Category: How To

Whenever you have a question regarding your mailings our help pages are just a click away.

LetterStream Uses Same Help Page Software As Pandora

24/7 Service button

Our IT crew is always working on things to make creating and managing mailings as simple and as easy as possible. However, due to the complex nature of mailings, there’s occasionally the need for a little assistance.

If you ever find yourself in a position of needing some help, please don’t hesitate to contact us in whichever way you feel most comfortable. There’s nearly always someone around during business hours who can readily pick up the phone and give you some old-fashioned customer service, and sending us an email is never a bad option either.

Now you have yet another way to get assistance from us. We’ve packaged up the most common questions we get asked into a brand new help system.

Since one of our frequently asked questions is “What does FAQ stand for?”, we simply call our page… “Help“.

The link to the Help page appears in the lower right-hand corner of every page after you have logged in, and is always available in the footer of our website as well.


The new Help page is packed with handy tips and instructions (organized by category), and a powerful search tool is available to help steer you in the right direction. In addition, we’ve included some short, easy-to-follow instructional videos packed with how to’s and product overviews.

LetterStream Help Page
LetterStream Help Page

Our phone number and email are handy on the right side if you can’t find exactly what you need.

Bottom line is, we are here for you. Phone. Email. Videos. Help Page.

New YouTube Videos On Making Mail With LetterStream

LetterStream-YouTube

We’ve published more videos on our YouTube channel to help you better understand some of the powerful features of our mail-making website.

The latest videos include:

  • Pre-Addressed PDF Demo – A quick overview of the mail creation process if you have documents that already contain the recipients’ mailing address on them. You might also refer to them as an already merged document.
  • Document PreFlight Demo – Learn how to use our PreFlight tool, which allows you to see the parts of your document that is visible through our windowed envelope.
  • Windowed Letter Demo – Learn to create a first-class or certified mailing using an address list and a PDF file.

If you are new to LetterStream, I’d recommend watching all of our videos (we try to keep them short and relevant) so you can see how easy it is to send your mail through LetterStream.

Help! I Need To Send A Mailing Out Fast!

LetterStream Flying Letters

Have a mailing that needs to go out FAST!?

Is TODAY fast enough? If so, we can probably help. If you need your letters mailed yesterday, we can almost do that too! 😉

Our process for creating and sending mail is blazing fast. The LetterStream website allows you to create a mass mailing of thousands of pieces in as little as two minutes. Trust us, we’ve timed it!

And once you get the mailing loaded and approved, we launch our team of experts to properly print, process and mail your critical documents.

We take the extra step of delivering your mail to a USPS distribution center to reduce the number of local post offices that your mail needs to travel to, further reducing the time in transit of your letters.

Ready to do it? You simply need a PDF version of your document and a mailing list or collection of addresses (saved as a CSV file).

Your job will move quickly through our production process. If you must have your mailing out the door today, choose to expedite your mailing so we process it first (extra fees apply).

As for the true speed of the LetterStream process, I think it is fair to say we can get most mailing projects out in a day. And if by chance it needed to go out yesterday, well, we will certainly try!

Here are some helpful videos from our YouTube channel to make the process even faster:

Many other job types and options are available, if you have little more time to log in and get creative.

How To Send USPS Certified Mail Online

USPS certified mail letters

Have you ever wondered if you can send certified mail online, without having to go to the post office? Well it is possible; but only a few websites exist that can make it happen.

Generally to send certified letters you would need to take your letter to the post office, fill out certified mail forms, apply a certified mail tracking barcode to your letter, and present the finished product to the postal clerk for them to calculate charges and collect payment.

But with LetterStream.com and OnlineCertifiedMail.com, you can completely eliminate the trip to the post office!

Caution: Some companies claim they can do this too, but they often require you to purchase special software, forms or labels. So before signing up for any services for certified mail online, make sure you determine what extra work or purchases might be required of you.

With LetterStream and OnlineCertifiedMail the process is extremely easy. All you need is your document in electronic form (Word, PDF, etc.) and the address you need to send it to. The entire process of creating and sending a certified letter online takes less than 2 minutes.

In addition to saving the time and hassle of going to the local post office, these two sites allow you to track the status of your certified mail online, showing each of the USPS scans of the certified mail barcode and even the signature of the person who signed for the letter. You don’t even have to enter the 20-digit tracking number; you simply click on the letter you need to track. All mailings are neatly saved and organized online.

LetterStream.com has the added bonus of an online search tool that allows you to search by recipient name or mailing name so you can quickly find the information you need. The LetterStream site is much better for mailing large quantities of certified letters as well, as you can upload entire mailing lists in CSV and Excel formats.

So the next time you bemoan the idea of going to the post office and standing in line to send certified mail, take a moment to review these two sites. You’ll be glad you did!