LetterStream Learns – Internal Training Brand

LetterStream Learns Brand

We had a fun day today.  Well, we probably have fun most days, but today we launched our new internal training brand; LSLearns.  LetterStream always wants to develop, and cultivate an internal culture of learning to go along with our already “fast and perfect mail” mantra and our “mad customer love” vision for customer service.

It is our belief that as employees grow and learn they start to discover their unique talents that can unlock a tremendous amount of capability.  David, our President, is often heard saying that inside everyone is a hidden super power that can manifest itself in the workplace in amazing ways.  LSLearns is an attempt to formalize our belief that people, when awakened in the right way, can do amazing things.

Some skeptics may say, “Ah, this is just an attempt to squeeze more productivity out of people”.  We might respond; “Sure! Sort of.” After all, what’s wrong with more productivity? But “squeeze” probably doesn’t capture the essence of our training efforts, instead we might use the word “foster”. By creating training, learning and growing opportunities we allow our employees to decide how much effort to put into their own career development plan, and hopefully inspire them along the way to be excellent at whatever it is they are doing.

Leader of Leaders and Learner of Learners, Kay Coleman, helped us launch the day, and our new brand, by leading us through some activities to engage our minds in different ways.  Kay has been an active learner, teacher and facilitator for most of her life, was Program Director with iLeadAZ – a program developed to lead school principals to greater success, and now provides consulting services to companies (like ours!).  Thanks Kay, for coming along side us with our passion for learning!

USPS Certified Mail Signature Delay

 
Certified Mail Return Receipt Delays ERR

We are noticing delays in the speed at which the USPS returns electronic signatures for Certified Mail that are requested on their website, www.USPS.com. In a recent test (shown above), it was 48 hours before a signature was provided via email by the Postal Service.

As a quick refresher, if you need to get the signature for a piece of Certified Mail that you sent through the USPS, you typically need to follow these steps: Find your USPS cash register receipt with the tracking number, go to the United States Postal Service website (www.USPS.com), enter the tracking number from your receipt, click the link called “Return Receipt Electronic”, and enter your email address. Keep in mind, just because you see the link called “Return Receipt Electronic”, doesn’t mean your letter was delivered. If you click the link before a signature is available you’ll receive a response from the USPS (in maybe 2 days), but it will just tell you that a signature is not available yet. …That’s a bummer.

When you are dealing with the urgency and legal concerns that necessitate the use of Certified Mail with Return Receipt, you don’t always have time to wait around a few days for a signature the be emailed back to you.  If your attorney calls and says they need the signature, you want to get it right then.

Faster with LetterStream…

Here’s quite possibly a better way, let LetterStream handle your Certified Mail.  If you send your certified letters through our service you can retrieve a signature in a fraction of a second, maybe a half second on a slow day.  That’s assuming that the USPS has delivered the letter and collected a signature, of course.  You don’t have to find your receipt and you don’t have to enter a 20-digit tracking number, you simply click on the button that says “view”, which activates after we receive the signature from the USPS.

Ah, you might say, “but LetterStream has to wait on the USPS too”.  Well, that is partly true, but our automated servers are always communicating with USPS servers and as soon as we find signatures to the letters we print and mail for our clients, we save them to your account on our website. It’s kinda like having someone in your office (that you don’t pay) go out and check everyday for every certified letter that you still need a signature for and then save them on your network in the same folder as the letter that you sent.  In this way, if we do have a signature for your letter, you can get to it immediately.

Getting your Certified Mail signatures at LetterStream…

After you load your Certified Mail letter to our website, we print it, fold it, insert it into our proprietary USPS approved Certified Mail envelope and put it in the mail for you, without you ever needing to leave your home or office.

You can search for the status of your letters very quickly on our website by clicking on the job name (whatever name you want to assign to your mailing to help you identify it later) and the recipient name, or you can simply search by any part of the recipient’s name or address. Unlike sending Certified Mail at the local Post Office, you don’t have to keep a receipt with the tracking number because all of this information is saved neatly into your LetterStream account.

So, if you are ever in a hurry, or simply hate to wait, use LetterStream to get instant access to the status of your Certified Mail signatures and tracking information.

 

(learn more on our help pages)  (learn more on our website)

USPS Stamp Prices Going Down in 2016!

USPS Postage Rates 2016

The biggest news in the mailing business, in maybe forever, or since the forever stamp.  The United States Postal Service (USPS) is LOWERING the price of a first-class stamp.  The price DECREASE goes into effect on April 10, 2016, when your cost for a first class stamp will be reduced to 47 cents each.

The last time the USPS decreased the price of a first-class stamp was in 1919, when the price dropped a single cent from 3 cents each to 2 cents each.  Now, the greatest price decrease in the price of a first class mail stamp since 1885; the USPS is cutting the price of a first-class stamp by a whopping 2 cents!  For more information check out the wikipedia page on the History of United States postage rates.

Why are Stamp Prices Going to 47 Cents?

The federal regulatory body that governs USPS pricing is the Postal Regulatory Commission (PRC)(https://www.prc.gov).  This organization decides whether the Postal Service can raise prices and by how much.  A year ago the USPS was given a special waiver by the PRC to increase prices by more than the maximum amount allowed (according to their rules), so now the PRC is making the USPS roll prices back.

It really makes no sense though, as the post office is still operating at a loss.  Follow this link to read the USPS press release on the topic of lowing prices (https://about.usps.com/news/national-releases/2016/pr16_009.htm).

What Other Postage Prices are Changing in April?

In addition to the decreasing price of a first-class stamp, other stamp prices are going down as well.  In fact, nearly every increase that took effect in 2015 is being reversed.  Seems a bit odd that the Postal Regulatory Commission and the USPS couldn’t work out a meet-in-the-middle solution, but their loss turns out to be mailers’ gain. Here’s a sampling of new postage rates:

  • First-Class Postcards will decrease from $.35 to $.34 each (reversing last year’s increase)
  • Additional ounces for First-Class mail will decrease from $.22 to $.21 (reversing last year’s increase)
  • Certified Mail base fees will decrease from $3.45 to $3.30 (reversing last year’s increase)
  • Certified Mail Return Receipt Green Card fees will decrease from $2.80 to $2.70 (reversing last year’s increase)
  • Certified Mail Electronic Return Receipts will decrease from $1.40 to $1.35 (reversing last year’s increase)
  • International First-Class Letters will go down from $1.20 to $1.15 (reversing last year’s increase)
  • One ounce First-Class flats will decrease from $.98 to $.95, and 2 ounce pieces will fall from $1.20 to $1.15 (reversing last year’s increase)
  • Registered Mail letters will decrease from $12.20 to $11.70 (falling more than last year’s increase by another 25 cents)
  • The price of a First-Class Stamp will fall from $.49 to $.47 (there was no increase in the price of a first-class stamp last year)

We encourage everyone to take advantage of the cheaper postage prices in 2016 and send more mail.  If you need some help with that, give us a call, we are what you call experts.

 

Best Practice – Secret Ballot Envelope

Letterstream Secret Ballot Envelope

Ballot Mailing Best Practices

Improve voter turnout with our new and improved ballot envelope! We have researched and improved our Secret Ballot Envelope in such a way to create a Best Practice solution for secret ballots and your next election. We’ve had a secret ballot envelope for quite some time and have worked with our customers to create a new version that accomplishes nearly every requirement of a secret ballot mailing.

A Secret Ballot Envelope is important to protect the identity of the voter.  It is used in conjunction with a ballot and a #9 return envelope.  The completed ballot is placed in a Secret Ballot Envelope (which is large enough to hold a folded 8.5″ x 11″ sheet of paper, but small enough to fit in a standard size return envelope) and sealed.  Then the Secret Ballot Envelope gets placed in the #9 return envelope and gets mailed back to the management company.  The management company can then open all the #9 envelopes and take the sealed ballot envelopes to the meeting for counting.

For those who need to keep track of which homeowners have returned their ballot or proxy, we have a simple option to add the homeowners mailing address and/or lot number to the return address area of the #9 envelope.  This allows the HOA management companies to see who has voted, while not being able to see how they voted for the election.

There might be a few individuals who say “Ah, nobody cares how other people vote.”.  Well, we might argue that anyone who says something like that has probably not served of a Homeowner Board or talked with their neighbors who don’t vote out of fear that their vote might be held against them. We might also argue that the number of homeowners voting could improve when a secure and trustworthy process is followed.

New Features of our Ballot Envelope:

– Instructions for Homeowner – The envelope more clearly explains to the homeowner/recipient/voter what their role is and how to best use the envelope in order to keep their ballot secret.

– Instructions for Management Company – The envelope contains instructions for the management company, board member or whoever handles the secret ballot so they can process it while protecting the intentions of a secret ballot.

– Save a Page – With good instructions built right into the envelope, you no longer need to try and wordsmith some good directions in your own document.  This might just free up some space in your letter or possibly save an entire sheet of paper.

– Professionally Designed – This new envelope looks far more professional in its design which may lead to better utilization and compliance.

– Best Practices – We’ve attempted to incorporate the appropriate instructions and simplistic design in an effort to create a “Best Practices” solution to proxy and Secret Ballot mailings.

– Same Security Tint – Our Secret Ballot Envelope continues to have security tint on the inside of the envelope to keep prying eyes from trying to see through the envelope.

– Same Great Price – While we believe this envelope is far superior to our earlier version we’ve decided to leave the price the same as its always been.

We believe this is the best way to solicit proxies and votes from your members; its secure, its fast and its easy.  Give it a try for your next election or proxy mailing and let us know how it worked for you.

Delivering Mail, The Old Fashioned Way

Gunflint Mail Run
Delivering Mail – Whatever it takes

LetterStream is delighted to be a sponsor in this years Gunflint Mail Run (www.gunflintmail.com). The Gunflint Mail Run is a sled dog race taking place in Cook County Minnesota this weekend, celebrating the old way of delivering mail and supplies.

As a printing and mailing company, we’re glad for the more modern ways of getting mail from place to place, but it sure is fun to look back at yesteryear and see how things used to be.  Take a moment to check out the Gunflint Mail Run website, they have some beautiful pictures of dog sled teams working through the snow as well as some history of dog sledding in Minnesota.

You can also participate in their fund raising efforts and bid on some $75 LetterStream coupons, which might not be bid up as high as warm winter cabins, crampons and various other cold-weather items. The coupons can be used for USPS First-class mail, postcards, Certified Mail, FedEx overnight letters or any other services that LetterStream offers.

 

Happy Halloween from LetterStream!

Halloween at Letterstream
Halloween at Letterstream

We had our annual Halloween costume contest yesterday and had a lot of fun and with costumes.  If you called in to speak with us about your mailing project yesterday, we apologize for the ghostly noises that you may have heard in the background.

We are always a little surprised when no one dresses up like a mailman, but we had a lot of participation this year.  Here’s hoping your Halloween is both safe and fun!

Must Be Postmarked Today! Warp The Space-Time Continuum.

LetterStream reverses time

Ever get into that position where you need to mail something by a certain date but you aren’t sure how you can make it to the post office in time?

Sometimes you need to get a cancellation letter or an acceptance letter or one of many other letters of a legal nature postmarked by a certain date. Or maybe it’s a bid for an upcoming project. Whatever the case for needing a postmark, and needing it today… there’s a chance we can help.

One of the many neat benefits of knowing a mailing company out west, in Scottsdale Arizona to be exact, is that we can drop your letter at our local post office which is typically still open even after your office closes, especially if you live or work on the East Coast.

This is where the speed of the internet can warp the speed of time. If you live in New York and it is 6 pm, the post offices are already closed, and your letter has no chance to be mailed today. However, if you take 2 minutes to load your letter into the LetterStream.com website, you’ve effectively turned back time by 3 hours (April – October)*, making it 3:10 pm with the post office still open (in Arizona).

We’ll print your letter and get it in the mail before the day is out.

There is some fine print here… if you want to make sure your letter gets mailed the same day, you will need to choose “Rush” on your order, which will increase the price slightly, but we do guarantee same day processing or your money back if you choose that option. Also keep in mind that Arizona doesn’t participate in Daylight Saving Time (DST), so some months there is only a 2 hour difference.

When that letter really really needs to be mailed today, warp the space-time continuum by using LetterStream Rush Services.

So Long Go Daddy – LetterStream moves to the Amazon Cloud

LetterStream turned off dedicated servers at Go Daddy today and moved to the cloud with Amazon Web Services (AWS). We’ve enjoyed our time with Go Daddy over the past dozen years, but it’s time for us to move on to a more powerful and hopefully more reliable network and hosting partner.

As you are probably keenly aware, we like excellence. We thrive on it. We love offering it. We love getting it. It’s just who we are. Because excellence is in our DNA, we need strategic partners who are like minded in their pursuit of perfection.

The most recent Go Daddy outage that impacted us happened just today, June 22, 2015. The prior outage we experienced was June 9th. On both occasions Go Daddy didn’t know our dedicated servers were unavailable. Today, after being left in the dark about the status of their network and being in queue for 30 minutes for a server reset, we felt the need to re-evaluate why only our backup servers were operating in AWS.

godaddy-down-cropped2

In pursuit of uptime perfection we’ve officially decided to move our primary servers to AWS. This move should deliver greater availability as well as scalability, both of which are designed to give you comfort with your choice of LetterStream as your print and mail partner.

Please know that we are around for you. We don’t want to hide behind long chat queues, or multiple tiers of technical support, nor do we want to partner with organizations who are not mindful of how important you are to us. We are optimistic that this migration will allow us to continue to offer the outstanding service that you deserve.

 

New USPS Postage Rates Coming May 31st

It’s official; new postage prices go into effect on May 31st, 2015. On May 4th the Postal Regulatory Commission approved the USPS proposed price change request.

As a recap, the price of a USPS First-Class stamp remains unchanged at $.49. Therefore there is no need to stock up on Forever stamps.

However, most other postal mailing categories will see increases. Below are some of the highlights for First-Class Mail.

  • First-Class Postcards will increase from $.34 to $.35 each
  • Additional ounces for First-Class mail will increase from $.21 to $.22
  • Certified Mail base fees will increase from $3.30 to $3.45
  • Certified Mail Return Receipt Green Card fees will increase from $2.70 to $2.80
  • Certified Mail Electronic Return Receipts will increase from $1.35 to $1.40
  • International First-Class Letters will go up from $1.15 to $1.20
  • One ounce First-Class flats will increase to $.98, and 2 ounce pieces will be $1.20
  • Registered Mail letters will increase from $11.95 to $12.20
  • The price of a First-Class Stamp will remain at $.49

Keep in mind, we are quoting the new USPS postage costs, not LetterStream prices. LetterStream typically increases prices only to the extent that the USPS fees increase, but review your invoice when creating mailings online for exact pricing.

It’s generally difficult to find the new postage rate charts at USPS.com before a postage rate change is implemented, but with a little digging, the rate tables can be found. Follow this link for the new postage rates for 2015. You can download an Excel file in the left sidebar called “Mailing Services Prices excel – Proposed Updated 05/01/15”.

We don’t recommend using the “Calculate a Price” postage rate tool on the USPS website for mailings after May 31 until that date has passed. While the tool technically allows you to enter the future date of a mailing, it doesn’t take into account the new rate increases. (Don’t ask us why.)

If you’d like to see the complete PRC (Postal Regulatory Commission) document, it was published by the Federal Government Publishing Office on May 4, 2015 and can be found here: https://www.gpo.gov/fdsys/pkg/FR-2015-05-04/pdf/2015-10029.pdf