Give Stars – Get Starbucks

Starbucks Gift CardWhile we’d love to take you out for a cup of coffee and get some feedback on how we’re doing, we realize this might get a little impractical.

However, we have devised a way to buy you a cup of coffee for your feedback. It’s not quite the same as a sit down chat, but please know we will value it as much as a face-to-face meeting. Here’s how it works….

1. Go to your favorite business review site (Google+, Insider Pages, or another of your choice).

2. Give us a 5-star rating (if for whatever reason you can’t give us 5-stars, contact us immediately, and we’ll make it right).

3. Add some glowing comments.

4. Send us a message via our Contact page with a link to your review and your mailing address.

5. We will send you a thank you letter and a $5.00 Starbucks gift card*.

If you ever feel like you aren’t getting stellar service from LetterStream, simply call us and ask to talk to the President. He will always take the time to speak with you and work to improve our service.

*Limited to current customers only, one card per customer. Offer ends Sept. 30, 2013.

Follow @LetterStream On Instagram!

LetterStream photos on Instagram

Hey all you #hashtag #instagrammers!

Over the years we’ve collected a lot of fun #photos of mail and related items, and we thought… why not share them with the world on Instagram?

If you aren’t familiar with Instagram, it’s a great way to share cool photos with friends and family… and the world. You can get the app for iPhone and Android phones alike. If you don’t want to install the app to share your own pictures, you can still use Instagram just with your computer. Go to instagram.com/letterstream to find our pictures, or click on the new Instagram button at the top right of this page.

Anyway, check out @letterstream or #letterstream on your Instagram app, or visit the website above.

When you take a cool picture of a post office box, USPS stamp, mail box, blue collection box, certified mail envelope or any other mail-related item, tag it with @letterstream to let us know!

Baja 500 Update – Class 11 Car #1162 – "PepeAzul"

LetterStream sponsors Baja
PepeAzul

Wow, time flies (as did PepeAzul, the class 11 VW we sponsored running in the Baja 500); I didn’t have time to get a post out telling you I decided to join Chris, Greg and the rest of the PepeAzul team on their journey to Ensenada Mexico for the 45th running of the Baja 500.

Running the Baja is an amazing experience, especially if you like adventuring outside the US, in a 40+ year old car with a 62 horsepower motor with no windows or A/C, traveling on roads that most people wouldn’t dare travel on even in a 4-wheel drive truck.

Turns out we had a top notch team and were surprised to discover that two of our team members were retired USPS employees, go figure!  That meant we were prepared for rain or snow or high water and were determined to get there on time.

The entire event was a rush of excitement from the safety inspection (which was basically a huge parade and photo opportunity for the cars and team) to the race, to retrieving the car which was stuck near the top of a 1500 ft jagged rock hill.

I rode along side Chris from mile marker 95 to 230, bouncing, bumping through 135 miles of the rugged Baja Peninsula.

PepeAzul finally decided he could go no further at mile marker 255, slightly past the half way point.

I’m sure, due to the speed we were traveling, few could make out the LetterStream logo positioned on the hood of Pepe, but we do have operators standing by to pick up all those new customers who were exposed.

Going Out On A Limb

I Love LetterStream Ribbon

We decided to try a different kind of giveaway at our booth at the National CAI Trade Show this year, and to be honest, it could have backfired on us.

This year we took the risk of offering “I Love LetterStream” ribbons to our customers and API partners as they stopped by our booth. We were hoping that a few would attach the ribbon to their trade show attendee badge. But whatever happened, we knew it would be a learning experience.

You see, when you ask someone to wear a ribbon that says they love you, you open yourself up to a whole lot of scrutiny. Would our customers and partners love it or hate it?

We waited patiently as the Expo doors opened and attendees started filing into the aisles. Then the first visitors approached our booth, they looked up to survey our exhibit, they noticed the LetterStream banner, and then we heard these words… “LetterStream!!, We love LetterStream!!” We breathed a sigh of relief and passed out the “I Love LetterStream” ribbons, which were quickly applied to their trade show badges.

Indeed it was a risky move, and one that might have caused us to be accused of excessive boldness. But in the grand scheme of things, it certainly created an honest feedback mechanism. And we discovered what we hoped would be true; that our customers LOVE the LetterStream experience. We passed out slightly over 100 ribbons at the Community Association Institute (CAI) national trade show and the CAI Arizona show.

We work very hard to provide incredible speed, impeccable accuracy and crazy good service; and we are tickled to know that it is appreciated by our customers.

To our customers and API partners that were happy to wear our ribbons, we say “Thank You!”. Thank you for your feedback, your partnership and your appreciation.

For those who aren’t that familiar with LetterStream, check out some of the positive things our customers are saying about us on our testimonials page. And if you have something you want to add, please keep the comments coming!

World’s Longest Receipt?

USPS post office receipt

When we returned from the Post Office the other day, we thought we might have set the world record for the longest receipt. After all, the cash register receipt was 48 feet and 8 inches long! Turns out we were a little short. The longest receipt is well documented online at 57 feet and 6 inches.

Why did we have such a long receipt? Sometimes we print and mail rather unique jobs for our customers, and if that means generating a receipt at the local post office that’s nearly 50 feet long, so be it. In this case we were mailing certified mail flats that necessitated a trip to the post office due to something special we were doing for our client.

If you find yourself pondering how you are going to get your next certified mail project out the door, keep LetterStream in mind. We have a lot of fast, automated processes for mailing certified letters.

And if we don’t already have an automated solution for your complex mailing, you might just be the opportunity we need to get a real world record receipt!

Thanks to the team and our friends at the local post office for making the magic happen when complex mailings arise.

Toys for Tots Update

Toys for Tots

We had a great time at the Toys for Tots drop in North Scottsdale this year. LetterStream’s toy giving was up quite a bit from last year.

I am continually amazed at the generosity of our teamThanks guys!

However, due to the wet-est cold-est day in Scottsdale, the total number of toys retrieved by the Marines was only about 12 jumbo boxes full. But those who dared to experience our winter wonderland heard great holiday tunes, were warmed by hot chili, and were greeted by Santa.

For you locals, be sure to put this event on your list of to-dos for next year. It’s a wonderful family outing and it benefits kids who appreciate a few more gifts under the tree.

*Picture provided by dasFOTOhaus.com. (More pictures of the event can be found on their website.)

Toys for Tots – Scottsdale

LetterStream is participating in a local Toys for Tots event this year in North Scottsdale.

The event includes food, live music, Marines and the big-guy wearing a red suit. Yes, Santa will even be there and available for pictures.

pinnacle peak-santa-2

It’s at the Pinnacle Peak General Store and Village, in the courtyard between 11:30 AM and 2:30 PM, Saturday December 15th.

It will be a great outing for family and friends.

Pinnacle Peak General Store and Village

If you join us, be sure and bring a toy or two for the Marines to distribute to children.

*Pictures in this post are from the event last year.

Copier – Death by Crane (Video)

I just received this video from our friends at ProCopy Office Solutions. It shows a copier that they dropped from a 75 foot high crane in 2011. Pretty awesome!

This year, they are doing it again, and are having a contest for a free copier and a trip to the Bahamas if you can tell them why you have THE worst copier. You can see the details at http://www.procopyoffice.com/.

They are also allowing local businesses to drop their worst copiers for a $25 donation to the local Big Brother Big Sister organization.

Did LetterStream want to drop a copier? Absolutely! But not because we have any bad ones… all of ours make excellent copies and we don’t want to lose any of them. So instead we made a donation as though we were dropping our 8 biggest and best copiers… we can’t wait to see the ProCopy video for this year!