Category: Privacy and Security

A strong security commitment and mindset must be in place in order to prevent unauthorized access and sharing of information. The threats and bad actors, continuously looking for system weaknesses, come from around the globe seeking to exploit vulnerabilities in order to get their hands on data that doesn’t belong to them. The commitment to harden systems and change processes and procedures is costly to organizations but is also a must. LetterStream is committed to keeping your data secure at each step of our printing and mailing process.

Do You Have A Backup Facility For Your Mailing Operations?

Critical Mail Backup

While most of our customers choose to outsource their entire outbound mail operations to LetterStream, there are some that are unable to reassign staff or who are hesitant to return leased equipment due to financial burdens that might be incurred.

Whatever the reason not to outsource completely, we have a solution in keeping with our mission of being the best mail solutions partner. We have created a hot backup mailing facility program to allow businesses to keep their own mailing operations up and running, and increase their speed and reliability by using LetterStream when more mailing power is needed.

The program is simple to implement and is fairly inexpensive considering you have all the power of LetterStream print and mail operations at your finger tips. This includes a fleet of high speed printers, a mail preparation and inserting department, and barcode tracking of every mailing project. LetterStream is fast and accurate, and our prime location in Scottsdale, AZ protects us from most of the world’s natural disasters and extreme weather. So if your operations are down because of snow or ice or flood or earthquake… chances are we are still fully staffed and fully operational, and can get your mail out the door and on its way.

For our east coast friends, LetterStream being in the MST time zone results in a few extra hours each day to get your critical mail jobs out the door. We can handle a wide variety of business and transactional mail including letters and flats, checks and invoices, and certified and registered mail.

Contact us to learn more about how LetterStream can keep your mailing operations up-and-running, in any situation.

 

Saving Trees and Securing Data

While reviewing our bills today, I noticed our Certificate of Destruction receipt from our shredding service. It now includes a nice little notice of how many trees we’ve saved by our shredding efforts.

shredding receipt
36.4 trees saved!

The receipt shows 36.4 trees saved so far this year. I’m not exactly sure how they calculate it, but I’m guessing it has something to do with the weight and/or volume of paper that we present to them for onsite shredding.

The primary purpose of our shredding efforts is to protect private data from falling into the wrong hands. Shredding helps us comply with HIPAA and PHI rules and keeps our data private.

Our internal policies state that everything we print and even documents that we receive be shredded unless we are mailing them. As an extra precaution, all shredding takes place at our facility with our staff supervising the process.

That’s good for clients…and good for trees too, it seems!

 

To Share or Not To Share? That is the Question

Generally it is best to share, but by sharing your LetterStream login (email) with someone else you are limiting the communication we can have with that person.

We send emails to communicate the status of a job through our production process and if we have questions or quality concerns we may need to send an email to the owner of the account. If you share your login, we may not be able to communicate critical information, possibly leaving the job creator in the dark.

It is easy to set up new accounts and to add new users to a corporate account. So feel free to share this information with others in your company, but please don’t share your login information!

HIPAA Certified

HIPAA

HIPAA Certified. You might know what this is if you are in the medical and/or insurance field. It stands for The Health Insurance Portability and Accountability Act. It is a collection of rules that help govern the privacy of patient data and information.

Even if HIPAA doesn’t affect your organization directly, it does in a round-about way if you use LetterStream… mainly because we train our staff on HIPAA rules and follow them internally within our organization. The policies and procedures that we’ve put in place to protect private health information actually protect all our clients’ jobs.

So if you’re a law firm that sends class action lawsuit material or a pool cleaner who sends monthly statements, your information is guarded by the same tools and resources that we use for hospitals, medical offices and third-party administrators.

At the time of this blog post, 100% of our full-time employees and a portion of our part-time employees have passed HIPAA certification!