customer service | LetterStream Blog

Thankful for the People Behind Every Piece of Mail

Thanksgiving has a way of slowing us down. Even in a world built on speed, automation, and digital-to-physical communication, this day invites us to pause and appreciate the people behind the work — the people who trust us, rely on us, and show up for us.

For a company like LetterStream, where thousands of organizations depend on us to send critical mail online safely and accurately, Thanksgiving means more than a holiday. It’s a reminder of why we do what we do: to serve people — real people — with care, consistency, and gratitude.

So today, instead of talking about technology or systems or production workflows, we want to talk about you — our customers, our partners, and our team.

To Our Customers: You’re the Heart of What We Do

Whether you’ve used LetterStream for years or you just discovered our print and mail service this quarter, we are grateful for the trust you’ve placed in us.

Many of you handle high-stakes communication — legal notices, HOA statements, healthcare letters, financial updates, compliance mail, and everything in between. These aren’t just “mailings.” They’re commitments. They represent promises between you and your residents, your clients, your communities, and your stakeholders.

And each time you choose LetterStream to send mail online on your behalf, you’re trusting us with those commitments. We don’t take that lightly.

This year, we’ve seen businesses across dozens of industries adapt, scale, and find new ways to operate. You’ve navigated changes in cost structures, regulations, delivery expectations, technology, and customer needs — all while staying focused on serving others. We’re thankful to be part of that mission and honored to support it.

Whether you mailed 50 pieces or 50,000 pieces this year, you’ve helped us grow, improve, and innovate. And we’re thankful for the conversations, feedback, and stories you’ve shared about how our platform helps your business run smoother.

You make our work meaningful.

To the Teams Behind the Mailrooms, Desktops, and Dashboards

LetterStream works with incredible professionals — managers, operations leads, paralegals, billing teams, administrators, customer support staff, compliance officers, coordinators, and entire departments who keep communication moving.

You are the ones who:

Upload files at 10 p.m. because a deadline can’t wait
Choose Certified Mail online for accountability
Track delivery statuses for important recipients
Update addresses
Plan mail drops
Keep things running when systems change, when markets shift, or when volumes spike

You’re the unseen heroes in many organizations. The ones who protect timelines, ensure accuracy, and make sure the right information lands in the right hands.

We see the work you do, and today, we’re especially thankful for it.

To Our LetterStream Team: None of This Happens Without You

Technology matters. Systems matter. Automation matters. But people are what make LetterStream, LetterStream.

To our production crew — thank you for handling the physical side of business-critical communication with incredible precision. Every envelope sealed, every tray sorted, every shift covered… those seemingly small actions are what make our operation dependable.

To our customer support and account teams — thank you for being thoughtful, patient, and helpful. We hear from customers all the time about how much they appreciate working with real humans who genuinely care.

To our developers and technology teams — thank you for building dependable tools that allow customers to send mail online with confidence. The dashboards, visibility, and automation you create make life easier for thousands of people every day.

To our leadership, operations, marketing, and everyone who makes this place work — thank you for championing accuracy, consistency, and service. LetterStream exists because you do.

This Year, We Are Especially Grateful for…

Reliability.
Every time a customer uploads a file, selects a mail class, and trusts us to handle it — that’s a privilege. Thank you for giving us the opportunity to serve.

Resilience.
So many of our customers are navigating rising costs, shifting expectations, and changing communication habits. Yet you stay committed to accuracy and professionalism, and we’re honored to support you.

Relationships.
The emails, feedback, and shared ideas — they help us get better. We appreciate every conversation.

Impact.
Whether it’s a compliance notice, a billing statement, a legal communication, a postcard, or a simple reminder, your mailpieces matter more than you know. They help communities function, help organizations stay in rhythm, and help people stay informed.

Thank you for allowing us to play a part in that impact.

A Thanksgiving Message as We Head Toward 2026

As business mail evolves — with shifting costs, hybrid communication, and automation shaping the future — our commitment stays the same: to be the most reliable, secure, and user-friendly print and mail service available.

But more importantly, we remain committed to the people behind the mail.
The people who trust us.
The people who work alongside us.
The people who keep businesses and communities connected.

On this Thanksgiving Day, we want you to know one thing:

We are grateful for you — today and every day.

Enjoy this time with family, friends, and the people who make your world brighter. We’ll be here when you need us again — ready to help you send business-critical mail with confidence, accuracy, and ease.

LetterStream offers bulk printing and mailing services allowing companies to send physical mail online. Whether it’s online Certified Mail, First-Class Mail, FedEx 2Day, or postcards, we give both small businesses and large corporations that time and freedom back to work on tasks that better serve the company. If you’re interested in creating a free account, you can do so, here.

Sealed with M.A.I.L.: Letterstream’s Core Value List For Customer Excellence

M.A.I.L. Isn’t Just What We Send—It’s Who We Are

Ok, ok, ok, we know we spend a lot of time talking about mail—how to send it, track it, and make sure it gets out the door, fast. That’s what we do.

But this blog? This one’s about the core values of who we are.

LetterStream is an online printing and mailing company, sure. But underneath the envelopes, stamps, barcodes, and batches of Certified Mail is a team of real people who care deeply about doing things the right way. It’s our commitment, and our mission to give our customers a superior experience—not just in mailing services, but in the way we work.

And we wanted our core values to reflect that—again, not just what we do, but how we show up for each other and for you.

So, we put it into four simple letters: M.A.I.L. (Mail nerds? Maybe. Proud of it? Absolutely.)

Here’s a quick overview:

M.A.I.L. stands for Mastery, Accountability, Innovation, and Leadership, the pillars that shape how we operate every day. Whether we’re handling HOA mailings, recall notices, legal mail, statements, announcements or just overall need bulk printing and mailing services utilizing First-Class Mail and Certified Mail, these values ensure that we keep pushing the envelope—literally and figuratively.

Ok, let’s break it down even further.

M is for Mastery: Always Delivering Excellence

We’ve been in the mailing industry offering mailing services around the world for a while, 20 years and counting to be exact, and we’ve learned a thing or two. But we’re not about resting on our postage-paid laurels.

Mastery means we’re committed to constant improvement—individually, as a team, and as a service.

Learning—Because the more we know, the better we serve.
Engaging—Bringing energy and enthusiasm to our work.
Growing—Never settling for “good enough” and always being open to knowing more.
Persevering—Mail must go out, rain or shine (or when the Post Office is closed, and yes we are able to do that for some postal holidays!).
Excellence—Every detail matters, from printing and mailing to keeping the production center clean and organized.

A is for Accountability: Owning Every Envelope

When you send mail online—especially important things like legal notices or invoices—you’re trusting someone else to get it right. That’s not something we take lightly.

For us, accountability looks like this:

Commitment—We show up, excited, ready to get the job done.
Communication—Behind the scenes, we like to use the term “over-communicate,” meaning everything we do within our organization is shared thoroughly to prevent any miscommunications from happening.
Integrity—We do what we say, no exceptions.
Quality—Not just good, but great.
Ownership—If there’s a challenge, we take ownership and solve it.

Whether you need to send mail online, send a letter, or track important certified mail, you can count on us to handle your job with precision and care.

I is for Innovation: Rewriting the Playbook on Mailing

Mail might be one of the oldest industries around, but that doesn’t mean we’re stuck in the past. We’re always looking for ways to improve how businesses send physical mail online, like integrating APIs for seamless online Certified Mail solutions with Certified tracking right from inside of your account.

LetterStream is all about bringing modern efficiency to the classic art of sending real mail.

When it comes to innovation, we embrace:

Curiosity—Asking “what if” and “why not?”
Problem-Solving—We’re proactive, not reactive.
Improvement—Streamlining, refining, optimizing—always.
Creativity—Thinking outside the mailbox, because even in mailing, there’s room for fresh ideas.
Transformation—Looking ahead and adapting to new tech, trends, and needs.

No matter how your business handles mailing services, we’re constantly evolving to provide better, faster, and more secure options.

L is for Leadership: Setting the Standard in Print and Mail

Leadership isn’t just about being the biggest or fastest—it’s about setting an example, empowering others, and driving meaningful change. Some companies follow trends—we set them.

From our internal team to the businesses we serve, we believe strong leadership makes the difference between a company that merely exists and one that thrives.

Here’s how LetterStream leads:

Humble—No egos, just results.
Unafraid—We tackle mailing challenges head-on. Complicated job? Bring it on.
Empowering—Helping businesses streamline printing and mailing like pros and encouraging employee growth.
Visionary—Always thinking ahead.
Inspiring—Because great mail deserves great service.

Whether you’re a business looking for bulk printing and mailing services or a legal firm in need of Certified Mail, our leadership ensures that you receive top-tier service.

Why M.A.I.L. Matters to You

We get it—core values are everywhere. But this isn’t about sounding nice. It’s about delivering work that feels right and works exactly how it should.

When you choose LetterStream, you’re not just choosing a printing and mailing company, you’re choosing a group of real people who care deeply about your deadlines, your reputation, and the trust you’re putting in us.

The LetterStream team:

Cares about the job—big or small
Respects your timelines, your data, and your reputation
Builds solutions to make mailing online easier, faster, and smarter
Knows the difference between “sent” and “done right”

Because at the end of the day, we’re not just in the business of sending mail—we’re in the business of making your life easier.

Ready to See the Difference?

If you need to send physical mail online, we’re here to make it ridiculously easy. Whether it’s a single Certified letter, a postcard campaign, or thousands of time-sensitive documents, we’ve got your back.

Ready to see the difference? Create a free account and see what happens when people who really care handle your mail.

Because great mail isn’t just about postage and paper.

It’s about people.

And we’re pretty proud of ours.

LetterStream offers bulk printing and mailing services allowing companies to send physical mail online. Whether it’s online Certified Mail, First-Class Mail, FedEx 2Day, or postcards, we give both small businesses and large corporations that time and freedom back to work on tasks that better serve the company. If you’re interested in creating a free account, you can do so, here.

Welcome Ashlee, our New Customer Service Manager

Ashlee

Hold on, hold on, before you panic at this headline, Mike hasn’t left the LetterStream team. He is now our Director of Customer Experience. We figured that Mike could get a promotion if he could find someone just as awesome in customer service as he is. That said, we didn’t think Mike would ever get a promotion. Enter Ashlee. We aren’t sure how Mike did it, but he actually found someone who can bring help and joy to customers as well as he can. Ashlee has been with us a few months now, so some of you have already experienced her good nature, knowledge of our systems and overwhelming desire to help people out.

Ashlee has some 5-star training from Marriott hotels and resorts and has supported many different clients in an earlier payroll processing career. These experiences are quite helpful to her on the job, but nothing can compare to the enthusiasm that she has to be a part of our team and her tremendous desire to support all of our customers.

Next time you call in, be sure and say “Hello and Welcome” to Ashlee.

Happy New Year!

Welcome 2014! Years seem to feel more like months these days. I’m not sure if that’s because we are having too much fun and making time fly, or if we are just distracted by the opportunities to assist our customers. Either way, a new year is upon us.

We want to say thank you to all our customers, vendors, employees, friends and families who all have been so supportive of the products and services that we offer. We are grateful… Thank You!

In response, and as our New Year’s resolution, we will continue to innovate in the mailing industry in order to deliver hi-tech mailing tools to assist you with your mailings. We will also continue to offer a degree of speed and precision that few in the mailing world can provide, and we will continue to offer stellar customer service, the kind that you can only find by turning back time.

Please continue to communicate with us and give us your feedback so that we can partner with you in helping you accomplish your goals this year as well.

Thank you! …and Happy New Year!

LetterStream Uses Same Help Page Software As Pandora

Our IT crew is always working on things to make creating and managing mailings as simple and as easy as possible. However, due to the complex nature of mailings, there’s occasionally the need for a little assistance.

If you ever find yourself in a position of needing some help, please don’t hesitate to contact us in whichever way you feel most comfortable. There’s nearly always someone around during business hours who can readily pick up the phone and give you some old-fashioned customer service, and sending us an email is never a bad option either.

Now you have yet another way to get assistance from us. We’ve packaged up the most common questions we get asked into a brand new help system.

Since one of our frequently asked questions is “What does FAQ stand for?”, we simply call our page… “Help“.

The link to the Help page appears in the lower right-hand corner of every page after you have logged in, and is always available in the footer of our website as well.

The new Help page is packed with handy tips and instructions (organized by category), and a powerful search tool is available to help steer you in the right direction. In addition, we’ve included some short, easy-to-follow instructional videos packed with how to’s and product overviews.

Our phone number and email are handy on the right side if you can’t find exactly what you need.

Bottom line is, we are here for you. Phone. Email. Videos. Help Page.

Give Stars – Get Starbucks

Starbucks Gift Card While we’d love to take you out for a cup of coffee and get some feedback on how we’re doing, we realize this might get a little impractical.

However, we have devised a way to buy you a cup of coffee for your feedback. It’s not quite the same as a sit down chat, but please know we will value it as much as a face-to-face meeting. Here’s how it works….

1. Go to your favorite business review site (Google+, Insider Pages, or another of your choice).

2. Give us a 5-star rating (if for whatever reason you can’t give us 5-stars, contact us immediately, and we’ll make it right).

3. Add some glowing comments.

4. Send us a message via our Contact page with a link to your review and your mailing address.

5. We will send you a thank you letter and a $5.00 Starbucks gift card*.

If you ever feel like you aren’t getting stellar service from LetterStream, simply call us and ask to talk to the President. He will always take the time to speak with you and work to improve our service.

*Limited to current customers only, one card per customer. Offer ends Sept. 30, 2013.