s happening, and what should we expect? This guide explains what parts of the mailing process businesses truly control during winter delays—and how clarity helps prevent confusion and frustration.

What Winter Weather Impacts—and What It Doesn’t

During severe weather, there’s a clear line between the steps a business controls and the steps that fall to the carriers. Understanding that line makes it easier to communicate realistic timelines.

What Businesses Can Control

Even during winter storms, several parts of the workflow stay fully within your control. You decide when mail is prepared, how accurate it is, and when it’s handed off to the carrier. Print quality stays consistent regardless of the forecast, and you can give customers tracking information so they always know where their mail is in the process.

Many organizations rely on LetterStream’s online mailing tools to keep these steps steady. Because everything is created and managed digitally, businesses can continue sending mail online quickly, accurately, and reliably—even when the weather outside is unpredictable.

What Businesses Cannot Control

Once the carrier has the mail piece, winter weather can affect travel routes, staffing, and regional processing times. Storms may slow local transportation, ground flights, or create bottlenecks at certain facilities. These delays are outside your hands, but how you explain them to your customers is not.

How to Set Clear Expectations With Customers During Storms

Transparent communication is one of the most effective tools during winter weather. Customers want to know what’s happening and appreciate early, honest updates.

A simple email message often works best:
“Your letter was sent on ____. Because of regional winter weather, it may take a little extra time to move through the carrier’s system. You can follow its progress using the tracking link provided.”

This type of wording acknowledges the situation without sounding alarmed or placing blame.

For time-sensitive documents—such as invoices, tax forms, or year-end notices—it can help to send them a little earlier than usual. Many businesses also find it useful to review approaching weather patterns or local carrier advisories so they can anticipate possible slowdowns.

Helping Customers Stay Informed Without Overexplaining

Most customers don’t need a deep dive into postal operations; they simply want to know that their mail is on its way and that someone is paying attention. Clear, calm updates go a long way. Pointing customers to tracking information reduces guesswork and gives them confidence that the process is still moving, even if slowly.

This is also where a consistent workflow matters. When businesses use tools like LetterStream to print and send their mail online, they know that everything was prepared correctly and handed off promptly. That consistency provides a reliable foundation for customer communication, even when the weather adds some unpredictability.

Clarity Builds Trust in Winter

Winter weather is unavoidable, but confusion doesn’t have to be. When businesses understand what they control—and communicate honestly about what they don’t—customers stay informed and confident, even during unpredictable weather events.

To learn more about LetterStream or to sign up for a free account, click here.

How To Prepare For Mail Slowing Down This Holiday Season

The holidays are almost here—cue the festive lights, family gatherings, and, of course, the inevitable mail slowdown. Yep, as we head into the busiest time of the year, USPS, FedEx, and UPS are bracing for a tidal wave of packages and letters. Whether it’s holiday cards or businesses sending out year-end notices, the mail system is about to get busier than ever.

Now, we’d love to tell you that your mail carrier will power through the season with ease, but the truth is, things might start to feel like you’re stuck behind holiday shoppers on Christmas Eve. So, what does that mean for your business? Let’s take a closer look—and most importantly, figure out how you can avoid getting caught in the holiday mail storm.

Why Does Mail Slow Down During the Holidays?

It’s all about volume. USPS anticipates handling over 12 billion mailpieces, including close to a billion packages, during the holiday season. Yes, you did read that correctly. And that’s not counting all the letters, postcards, and business mail like invoices, statements, and end-of-year notices. When the system is overloaded like that, it’s no surprise things start to move at a snail’s pace really making living up to the name of sending snail mail.

It’s like trying to funnel a river through a garden hose—it’s bound to overflow and slow things down. That’s why it’s so important for businesses to plan early and stay ahead of the holiday rush to hopefully help avoid holiday mailing delays.

What Does This Mean for Your Business?

Here’s where it gets real: If your business relies on getting mail out on time—whether it’s invoices, contracts, or HOA annual meeting notices—you can’t afford to let holiday mail delays bog you down. As mail carriers juggle the extra load, what normally takes just a few days to deliver might start showing up fashionably late.

This could be a big deal if you’re sending time-sensitive legal or financial documents. An invoice that arrives two weeks late doesn’t just delay a payment; it can mess with your entire cash flow. And if you’re handling important contracts or compliance documents, missed deadlines could cost you a lot more than just frustration.

Long story short: Don’t wait for the holidays to sneak up on you—plan ahead and stay ahead.

How to Stay Ahead of the Holiday Slowdown

The good news? There are ways to make sure your business mail stays on track, even when carriers are overwhelmed. Here are a few strategies to keep things moving smoothly:

1. Plan Early, Send Early

The earlier you can get your letters mailed, the better. If you’re planning a big mailing—whether it’s holiday promotions or year-end statements—send them earlier than usual. Trust us, your future self will thank you when your mail sails through before the holiday bottleneck hits.

2. Consider Faster Mailing Options

If timing is critical (and it often is), upgrading your mailing services might be the way to go. FedEx Overnight and 2Day are the fastest options when it comes to sending mail quickly. First-Class Mail and Certified Mail services are usually given priority, meaning your documents have a better chance of reaching their destination on time but it’s not a guarantee. In fact, Certified Mail can actually take longer than what the USPS says. If you wondering how long Certified Mail takes, you can read more on that here. Yes, it might cost a bit more upfront, but when deadlines are looming, peace of mind is worth it.

3. Let the Pros Handle It

This is where we come in. If the thought of juggling large mailings during the holidays feels overwhelming, why not let someone else handle the logistics? We specialize in printing, inserting, and mailing business documents, so you can focus on running your business—or, you know, sipping some holiday eggnog. Literally, we handle all of the printing and mailing for you. We’ll make sure your mail gets out on time, no matter how busy the season gets. All you have to do is upload your documents and we handle the rest. You can even upload early and schedule out for future mailings.

4. Track Your Mail

If your mail absolutely must arrive by a certain date, tracking is your new best friend. Services like Certified Mail and FedEx 2Day come with tracking options so you can monitor the progress of your mail and keep your clients informed every step of the way. If using LetterStream you can send mail online and then with a Certified Mail Electronic Return Receipt or FedEx 2Day signature you can easily track it right from inside of your account without having to enter in a tracking number.

Don’t Let the Holidays Derail Your Business

The holiday season isn’t just about giving—it’s also about dealing with a lot more mail. But with carriers moving slower under the weight of extra deliveries, businesses need to stay on top of their game to avoid delays. By planning ahead, upgrading your mailing options, and outsourcing to the pros, you can keep your business running smoothly through the holiday chaos.

At the end of the day, it’s all about making sure that when you send physical mail online that it doesn’t get stuck in the seasonal slowdown. So, let’s keep things moving—before the rush sets in.

Ready to make sure your business mail stays on track this holiday season? We’re here to help you navigate the busiest time of year without skipping a beat. Sign up for a free account and start sending letters or your bulk mailing ASAP here.

LetterStream is a printing and mailing company, offering bulk printing and mailing services for businesses of all sizes from those with small business mailing needs to Fortune 500 companies.

What Happens to Mail Delivery During a Powerful Hurricane?

You’ve heard the old adage, “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.” Well, while that goes to show the determination of the 300,000 plus fearless United States Postal Service (USPS) mail carriers, it doesn’t always reflect the full story of mail delivery.

Mail Delivery Disrupted

Mail delivery can be disrupted by a great many natural and not-so-natural causes. Take Hurricanes for instance. While mail carriers may be determined to show up and sort and deliver the mail, sometimes roads are closed or impassible due to high water and they aren’t able to make it to their designated Post Office.

Sometimes Post Offices are damaged by rising flood waters, a storm surge and even extra heavy rain that seeps into the building before it could drain away. When Post Offices are flooded, they need to be shut down and mail needs to be diverted to nearby postal facilities until the water has cleared and the Post Office can be used again.

What you might not know is that the USPS keeps an active list of all the Post Offices that are closed and the various reasons that cause them to be unable to sort or process mail.

USPS Service Page Alerts

At the time of this publication, the USPS website (USPS.com) has a link in the footer of their website called USPS Service Updates. Clicking the link will take you to their Service Alerts page.

Today, August 30, 2023, the USPS shows 50 Post Offices closed in the state of Florida for Hurricane Idalia, which has yet to make landfall. When Idalia comes to shore and pushes a storm surge towards the coast, we are likely to see even more Post Office closures.

Also, it’s not just current Post Office closures that show up on this page but also past ones. Consider this list of closures for Hurricane Ian on November 4 of 2022.

Keep in mind, it’s not just Hurricane’s that can disrupt mail delivery times. Any natural disaster, including fires, mudslides, tornados, floods, earthquakes and volcanos, to name just a few, can cause a Post Office to close and delay mail. Even non-weather events can close a Post Office. Here are a couple of post offices that were closed due to power outages.

Not all closures result in delayed mail. Sometimes our cherished mail pieces can be diverted to a nearby Post Office and mail carriers report for duty at this secondary facility and carry on with their work. However, just because the mail carrier can sort the mail, it doesn’t mean that the coast is clear for them to deliver mail to their entire mail route.

Mail Tracking

So, when you send USPS Certified Mail and follow the Certified Mail Receipts or tracking information, you might see odd delays and rerouting of the mail. Sometimes this is due to postal closures. First-Class Mail doesn’t have the same transparency in that tracking as it isn’t typically included in First-Class Mail service. But, you still may discover that a letter arrived a few days later than you anticipated. When wondering why, consider checking the USPS service alerts just to see what might be happening in that local area.

Given the number of storms and unforeseen circumstances that takes place around us, we have to give our local mail carriers a hand for working and doing their best, despite the weather, in order to get our mail delivered on time, every (or nearly every) time.