A Guide to 1099 Deadlines and How to Mail 1099s

As tax season approaches, businesses and freelancers are gearing up to fulfill their annual responsibility of issuing 1099 forms to recipients. Let’s explore the crucial deadlines for mailing out 1099s and we’ll provide some insights on the best practices for a smooth and timely distribution process.

Understanding 1099 Forms

Before delving into the deadlines, let’s briefly review what 1099 forms are. The 1099 series includes various forms that report income, other than wages, salaries, and tips. Businesses use different types of 1099s to report various types of income, such as interest, dividends, or nonemployee compensation.

Filing Deadlines to Send 1099

1. January 31: Deadline for Providing Recipients with 1099s

The clock starts ticking on January 1, and businesses have until January 31 to furnish 1099 forms to recipients. This deadline is non-negotiable and applies to all types of 1099s, including 1099-NEC for nonemployee compensation. Failure to meet this deadline or if a company fails to file it may result in penalties, so it’s crucial to ensure timely distribution.

2. February 28 (March 31 if filing electronically): IRS Filing Deadline

After providing recipients with their copies, businesses must submit the 1099 information to the IRS. The deadline for filing paper forms with the IRS is February 28, while electronic filers get an extended deadline until March 31. Keep in mind that this deadline is distinct from the recipient distribution deadline.

Mailing Out 1099s: Best Practices

If you’re wondering how to send a 1099 to someone, here it is. Let’s discuss the best practices for mailing out 1099 forms efficiently:

1. Gather Accurate Information

Before embarking on the mailing process of sending 1099 to contractor, ensure that you have accurate and up-to-date information for each recipient. This includes their legal name, address, and taxpayer identification number TIN. Mistakes in recipient information can lead to complications and delays.

2. Choose the Right Delivery Method

When it comes to mailing out 1099s, businesses have two primary options: traditional mail and electronic delivery. Traditional mail involves sending physical copies via postal services, while electronic delivery allows recipients to access their forms digitally. Carefully consider the preferences of your recipients and the security measures associated with each method.

3. Use Secure Mailing Practices

If opting for traditional mail, prioritize secure mailing practices. Use envelopes that conceal the contents and consider using Certified Mail or Registered Mail for added security. This ensures that the forms reach their destination safely and confidentially. you can load these into your LetterStream portal, which is a secure account, and then we handle the rest.

4. Communicate Clearly with Recipients

In addition to providing the required forms, consider including a cover letter or accompanying documentation that outlines the purpose of the 1099 and any additional information recipients may need. Clear communication helps recipients understand the importance of the document and how to use it when filing their taxes.

5. Stay Informed About Changes

Tax regulations can change, affecting the requirements for 1099 reporting. Stay informed about any updates or changes in tax laws to ensure compliance. This proactive approach helps businesses adapt their processes accordingly and avoid last-minute complications.

On a side note, some way wonder, “Do I send a 1099 to an LLC?” If it falls under partnership tax or single-member LLC then yes, you send the LLC a 1099 form.

Navigating the intricacies of tax season and meeting 1099 deadlines is essential. By understanding the key dates and implementing best practices for mailing out 1099s, businesses can streamline the process, mitigate risks, and contribute to a successful tax season for both themselves and their recipients. Remember, timely and accurate 1099 distribution is not only a legal obligation but also a demonstration of professionalism and reliability in the eyes of your clients and contractors.

The USPS postage rate increase just took place. Learn more about it here.

What You Need to Know About the January 21, 2024 USPS Postage Increase

Well, it seems to be that time of year again. The time when the United States Postal Service (USPS) has a postage rate increase. If you’re feeling like this is happening a lot, well, you’re not wrong. The Postal Service raised their prices twice in 2021, 2022 and 2023 and now we’re starting off 2024 with another USPS postage increase.

2024 USPS Postage Price Increase

Effective January 21, 2024, the cost of mailing letters, packages, and other USPS services will climb slightly across the board. While the average increase sits at a modest 4.3%, it’s still cause for pause, especially for businesses and high-volume senders.

Here’s a Breakdown of the Key Changes for the Postage Rate Increase in 2024:

  • First-Class postage increase for letters (1 oz.) is going up from $0.66 up to $0.68 cents
  • Certified Mail Postage is going from $4.35 up to $4.40
  • Certified Mail | Add-On Electronic Return Receipt price is going from $2.20 up to $2.32
  • Certified Mail | Add-On Green Card price is going from $3.55 up to $3.65
  • International Letters (1 oz.) are going from $1.50 up to $1.55
  • Domestic Postcards are going from $0.51 up, to $0.53
  • International Postcards are going from $1.50 up to $1.55
  • Registered Mail is going from $20.25 up to $20.75
  • Registered Mail | Add-On Electronic Return Receipt price is going from $5.65 up to $5.80
  • Extra Ounces (Letters) staying at $0.24
  • Extra Ounces (Flats) staying at $0.24
  • First-Class Mail Forever Stamp is $0.68

How to Handle the USPS Postage Increase?

These adjustments, while seemingly small, can accumulate over time, impacting both individuals and businesses. So, what can you do to navigate the new United States Postal Service postage increase?

Shop around: Not everything has to be sent via USPS. You may want to look at other options, such as FedEx 2Day to send a letter. You might be surprised at the fact that there’s another service with a faster delivery option.

Embrace technology: Leverage online shipping tools and platforms to compare rates, Make your life easier and more convenient and track your letters efficiently. Remember, time is money and removing the hassle of making trips to the Post Office to send your letter or to buy stamps is something to embrace on its own! Hi! LetterStream here. This is exactly what we do!

The 2024 USPS postage increase is a reality, but it doesn’t have to derail your mailing habits. By being informed and adaptable, you can adjust your strategies, find smarter solutions, and keep your letters moving without breaking the bank. Remember, a little planning and resourcefulness can go a long way in the ever-evolving world of postage.

LetterStream Is on Your Side!

For customers familiar with our process, you know we do raise our prices each time the USPS raises their rates.  But our increase is only the amount needed to cover the added postage costs. So, while your bill might look a little higher, the extra money is only going to the United States Postal Service.  LetterStream seldom raises our prices and works hard to keep your prices locked in for the long haul so that your mailing budget is consistent and predictable. If you want to send First-Class Mail, Certified Mail, postcards, or FedEx envelopes for any of your secure and important documents just remember that we’re on your side!

Keep in mind, if you’re looking for an electronic way to send your statements, we provide an email delivery service (eDoc Delivery), which allows you to send your documents via email directly through your LetterStream account. This can be done in place of real mail or in addition to your snail mail. If you’d like more information or if you’d like to add this product to your account, please feel free to send us an email at support@letterstream.com.

Now it’s your turn: How will these changes affect your mailing habits? Are you already preparing for the next postage increase? Share your thoughts and cost-saving tips in the comments below! Let’s help each other navigate the new postage landscape together.

Click here to review the USPS 2024 postage rate press release and click here to download the complete list of 2024 USPS postage rate changes.

Just a friendly reminder about a little pro tip we have: if you would like to get the old pricing but don’t want to send your mailing out before the effective Jan 21, 2024 date, you can always use our schedule job option to schedule your job to be mailed on a future date! That way you’ll still get the current (old pricing) but it won’t go out until the date you choose.

New Hope for the USPS Mailbox

I was at a trade show at the end of last year and had lots of enjoyable conversations with partners, customers and potential customers. But the one I chuckled the most about was the conversation I had at the luncheon with a man who was about 25 years old. Without realizing it, he basically made an argument when it came to sending mail to a mailbox and how it isn’t a necessity anymore.

Now, not that there is anything wrong with his age, but I realize that some of the younger generation doesn’t go to their mailbox or the Post Office mailbox nearly as often as prior generations. Some may have never been to a mailbox at all (which is a crazy thought), but it is a reality. Many now get their information through paperless communication, such as emails or even through online platforms like Instagram and TikTok. For some, there just isn’t a need to walk to the mailbox anymore.

But back to my conversation. There were about eight people sitting around a large round table and we were talking about what each of us did. When it was my time to share that I work at an online printing and mailing company, the young man’s boss said “We don’t use mail. Instead of sending snail mail, we send everything electronically.”

I responded, “Well done! So, you don’t have envelopes in the office or a postage meter?”

He reflected a moment and then said, “Well, we do have a postage meter, envelopes, and specialty paper but we don’t use them for anything.”

At which point, another colleague of theirs responded with, “Well, we do send a few letters through the United States Postal Service using First-Class Mail.”

His boss inquired directly to him about it and he then responded with, “We do have about 10 people in one community that want letters mailed, and 20 in another. And sometimes people reach out to us and ask that we mail something to them.”

Hmmm interesting….so sometimes they do send mail. It can be easy to forget that just because we live in a digital world that that doesn’t mean a lot of people still don’t like to receive important information via the USPS.

No more Postage Machines

While this wasn’t the key concept of my story, it allowed me to discuss how LetterStream frees up clients from the expenses that come along with mailing letters. This includes the actual postage machines, machine leases, machine service calls, postage machine desks, and floor space. Not to mention the other expenses that accompany sending mail, like different envelope sizes and toner. Plus let’s not forget to factor in the time it takes to make trips to the office supply store, stamps, training your employees…you know where I’m going with this.

Email Inboxes Overflowing

And back to the story…again. At some point, I was blown away to hear one of the nice gentlemen I was talking to say his email inbox is so full of emails that he can hardly get anything done. He said he gets hundreds of emails per day.

Of course, this made my mind start to ponder. I started thinking about the old adage- if everything is important, then nothing is. How can someone process hundreds of emails per day, and how can you designate the time you need for the important ones without being distracted by all the new emails that just keep coming day after day?

In short, how does one get in front of people easier than through an overflowing email inbox?

The Answer is Simple, Send a Letter to a Mailbox

After mulling over this entire conversation and then about what was said regarding email, my mind began to spin its own story and here is what it came up with:

“If you want to get the attention of someone and actually have them see what you are offering then it would make sense to put a real piece of mail in the mailbox. They will walk to their mailbox and grab their mail (for those that it applies to), they will walk back, flip through their mail pieces possibly separating them into different stacks. The key would be to make your mailing stand out so they will be intrigued to open it. And if it’s intriguing to open, then mission accomplished with getting in front of someone without ending up in the trash of an email account with every other promotional item.”

Ok, so obviously that’s not exactly what was said by the potential customer but you get the gist of where my mind went with that. He did, however, point out some truth that mail is a totally different medium than email. It calls for special handling and can even linger for days waiting for the right moment when it can be sorted, processed, and acted upon. There’s no denying that. However, sending USPS mail, whether it be First-Class Mail or Certified Mail, may actually catch the attention of the recipient in a way that email can’t anymore.

All-in-all the point of this story is: Maybe it’s time to start focusing on getting your message out there with the help of the mailbox in 2024.

If you decide you or your company want to send mail the old-school way, be sure to check out our 2024 USPS Postal Holiday calendar to not only see when your local Post Office is closed but also when we’re open and mailing.

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-The Letterman

Happy New Year!

Happy New Year to our loyal customers and Happy New Year to those who may be just joining us or thinking about joining us here at LetterStream!

As we reflect back on this past year we can’t help but be so grateful for you, our incredible team and the continued growth of this printing and mailing company that we know and love as LetterStream.

LetterStream started back in 2003 (Woah! How cool) and now as we’re here embracing the new year of 2024, it’s fun to reflect on how far we have come.

A Look Ahead at 2024

We’re also excited about all the plans we have for 2024. We’re in the process of revamping our website and blog and we’re excited to keep implementing new processes that aid in the customer experience. Last year we introduced our new chatbot that enhanced how customers can get answers in real-time, along with new printing and mailing updates that served our customer base. Keep checking back in on our blog to see what new updates we have for you in 2024!

Printing and Mailing Tradeshows and Beyond

This year we plan on attending some tradeshows throughout the nation that pertain to the print industry, mailing industry, printing and mailing industry and the SAAS (Software as a Service) industry, along with shows that focus on HOA’s (Homeowner’s Associations) and law firms. Again, be sure to check back here on the blog to find out which shows we’ll be attending. We’d love to have you come stop our booth and say hi if you’ll be there as well!

We’re Here for You!

We hope this next year is full of abundance both personally and professionally. Remember we’re here for you to send out your First-Class Mail, Certified Mail, postcards, statements and invoices, flat envelope mailings and even FedEx 2Day mailings! Check out our 2024 Postal Holiday Calendar to see when we’re open and mailing even when the USPS (United States Postal Service) is closed! Yes, there are holidays where we can still send out mail!

Wishing you a very Happy New Year!

How to Send Mail on USPS Postal Holidays

Sending mail during the Christmas season can seem a bit hectic. Actually, let’s be honest, the month of December as a whole can be chaotic. Then trying to send out your holiday gifts and mail your Christmas cards and letters on top of it can also be a bit much. On top of that, there’s also the added stress of knowing when the postal holidays are, when the Post Office is closed and when deadlines are to get everything mailed on time for it to get to its destination before Christmas.

So much to think about.

U.S. Postal Holidays 2023 – Christmas and New Year’s Day

We’ll get right to the point on when the USPS is closed during this time of year. The 2023 postal holiday schedule is pretty simple. The Post Office is Closed on Christmas, December 25th and New Year’s Day, January 1st. Many wonder, “Is December 26 a postal holiday?” and it is not. USPS mail runs the day after Christmas each year…at least for now.

Others also wonder “Is Christmas Eve a postal holiday?” It is not, however, what you may not know is that some of the Post Offices do close early on Christmas Eve, December 24th. We recommend calling your local USPS Post Office to see what their hours are. Just something to keep in the back of your mind.

Like the Post Office, we are closed on both Christmas Day and New Year’s Day. However, we are open and mailing on Christmas Eve and New Year’s Eve. We do have limited staff during this time of year and we too deal with USPS backups of mail but our team is working extra hard to always provide fast, perfect mail for our customers.

Our 2023 postal holiday calendar can be found here and the USPS postal holiday schedule 2023 can be found here.

mail truck for the usps postal service in a christmas tree for mailing on postal holidays

Shipping Deadlines for Christmas 2023

The shipping deadlines for Christmas 2023 vary, but here are some general deadlines:

USPS:

  • USPS Ground Advantage — December 16
  • First-Class Mail (including greeting cards) — December 16
  • Priority Mail — December 18
  • Priority Mail Express — December 20

FedEx:

  • FedEx Home Delivery: 1-Day Shipping — December 22
  • 2-Day Shipping — December 21
  • 3-Day Shipping — December 20
  • 4-Day Shipping — December 18
  • 5-Day Shipping – December 15

The USPS gives a more in-depth overview of mailing deadlines, here.

Tips for Getting Mail Out Before the Delay

Christmas tree, Christmas mailbox with a mail truck in front of a merry christmas can

If you’re worried about getting your mail out on time before the Christmas rush, here are some quick tips to avoid any delays with your mail delivery service:

  1. Get your mail out ASAP. Start early if you can
  2. Use Priority or Express Mail services
  3. Double-check addresses
  4. Include return addresses in case there are any issues
  5. Avoid peak shipping days
  6. Send letters, cards and mail online through the LetterStream portal so you never have to set foot in the Post Office
  7. Track your shipments and track your letters

You’re probably not going to be using Certified Mail to send your holiday mail, however, if you use it for other purposes or you just decide to, here is where you can track your USPS Certified Mail on our website.

LetterStream Is Open on Certain Postal Holidays

Ok, now let’s talk a little bit about LetterStream during other postal mail holidays. A fun fact about us is that there are a lot of holidays when the USPS is closed, however, we can still get your mail out for you!

You may be wondering how that is possible. If the Post Office is closed during postal holidays, then how is mail being delivered through LetterStream? Good question!

LetterStream is a printing and mailing company that works with the USPS. Just because the front counters are empty and the doors are closed to the public doesn’t mean that the back-office staff (those behind the scenes of the United States Postal Service aren’t still working hard). Because of that, we can have our dedicated team work on getting your mailings out the door and a driver to pick up the letters that need to be delivered.

Even though the mail may not be delivered on the actual holiday because USPS drivers are off, that doesn’t mean that we can’t get the internal process done beforehand. This allows us to be ahead of the curve for the next day’s mailing schedule. If mail goes out the door during a postal holiday then that means it is ready to be mailed the next day, whereas if we were closed we’d still have to do our internal part the next day. Basically, we’re one step ahead of the Post Office by being open on certain postal holidays.

The USPS accepts and processes our mail on President’s Day (Washington’s birthday), Columbus Day, Veterans’ Day, MLK Day and Juneteenth.

Click here to view our Postal Holidays 2024 Schedule which gives you a complete overview of when the Post Office is closed, when LetterStream is closed and when we are open and mailing even if the Post Office isn’t open.

Happy Holidays and Happy Mailing!

Postal Holidays in 2023 to Keep In Mind

As we embrace the festive spirit, it’s crucial to stay informed about the USPS holiday schedule to ensure your holiday mailings reach their destinations on time. It feels like just yesterday we were talking about the USPS Postal Holidays 2022 and now here we are a year later going over the United States Postal Holidays 2023. Crazy how fast time flies!

Ok, let’s get into it. Here’s a quick rundown of the 2023 USPS Christmas and New Year’s schedule, followed by a sneak peek into the 2024 USPS holiday season.

2023 USPS Christmas and New Year’s Schedule: Plan Your Mailings Accordingly

If you’re wondering what the rest of the 2023 postal holiday schedule looks like for the United States Post Office, look no further!

Both the USPS and LetterStream will observe the following holidays during the rest of the 2023 holiday season.

USPS Postal Holidays 2023

  • Christmas Day – December 25, 2023 (Monday): USPS will be closed and mail delivery will not be taking place.
  • New Year’s Day – January 1, 2024 (Monday): USPS will be closed and mail delivery will not be taking place.

Keep in mind that it’s important to plan your mailings around these dates to avoid any delay. Stay tuned for another blog post where we talk about crucial days to remember during the 2023 holiday season to help avoid any late deliveries.

Oh, and you might also be wondering. “Is December 26 a postal holiday?” or “Is December 31 a postal holiday?”…actually you more specifically might ask, “Is New Year’s Eve a postal holiday?”

Neither one of those is a federal holiday or a U.S. Postal Service holliday and because of that Post Office locations will be open and they are not included in the U.S. Postal Service holiday schedule. To be on the safe side you may want to call and check with your local Post Office to see if they might be closing early on New Year’s Eve but most will be open and doing their normal delivery services which include sending regular mail, also known as First-Class Mail, Certified Mail, Marketing Mail and more.

Looking Ahead to 2024 Postal Holidays: USPS Holiday Schedule & LetterStream’s Holiday Schedule

Part of Christmas tree branch and a Christmas bell located next to a LetterStream lanyard with Certified Mail envelopes and Certified Mail tracking and USPS stamps

As we bid farewell to 2023, (can you believe it is already that time?!), it’s wise to get a glimpse of the upcoming year’s holiday schedule for better long-term planning.

We created a 2024 holiday calendar for you that not only showcases the USPS postal holidays and when the Post Office is closed in 2024 but also which days LetterStream is still open and mailing during that time.

You can find the 2024 USPS holiday schedule here.

Count on LetterStream for Your Holiday Mailings

LetterStream’s committed to providing fast, efficient and perfect mailing services throughout the holiday season and beyond. Our team is here to support you, offering assistance and guidance to make your mailing experience as smooth as possible.

While we have you, we wanted to extend our warmest wishes for a joyous holiday and a prosperous New Year. Thank you for choosing LetterStream as your trusted partner for all of your mailing and printing needs!

The USPS Holiday Season is Here! Let’s Give Thanks!

As we are in the thick of the holiday season with the increase in USPS holiday mail, our hearts are filled with warmth and joy over here at LetterStream. This time of year allows us to reflect on the abundance of blessings that surround us, from the meaningful connections we’ve forged to the challenges we’ve overcome together. As we are navigating our busy season with the increase of USPS holiday mail, we can’t help but reflect on how thankful we are for being able to still produce fast, perfect mail for our customers after all of these years.

In the spirit of gratitude, we invite you to join us in appreciating the moments that make this season so special. Here are a few ways we are truly grateful this holiday season and every day: 

Expressing Thanks for Team Collaborations

LetterStream’s success as a printing and mailing company is a testament to the incredible team that works diligently behind the scenes. This holiday season, we extend our deepest gratitude to each team member who contributes their unique skills and perspectives, fostering an environment of creativity and innovation. Together, we’ve achieved milestones and faced challenges head-on, emerging stronger and more resilient.  

As a team, we just held our Q3 Bonus Party and Thanksgiving Dinner. Our theme this year was, indeed, gratitude. Every quarter we do a bonus party for our staff because we want to let them know how grateful we are for the hard work they do, the mail they help produce and their dedication to not only LetterStream as a company but to our customers that we work with daily. It’s our way to say “thank you” to them each quarter.   

This bonus party felt a little extra special this year. As a company and as individuals we have so much to be grateful for and we not only wanted to showcase that at our dinner but it’s also something we are remembering and practicing for the rest of this quarter (and beyond).   

Appreciating Our Loyal Customers

To our valued customers, we want to express our heartfelt appreciation for the trust you’ve placed in us over the last 20 years. Your unwavering support has been the driving force behind our commitment to excellence.

Our loyalty and commitment has always been about treasuring people. In fact, that is our top core value; “we believe in the tremendous value of people and that all should be treasured.” With that said, we are excited to continue our growth into 2024 while finding new ways to continuously improve our processes to help add value and ease for our customers.

This holiday season, we celebrate the relationships we’ve built and look forward to continuing our journey together in the coming year. 

Reflecting on Community Engagement

Beyond the office walls, our commitment to gratitude extends to the communities we serve. Whether through charitable initiatives or local partnerships, LetterStream is dedicated to making a positive impact.

This year we contributed donations to the different Maui wildfire relief efforts to help individuals and animals affected by the fires. We are also currently participating in the St. Mary’s Food Drive and Toys for Tots program to help those in need.

This holiday season, we encourage everyone to find opportunities to give back to those in need. Not only does it bring joy to those who are less fortunate but it also helps build the collective strength that comes from supporting one another.    

First-class mail on top of Certified Mail envelopes with Christmas decor around it for usps holiday mail

Counting Our Blessings in a Digital World

In a fast-paced, digital age, taking a moment to unplug and appreciate the simple joys can be transformative. Even though we are a SAAS company, we still encourage everyone to embrace the beauty of simplicity through meaningful in-person connections.

Maybe that looks like sitting down with someone for a meal or coffee, bringing in donuts or cookies to team members as a small token of appreciation, writing a handwritten note, or giving a nice card. Maybe it’s as simple as telling someone that you appreciate them or saying “thanks for being such a great help and I’m so thankful we worked on this project together to get the job done.”

Recognizing the power of personal connections in an increasingly virtual landscape is so important to remember.  

All-in-all, let’s come together to celebrate the spirit of gratitude this holiday season! We are so thankful for the relationships we’ve cultivated, the challenges that have shaped us, and the opportunities that lie ahead. As we express our gratitude, may we inspire others to do the same, creating a ripple effect of positivity that extends far beyond the holiday season!

And, just a friendly reminder to check the USPS website or our blog post for the postal holidays schedule so you can plan your USPS holiday mail and printing and mailing needs accordingly.

Remember: There is always something to be GRATEFUL for.   

With so much gratitude and appreciation,   

The LetterStream Team  

New Printing and Mailing Updates

Wow, can you believe we’re officially in Q4 of 2023?! I’m sure you’re like us where each year you think, “Where has the time gone?” but this year feels like it’s going especially fast…wouldn’t you agree? With that being said, we’ve made a lot of new updates to our website, along with printing and mailing updates and processes over the last few months (well years even but that’s a blog post for another day) and we wanted to share some of them with you.

What LetterStream’s Been Up to With Printing and Mailing Services

Let’s get into it, shall we? Let’s fill you in on what the mailing experts have been up to over here at LetterStream over the last few months.

Our production team is always busy serving up fast, perfect mail. Our customer support team is rocking it by giving nothing short of mad customer love. Our IT department just keeps making magic happen. Our marketing department has been revamping and reorganizing our online presence and our accounting team just keeps being awesome at what they do best.

Now, let’s get into the specifics of what we’ve been up to behind the scenes for you, our awesome clients, new and old to LetterStream. Keep in mind, we try to keep our updates subtle, so they don’t disrupt your normal processes when creating jobs to send your letters.

Quick Updates to Help You Send Mail Online Include:

  • Re-named #9 envelope overprint
  •  Added the correct artwork/thumbnail for our flat-sized envelope
  •  Turned on user-created endorsements for our flat-size envelopes
  •  Improved access to our BAA (Business Associates Agreement) for HIPAA clients. We now use DocuSign to get our BAA to you and back in record time.

More In-Depth Updates

Let’s get into a bit more detail for some of the bigger updates we’ve been working on and have finally launched.

New Chatbot on LetterStream

We added a new chatbot to our website. This one we are super excited for and it’s going to help with quick answers to just about any question you may have.

Our new Chatbot is not like the others. It is an extremely fast, highly intelligent AI that can actually get you help faster than if you were talking to a human. Now, of course, our customer support is still available to provide mad customer love to our clients, but the Chatbot will help to answer most questions instantly.

Read all about our new Chatbot here.

FedEx 2Day

We did it, finally! We turned on FedEx 2Day letters for users that have been active for 6 months or more.

Currently, we offer the standard FedEx 2Day letter option. This will get your FedEx envelope delivered by 5 P.M. on the second business day from when it was mailed.

To learn more about the new FedEx 2Day or to see the step-by-step process on how to mail your documents via FedEx through our online portal, click here.

Improved Help Articles

Our customer support team has not only been busy providing customers with the best support possible, but they’ve also been busy improving some Help articles to make it easier to find questions to answers you might be looking for.

We have a plethora of articles that have recently been updated but here are a few to reference below:

Welcome to the Team!

We are beyond excited to announce that we recently added a new member to our customer support team who has been such an incredible asset to us. If you happen to reach out to support and get a reply from her, be sure to say hi! Welcome to the team, Morgan!

Well, that’s the not-so-quick update we have for you in regard to what’s been going on here at LetterStream lately. Keep in mind that we’re currently in the holiday season, so be sure to prepare accordingly for closures coming up. Here is an overview of the 2023 USPS (United States Postal Service) and LetterStream’s Holiday Schedule.

LetterStream’s New Chatbot Help Box

Let’s face it, we all need a little help sometimes. Even the LetterStream team needs help getting fast and convenient answers to customers 24/7/365 to include all days of the year, including holidays where we’re closed. That’s where our new chatbot friend comes in. We’ve implemented a new online help chat tool designed to help us, help you, with finding the most up-to-date answers as well as tips and tricks to make your utilization of our website and mail-building tools even more powerful.

Ever-Present Chatbot Help Center

Floating in the lower right corner of every page of our website is a help icon. When clicked it summons a powerful chatbot tool, that through the use of AI, can quickly return answers to your most pressing questions. Make note that the floating button never goes away, however, it can be scrolled out of the way by using your side scroll button in the event that it covers something you are trying to read. To minimize the dialog window after getting your answer, simply hit the icon once more and all is hidden from view. Not to worry; your prior conversations are kept so you can refer back to them whenever you open the chat tool again.

Not Like Other Chatbots

Our chatbot is not like the others. No, other chats can get kind of annoying. You know what I mean? You ask a question and feel like you are waiting for a highly distracted person to get back to you. I often imagine one person with a circle of computers around them. Each one with a person in chat. The operator spins their rolling chair from one computer to the next answering 10 people at a time and never really understanding what anyone asks. Anyway, our chat tool isn’t like that. It is blazingly fast and provides extremely accurate information.

But, I Need a Human, Not a Chatbot

Not to worry. We have plenty of humans behind-the-scenes ready to give you even more personalized assistance. As some of you already know, our team of humans do super-human things and can answer any question you may have. They can even propose changes and fixes to our always-ready-to-help development staff. To reach a human, simply send an email to support@letterstream.com. But, while our humans don’t spin around in office chairs (well, sometimes they do for fun), keep in mind that they might be on break, in a meeting, on vacation or working on the next cool feature, so for the fastest answers, be sure to ask your questions in the chat tool first.

I Have an Urgent Need

Believe it or not, this is the main reason we introduced the chatbot in the first place. People sometimes run into snags and need a solution right now, not in 20 hours or after someone returns from a meeting. This makes our decision to employ a chatbot all the more relevant. It’s not just you that has an urgent need, many customers do, and we want to help them all.

Disaster Averted Thanks to Chatbot

Using the chatbot to find answers quickly takes the urgency and the drama out of your day. Another major thing that we do is provide you the tools, within your account portal, to stop, pause or cancel a job at any point up until it is time to mail. To take advantage of this process, simply log into your LetterStream account, find the job in question, and click the word EDIT appearing in the Options column. From here you can choose what you need to do, stop and shred, pause, delete, etc. Some options come and go as the job moves through our production process. For more information see our help article “Changing a Job.”

Help Pages Still Present

Which reminds me! We still have all our help pages, videos and content. Simply navigate to the bottom of any page and select HELP from the list of options in the footer. These resources are still very beneficial and is one more method you can use to get all the help you need.