LetterStream Blog

Thankful for the People Behind Every Piece of Mail

Thanksgiving has a way of slowing us down. Even in a world built on speed, automation, and digital-to-physical communication, this day invites us to pause and appreciate the people behind the work — the people who trust us, rely on us, and show up for us.

For a company like LetterStream, where thousands of organizations depend on us to send critical mail online safely and accurately, Thanksgiving means more than a holiday. It’s a reminder of why we do what we do: to serve people — real people — with care, consistency, and gratitude.

So today, instead of talking about technology or systems or production workflows, we want to talk about you — our customers, our partners, and our team.

To Our Customers: You’re the Heart of What We Do

Whether you’ve used LetterStream for years or you just discovered our print and mail service this quarter, we are grateful for the trust you’ve placed in us.

Many of you handle high-stakes communication — legal notices, HOA statements, healthcare letters, financial updates, compliance mail, and everything in between. These aren’t just “mailings.” They’re commitments. They represent promises between you and your residents, your clients, your communities, and your stakeholders.

And each time you choose LetterStream to send mail online on your behalf, you’re trusting us with those commitments. We don’t take that lightly.

This year, we’ve seen businesses across dozens of industries adapt, scale, and find new ways to operate. You’ve navigated changes in cost structures, regulations, delivery expectations, technology, and customer needs — all while staying focused on serving others. We’re thankful to be part of that mission and honored to support it.

Whether you mailed 50 pieces or 50,000 pieces this year, you’ve helped us grow, improve, and innovate. And we’re thankful for the conversations, feedback, and stories you’ve shared about how our platform helps your business run smoother.

You make our work meaningful.

To the Teams Behind the Mailrooms, Desktops, and Dashboards

LetterStream works with incredible professionals — managers, operations leads, paralegals, billing teams, administrators, customer support staff, compliance officers, coordinators, and entire departments who keep communication moving.

You are the ones who:

Upload files at 10 p.m. because a deadline can’t wait
Choose Certified Mail online for accountability
Track delivery statuses for important recipients
Update addresses
Plan mail drops
Keep things running when systems change, when markets shift, or when volumes spike

You’re the unseen heroes in many organizations. The ones who protect timelines, ensure accuracy, and make sure the right information lands in the right hands.

We see the work you do, and today, we’re especially thankful for it.

To Our LetterStream Team: None of This Happens Without You

Technology matters. Systems matter. Automation matters. But people are what make LetterStream, LetterStream.

To our production crew — thank you for handling the physical side of business-critical communication with incredible precision. Every envelope sealed, every tray sorted, every shift covered… those seemingly small actions are what make our operation dependable.

To our customer support and account teams — thank you for being thoughtful, patient, and helpful. We hear from customers all the time about how much they appreciate working with real humans who genuinely care.

To our developers and technology teams — thank you for building dependable tools that allow customers to send mail online with confidence. The dashboards, visibility, and automation you create make life easier for thousands of people every day.

To our leadership, operations, marketing, and everyone who makes this place work — thank you for championing accuracy, consistency, and service. LetterStream exists because you do.

This Year, We Are Especially Grateful for…

Reliability.
Every time a customer uploads a file, selects a mail class, and trusts us to handle it — that’s a privilege. Thank you for giving us the opportunity to serve.

Resilience.
So many of our customers are navigating rising costs, shifting expectations, and changing communication habits. Yet you stay committed to accuracy and professionalism, and we’re honored to support you.

Relationships.
The emails, feedback, and shared ideas — they help us get better. We appreciate every conversation.

Impact.
Whether it’s a compliance notice, a billing statement, a legal communication, a postcard, or a simple reminder, your mailpieces matter more than you know. They help communities function, help organizations stay in rhythm, and help people stay informed.

Thank you for allowing us to play a part in that impact.

A Thanksgiving Message as We Head Toward 2026

As business mail evolves — with shifting costs, hybrid communication, and automation shaping the future — our commitment stays the same: to be the most reliable, secure, and user-friendly print and mail service available.

But more importantly, we remain committed to the people behind the mail.
The people who trust us.
The people who work alongside us.
The people who keep businesses and communities connected.

On this Thanksgiving Day, we want you to know one thing:

We are grateful for you — today and every day.

Enjoy this time with family, friends, and the people who make your world brighter. We’ll be here when you need us again — ready to help you send business-critical mail with confidence, accuracy, and ease.

LetterStream offers bulk printing and mailing services allowing companies to send physical mail online. Whether it’s online Certified Mail, First-Class Mail, FedEx 2Day, or postcards, we give both small businesses and large corporations that time and freedom back to work on tasks that better serve the company. If you’re interested in creating a free account, you can do so, here.

Easily Protect Your Business and Recipients From Mail Fraud and Scams

Mail has always been one of the most trusted ways to communicate — tangible, trackable, and personal. But in today’s environment, where digital and physical threats overlap, even the mail stream isn’t immune to fraud.

Businesses that rely on physical mail for invoices, statements, legal notices, or compliance documents must stay alert to the risks of mail fraud and scams. And with technology making it easier than ever to mimic official correspondence, protecting your business and your recipients requires a mix of vigilance, education, and smart mail management.

For organizations using a print and mail service like LetterStream, it’s not just about sending mail efficiently; it’s about ensuring that what’s sent is genuine, secure, and trusted.

Understanding Mail Fraud in Today’s Environment

Mail fraud has evolved beyond fake sweepstakes and counterfeit checks. Today, scammers use both digital and physical tactics to exploit trust in legitimate mail.

They may send letters that mimic a real company’s logo or wording, asking recipients to verify personal information. Others include QR codes or URLs that lead to phishing sites. In some cases, businesses themselves become victims — when fraudsters use their name, address, or branding to send deceptive mail that damages reputation and erodes customer trust.

For recipients, these scams often look convincing. For senders, even one fraudulent letter can create confusion, lost business, or compliance risk. That’s why organizations handling business-critical mail must implement safeguards at every stage, from data preparation to final delivery.

Common Types of Mail Fraud Targeting Businesses

Mail fraud can take many forms, but a few patterns appear most frequently:

Impersonation and brand misuse: Fraudsters imitate your company or a government agency using stolen logos, names, or templates to trick recipients into sending money or personal data.

Phishing-by-mail (also known as “smishing hybrids”): Scammers send physical letters with QR codes or web links that direct users to fake login pages.

Invoice and payment scams: Some criminals send convincing “replacement invoices” to redirect legitimate payments to fraudulent accounts.

Check theft and mail interception: Criminals target unlocked mailboxes or outgoing business mail to steal checks, documents, or credentials.

Each of these tactics relies on one thing: trust in the mail itself. Protecting that trust means combining secure mailing practices with recipient awareness.

How to Protect Your Business and Recipients

The best defense against mail fraud starts long before a letter leaves your office. Here are practical strategies to strengthen your mailing process and reduce exposure:

1. Secure Your Mailing Workflow

Limit access to sensitive data and production files. If you print in-house, control who can generate or approve official correspondence. If you outsource, choose a print and mail service with established data security protocols, encrypted uploads, and full tracking — like LetterStream’s secure platform.

2. Use Trackable and Verifiable Mail Classes

For critical or high-value communications, consider Certified Mail online or other traceable options. These services provide proof of mailing and delivery, making it harder for fraudulent mail to impersonate official correspondence.

3. Educate Recipients

Add small but effective fraud prevention elements to your mailpieces. For example, include a consistent return address, branded design, and clear contact information so recipients can verify authenticity. Educate your customers or members on what your legitimate mail looks like — and what it never includes (like requests for personal data or payments via third-party links).

4. Monitor for Unauthorized Use of Your Brand

Regularly check for fake mailings or lookalike campaigns using your organization’s name. Partner with your postal or compliance teams to report potential mail fraud to the USPS Inspection Service or the FTC.

5. Keep Your Data Clean and Your Process Documented

Fraudsters often exploit outdated mailing lists or unsecured workflows. By maintaining accurate recipient data and documenting your print-and-mail process, you reduce the chances of misdirected mail or data leaks that could be abused.

How LetterStream Supports Secure, Trusted Mail

At LetterStream, security and integrity are built into every mailing process. Our platform allows businesses to upload PDF documents securely, select mail classes, and track delivery with Certified Mail and FedEx 2Day from production to receipt. Each file is processed within a controlled, encrypted environment — minimizing handling, reducing the risk of interception, and ensuring confidentiality for both sender and recipient.

We also help organizations maintain consistency and professionalism in their printed materials — a key factor in building trust and deterring fraud. Whether you’re sending Certified Mail, First-Class Mail, or large-scale campaigns, your recipients will recognize your mail as legitimate, accurate, and on-brand.

Keep Your Mail Protected

Mail fraud may be evolving, but the solution is still rooted in diligence, design, and trusted delivery.

By tightening your processes, using secure services, and partnering with a reliable print and mail provider, you can protect both your organization and your recipients from scams.

Because in the end, trust is what keeps business mail powerful — and it’s worth protecting.

To learn more about LetterStream, click here.

Artificial Intelligence in the Mail Industry

Artificial intelligence is transforming nearly every industry, and yes, that includes mail.

From faster sorting to smarter targeting, AI is helping organizations modernize one of the oldest and most trusted communication systems in the world. For businesses using a print and mail service like LetterStream, this evolution brings new ways to save time, cut costs, and improve accuracy — all while preserving the personal touch that makes mail so powerful.

The Quiet AI Revolution in Mail

The digital revolution didn’t make mail irrelevant — it made it smarter.

Today, AI is built into nearly every step of the mail journey. Sorting systems can now “see” and interpret addresses with the help of machine learning, automatically correcting errors that used to slow things down. Predictive tools forecast delivery timelines, helping postal operations plan routes, balance workloads, and adapt to spikes in demand.

In the business world, AI personalizes direct mail just as it does digital campaigns. Instead of sending identical letters to everyone on a list, companies can analyze patterns, segment audiences, and create versions that speak directly to each recipient. The result is higher engagement and greater efficiency — powered by technology but driven by strategy.

Even print production is getting an upgrade. AI now helps schedule jobs, spot formatting errors before printing, and coordinate multi-location production. For a company sending thousands of letters through LetterStream, that means fewer errors, faster output, and more consistent results across every batch.

Smarter Mail, Not Less Mail

AI’s greatest impact on mail isn’t about replacing people — it’s about enhancing the way they work.

Across the mailing industry, artificial intelligence is streamlining the workflows that used to take hours of manual coordination. Sorting systems are learning to read handwriting and damaged barcodes. Predictive models help postal networks prepare for surges and adjust delivery routes based on real-time conditions.

For businesses, AI is transforming the larger ecosystem that supports mail — from faster delivery predictions to smarter logistics and data insights. These improvements ripple through the supply chain, creating more reliable delivery windows and helping organizations plan communications with confidence.

And while AI powers much of this progress, it’s not working in isolation. The most successful mailing strategies combine intelligent tools with human expertise — teams that understand timing, message, and audience. That’s where services like LetterStream come in: pairing automation with people who know mail inside and out.

What AI Still Can’t Replace

For all its intelligence, AI can’t replicate what makes real mail matter.

A printed letter or Certified envelope carries more than ink and paper — it carries proof, presence, and intent. When a company sends something through the mail, it’s not just transmitting information; it’s delivering accountability. That physical piece becomes evidence of communication — something that can be received, signed for, archived, and trusted.

AI can help with scheduling, tracking, and reporting, but it can’t replace the assurance that comes with a stamped and sealed document in someone’s hands. It doesn’t feel the weight of compliance deadlines or the responsibility tied to a financial disclosure, a medical notice, or a legal notification.

Real mail still plays a unique role in business because it leaves a paper trail — literally. It builds trust where email can’t, confirms delivery where digital can fail, and demonstrates diligence where automation stops.

At LetterStream, we believe AI can make mailing faster and smarter — but the credibility, authenticity, and permanence of real mail will always be human at its core.

Finding the Right Balance with LetterStream

At LetterStream, we’ve built automation into every stage of our print and mail service so our clients can spend less time on logistics and more time on strategy.

But while technology runs in the background, people stay in control. Your team decides what to send, when to send it, and how to tailor it for maximum impact. Our team is behind the scenes, making sure everything runs smoothly. That’s the balance that defines the future of mail — efficiency through automation, guided by human insight.

AI and Mail

Artificial intelligence is changing how mail is made, moved, and measured. It’s improving accuracy, speed, and scalability — but it can’t replace authenticity, creativity, or human judgment.

By pairing LetterStream’s automated print and mail platform with your team’s expertise, you get the best of both worlds: technology that makes mail faster and more reliable, and people who make it meaningful.

To learn more about LetterStream, click here.

What Happens to Undeliverable Mail (and the Strange Journeys It Takes)

Ever wondered what really happens to lost mail? The journey from a simple delivery error to the USPS Mail Recovery Center reveals a fascinating world most senders never see.

Every time you send a letter, whether you drop it in a blue mailbox, hand it to a courier, or upload it through a print and mail service like LetterStream, you expect it to reach its destination. Most mail does. But sometimes, even the best-prepared envelopes go missing.

Maybe the address was typed wrong. Maybe the recipient moved. Maybe the mailpiece had no return address at all. When that happens, your letter embarks on an unexpected journey — one that can pass through multiple facilities, sorting systems, and sometimes even a mysterious place called the Mail Recovery Center in Atlanta, Georgia.

For businesses that rely on printing and mailing automation, understanding this “dead mail” process isn’t just interesting, it’s essential for improving delivery, saving money, and protecting your reputation.

Why Mail Becomes Undeliverable

The U.S. Postal Service (USPS) handles more than 120 billion pieces of mail every year, and while its accuracy rate is extraordinarily high, millions of items still end up in the category known as Undeliverable as Addressed (UAA).

According to the USPS Office of Inspector General, UAA mail costs the postal system — and businesses — billions of dollars each year. The main causes are simple:

Incorrect or incomplete addresses. Missing apartment numbers, wrong ZIP Codes, or poor handwriting are the biggest culprits.
Recipients who moved. If a Change of Address (COA) form wasn’t filed or has expired, forwarding fails.
No return address. Without one, USPS can’t send it back.
Delivery barriers. Vacant buildings, inaccessible mailboxes, or refused deliveries also trigger a UAA label.

For a business, undeliverable mail isn’t just lost, it’s expensive. Once you factor in printing, postage, and labor, each failed piece can cost more than $3 in wasted resources. And that adds up fast.

The Journey of Undeliverable Mail

So where does all that lost mail go? Here’s how USPS handles undeliverable items — step by step.

1. The Failed Delivery Attempt

A carrier tries to deliver the piece. If it can’t be delivered or forwarded, it’s flagged as “Undeliverable as Addressed” and rerouted to the local post office for further handling.

2. Return to Sender (If Possible)

If the item includes a valid return address, USPS usually returns it at no additional charge (for First-Class Mail and some other classes).

3. Forwarding to a New Address

If a forwarding order exists, the item may be redirected — though only for specific mail classes and limited time periods.

4. Transfer to the Mail Recovery Center (MRC)

If the mail can’t be delivered or returned, it’s sent to the Mail Recovery Center (MRC) in Atlanta — the facility formerly known as the “dead letter office.”

5. Review and Resolution

At the MRC, trained postal employees may carefully open undeliverable mail under federal privacy guidelines to look for identifying details such as names, account numbers, or sender addresses.

Mail with no value is recycled or destroyed.
Items with potential value are held for 30–60 days, then returned or auctioned through USPS’s public resale partner, GovDeals.

In other words, “lost mail” doesn’t vanish — it simply takes a long and circuitous route to its final resting place.

The Hidden Cost of Lost Mail

For consumers, undeliverable mail might mean a missing package or birthday card. For businesses, it’s a measurable cost and a reputational risk.

Every undelivered notice, invoice, or compliance letter represents wasted money and missed communication. For organizations in healthcare, finance, and property management, that can also mean compliance exposure — especially when delivery is legally required.

LetterStream’s print and mail service helps prevent those losses by automating the address verification process before mail ever leaves the building. The platform checks formatting, validates addresses through the USPS database, and ensures all mail includes proper return information — dramatically reducing the chance of UAA outcomes.

The Odd Realities of Undeliverable Mail

The world of “lost mail” has its quirks:

The postal term for returned mail is “nixie”, a label that dates back to the 1800s when clerks manually marked mail as undeliverable.
The Mail Recovery Center processes millions of undeliverable items every year, including forgotten valuables, photographs, and letters that never reached their destination.
In rare cases, mailpieces have been found abandoned or misrouted — reminders that even a system as robust as USPS has limits.

These oddities highlight the importance of precision. Even small data errors — a missing suite number, a mistyped street name — can send a letter hundreds of miles off course.

How Businesses Can Prevent Undeliverable Mail

The good news? Undeliverable mail is largely preventable. A few best practices can make all the difference.

1. Maintain Address Hygiene

Regularly validate your mailing lists using USPS National Change of Address (NCOA) data and formatting standards. LetterStream’s automation checks addresses in real time before printing if you opt in for this service.

2. Always Include a Return Address

It sounds basic, but it’s critical. Without one, undeliverable mail has no path back to you and is immediately routed to the MRC.

3. Select the Right Mail Class

Different USPS classes have different forwarding and return rules. LetterStream helps you choose between First-Class, Certified, or Marketing Mail based on your delivery goals.

4. Track and Learn from Returned Mail

Returned mail includes valuable information — “Moved, Left No Address,” “Insufficient Address,” etc. Use those USPS endorsements to update your databases.

5. Automate Everything You Can

LetterStream’s send mail online platform integrates address validation, print automation, and delivery tracking — helping you eliminate human error and reduce undeliverable volume.

The Bottom Line

Undeliverable mail isn’t just a postal curiosity — it’s a reminder that even small data errors can create big costs.

For businesses, the solution lies in automation, accuracy, and insight. By partnering with a print and mail service like LetterStream, you can dramatically reduce the risk of UAA mail, improve communication reliability, and keep your brand reputation intact.

Because in business, mail that doesn’t arrive isn’t just lost — it’s a missed opportunity.

To learn more about LetterStream, click here.

References

U.S. Postal Service (USPS) – Mail Recovery Center Overview & FAQ
https://about.usps.com/newsroom/national-releases/2013/pr13_058.htm
U.S. Postal Service Office of Inspector General (OIG) – Strategies to Reduce Undeliverable as Addressed Mail (RARC-WP-18-011)
https://www.uspsoig.gov/document/strategies-reduce-undeliverable-addressed-mail
Reader’s Digest – What Happens to Lost Mail? Inside the Mail Recovery Center
https://www.rd.com/article/usps-lost-mail
National Public Radio (NPR) – Inside the Postal Service’s Dead Letter Office
https://www.npr.org/templates/story/story.php?storyId=12147844
Smithsonian National Postal Museum – Nixie Clerks and Undeliverable Mail
https://postalmuseum.si.edu
USPS PostalPro – Address Quality Solutions and NCOA Data https://postalpro.usps.com/address-quality

The History of the Post Office

In a world where mail can be sent with a click, it’s easy to forget that the story of the United States Postal Service began nearly 400 years ago — inside a Boston tavern.

Before there were mail trucks, sorting centers, or tracking dashboards, there was a tavern in Boston — and a man named Richard Fairbanks. In 1639, Fairbanks’ Tavern became the first official drop-off and collection point for mail in the American colonies. For a small fee, he would receive letters from ships and forward them to their destinations.

That simple act of connection, moving messages between people and places, laid the foundation for what would become one of the most important networks in the world: the United States Postal Service (USPS). And today, companies like LetterStream continue that legacy in a modern way, using digital tools and print and mail automation to connect businesses and customers across the country.

The Colonial Roots of America’s Postal System

By 1672, an organized mail route existed between New York City and Boston. But communication across the colonies was slow and unreliable until 1775, when the Second Continental Congress created an official postal system and appointed Benjamin Franklin as the first Postmaster General.

Franklin’s innovations — standardized routes, regular schedules, and fair pricing — made mail a national priority. When the U.S. Constitution was adopted in 1787, Article I, Section 8, Clause 7 gave Congress the authority “to establish Post Offices and post Roads.” That single clause transformed communication into an infrastructure priority for a young nation.

The early postal network became the circulatory system of America, connecting cities, frontier towns, and government offices through handwritten letters carried by horseback and stagecoach.

Nation-Building: The Postal Service Act of 1792

In 1792, Congress passed the Postal Service Act, officially creating the U.S. Post Office Department. At the time, there were only 76 Post Offices and roughly 2,400 miles of post roads. Within two decades, that number exploded — more than 50,000 miles of routes carried letters to every corner of the growing country.

The early mission was simple: make mail accessible and affordable to everyone. That promise of universal service still defines the postal system — and it’s the same principle guiding modern printing and mailing partners like LetterStream, which helps organizations reach recipients anywhere through a fully online process.

The 1800s: Innovation, Expansion, and Reform

As the United States grew, so did its appetite for communication. In 1845, Congress reduced postage rates, making mail cheaper for ordinary citizens. Within a few years, letter volume doubled.

In remote areas, “Star Routes” — private contractors hired by the Post Office Department — carried mail to towns that government routes couldn’t reach. While the system faced corruption scandals in the 1870s, it also paved the way for nationwide access and efficiency reforms.

Then in 1872, the Post Office Department became a cabinet-level agency. It wasn’t just a service — it was a pillar of American infrastructure, helping to unify a rapidly industrializing nation.

The 20th Century: Airplanes, ZIP Codes, and Modernization

The 1900s brought extraordinary change. Rural Free Delivery (RFD) gave isolated communities daily access to mail. In 1925, the Air Mail Act opened the skies to private companies, laying the groundwork for the commercial aviation industry.

World War II introduced “V-Mail” — microfilmed letters that could be transported quickly and reprinted overseas — a precursor to today’s digital document transmission. By 1963, the invention of ZIP Codes modernized delivery, speeding up sorting and routing nationwide.

Each leap reflected a pattern: when technology changed, the postal system evolved with it. The same principle drives today’s innovations in mail automation, where companies like LetterStream integrate online ordering, real-time tracking, and cloud-based production to make business mail smarter and faster.

The Postal Reorganization Act and the Birth of USPS

By the late 1960s, the old Post Office Department was under pressure. Worker strikes and budget shortfalls demanded reform. The Postal Reorganization Act of 1970 transformed the system into the United States Postal Service — an independent agency designed to run with both business discipline and public service values.

When the USPS began operations in 1971, it set a model for reliability, accountability, and nationwide coverage that continues to shape how mail moves today. Modern send mail online platforms like LetterStream extend that same reliability into the digital age, merging the convenience of automation with the trust of physical delivery.

The Mailroom Revolution: From Post Roads to Print-and-Mail Online

The postal network that began with Franklin’s routes has now evolved into digital ecosystems. In 2025, businesses send and track letters not from behind mailroom counters but from online dashboards.

Mail automation platforms can print, insert, seal, and deliver letters with a few clicks — no stamps, no queues, no manual sorting.

Through LetterStream’s print and mail service, companies can upload files, choose mail classes such as Certified Mail online or First-Class Mail, and click send, without doing anything else.

It’s the same mission that began nearly 250 years ago — connecting people reliably — now powered by digital intelligence.

Looking Ahead: Legacy Meets Innovation

The story of America’s postal system isn’t just about history; it’s about evolution. From tavern counters to mail trucks to automated dashboards, the same commitment runs through it all: ensuring information moves securely, efficiently, and accessibly.

LetterStream continues that legacy by combining the reliability of USPS infrastructure with the precision of modern technology. When you print and mail online through LetterStream, you’re not just sending a letter — you’re taking part in a centuries-old promise of connection and trust.

To learn more about LetterStream, click here.

References

Smithsonian National Postal Museum – The Colonial Posts
https://postalmuseum.si.edu
Encyclopedia Britannica – Postal System of the United States
https://www.britannica.com/topic/postal-system/United-States
U.S. Postal Service (USPS) – Postal History and Historical Facts
https://about.usps.com/who-we-are/postal-history/welcome.htm
National Archives Foundation – The U.S. Constitution: Postal Clause (Article I, Section 8, Clause 7)
https://www.archives.gov
National Archives Blog – The Unwritten Record – The Postal Service Act of 1792 and Early American Communication
https://unwritten-record.blogs.archives.gov
U.S. Postal Service – A Short History of the United States Postal Service
https://about.usps.com/publications/pub100.pdf

How to Notify Customers of a HIPAA Breach

If your company has a HIPAA Breach, you might be wondering, is it best to notify your clients through Certified Mail or First-Class Mail? The answer is Certified Mail, but there’s more to it.

When a HIPAA breach happens, every moment matters. The U.S. Department of Health and Human Services (HHS) requires covered entities and business associates to notify affected individuals “without unreasonable delay” — and no later than 60 days after discovery. But as every healthcare administrator knows, compliance isn’t just about timing; it’s also about how you send those notices.

So when protected health information (PHI) is exposed and you need to send hundreds or even thousands of notifications, one big question arises: should you send them via Certified Mail or First-Class Mail? The answer depends on your organization’s need for proof, accountability, and documentation — and how you use automation to streamline the process.

Understanding HIPAA Breach Notification Requirements

Under HIPAA’s Breach Notification Rule, affected individuals must receive written notice explaining what happened, what data was compromised, and how they can protect themselves.

But HIPAA doesn’t specify much about how those notices should be mailed — only that they must be sent by “First-Class Mail to the individual’s last known address,” unless the person has opted for electronic delivery.

That flexibility leaves compliance teams with an important decision: stick with First-Class Mail, which meets the regulatory requirement, or opt for Certified Mail, which provides proof that each letter was sent and reached its destination.

When First-Class Mail Makes Sense

First-Class Mail is the USPS standard for correspondence, statements, and compliance letters. It’s fast, cost-effective, and reliable — typically arriving within two to five business days (sometimes longer).

For smaller breaches (fewer than 500 individuals) or notifications where a simple record of mailing is enough, First-Class Mail is often the right choice. It checks the regulatory box and keeps costs manageable.

Best for:

Small breaches or routine notifications
Instances where proof of mailing (not proof of receipt) is sufficient
Projects that prioritize speed and cost efficiency

With LetterStream’s print and mail service, healthcare organizations can send thousands of First-Class letters securely, accurately, and quickly — all while keeping PHI protected within a HIPAA-compliant environment.

When Certified Mail Is the Smarter Choice

Certified Mail adds an extra layer of protection and documentation. Each piece is assigned a unique tracking number, providing confirmation when it’s delivered (or when a delivery attempt is made). You can even request an Electronic Return Receipt for signed proof of receipt.

For large-scale breaches or when legal exposure is high, Certified Mail is often worth the additional investment. It gives compliance teams something priceless: a verifiable trail showing each person was notified.

Best for:

Breaches involving hundreds or thousands of individuals
Situations where proof of receipt is critical
Times when regulators or legal counsel require detailed documentation

LetterStream’s Certified Mail online service removes all the manual work associated with green cards, Post Office lines, and physical filing. Each letter is tracked automatically, and your dashboard stores digital proof of mailing, delivery, and an Electronic Return Receipt if you requested it— ready for audits or compliance reviews.

Compliance Is About Proof, Not Just Postage

The real difference between Certified and First-Class Mail comes down to documentation. First-Class Mail means you know you sent the letter. Certified Mail confirms that you sent it and it was delivered.

In a compliance audit, that distinction can make or break your case. Regulators will expect evidence that every affected individual was notified — and if you can’t produce it quickly, it can lead to costly fines or extended investigations.

When in Doubt, Choose Certified Mail

In healthcare compliance or any industry where HIPAA is a factor, uncertainty costs far more than postage. If there’s even a small question about whether a patient received their breach notification, the safest path is Certified Mail.

That’s why many compliance officers and legal teams recommend using Certified Mail online for all breach notifications involving PHI. It’s not just about checking the HIPAA box; it’s about showing diligence, transparency, and commitment to patient trust.

The Takeaway

First-Class Mail fulfills the basic HIPAA mailing requirement. Certified Mail fulfills the need for proof and accountability. Both serve a purpose, but when the stakes are high, Certified Mail online gives you the security and evidence you need to satisfy regulators and protect your organization.

With LetterStream’s print and mail service, you can automate breach notifications, eliminate manual work, and prove compliance with confidence. Whether you’re sending 10 letters or 10,000, you’ll know your mail is documented, traceable, and secure.

To learn more about LetterStream, click here.

References

U.S. Department of Health & Human Services (HHS) – Breach Notification Rule (45 CFR §§ 164.400–414)
https://www.hhs.gov/hipaa/for-professionals/breach-notification/index.html
U.S. Department of Health & Human Services (HHS) – Summary of the HIPAA Privacy Rule
https://www.hhs.gov/hipaa/for-professionals/privacy/laws-regulations/index.html
U.S. Postal Service (USPS) – Certified Mail Overview & FAQ
https://www.usps.com/ship/certified-mail.htm
U.S. Postal Service (USPS) – First-Class Mail Service Standards
https://www.usps.com/ship/first-class-mail.htm
Federal Register – Breach Notification for Unsecured Protected Health Information; Interim Final Rule
https://www.federalregister.gov/documents/2009/08/24/E9-20169/breach-notification-for-unsecured-protected-health-information

Easily Stay Ahead of USPS Delays During the Holiday Season

The holiday season isn’t just busy for shoppers — it’s crunch time for the mailroom. Every delay, missed deadline, or late delivery can impact customer satisfaction when it matters most.

When the holidays arrive, the mailroom transforms overnight. What’s usually a steady rhythm of outgoing letters, statements, and documents suddenly turns into a whirlwind of holiday cards, notices, and year-end communications. For companies that depend on timely mail, this seasonal surge can make the difference between satisfied clients and missed deadlines.

For businesses using a print and mail service like LetterStream, the holidays don’t have to mean chaos. Understanding USPS patterns, preparing early, and relying on automated printing and mailing tools can help you navigate the busiest postal season with ease.

Why the Holiday Mail Rush Happens

Every December, the United States Postal Service (USPS) experiences its peak season. Billions of pieces of mail move through sorting facilities in just a few short weeks. While USPS scales up to meet demand, the volume is staggering — and even small hiccups can ripple across the system.

Mail centers become congested, trucks fill to capacity, and planes get grounded by weather delays. Even First-Class and Priority Mail can take longer than expected to arrive. Add in limited operating days around major holidays, and it’s easy to see why December delivery times can be unpredictable.

USPS has long advised both businesses and consumers to send mail early. In fact, it regularly updates its Holiday Shipping Deadlines page each year to remind mailers that the week before Christmas is the busiest of all. For organizations sending compliance documents, invoices, or legal mail, waiting until mid-December is often too late.

What the USPS Wants You to Know

Each year, USPS publishes guidance to help mailers plan ahead. For example, the agency’s holiday cutoff dates indicate when items should be dropped off or entered into the mail stream to reach their destination by December 25.

Those who use a print and mail service like LetterStream gain a big advantage here — they can schedule mailings ahead of time and automatically hit those deadlines without the stress of manual preparation. The bottom line: the earlier you send, the more predictable your results.

How Businesses Can Stay Ahead of the Holiday Surge

If you treat December like any other mailing month, you’ll likely run into delays. But with the right systems and timing, you can avoid the holiday overwhelm and delays altogether. Here’s how companies using LetterStream stay ahead.

1. Start Early and Build in Buffer Time

Success during the holidays starts with planning. Businesses that map out their holiday and year-end communications in advance save themselves from last-minute stress. Schedule your statements, compliance letters, and notices to go out before the USPS cutoff dates, not after.

With LetterStream’s SaaS platform, you can easily send mail online by uploading your files, choosing your mail type (First-Class, Certified, or FedEx 2Day), and scheduling your mailings for production ahead of time. Once it’s in our system, you can trust it’ll move when it needs to, no Post Office lines or last-minute runs required.

2. Match Your Mail Class to Your Message

During the holidays, every day counts. Certified Mail online or FedEx 2Day may be worth the extra investment when timing and accountability matter. LetterStream’s dashboard allows you to select the appropriate mail class and track delivery progress. You’ll always know when your documents are delivered.

3. Set Expectations and Communicate Early

Even the best-planned mailing strategy can be disrupted by weather or unexpected volume surges. That’s why proactive communication is key. Let recipients know when to expect their mail, and alert them early if USPS service updates suggest possible delays.

By keeping your audience informed, you reduce inbound calls and maintain trust — even if a few envelopes take a little longer to arrive.

4. Monitor USPS Alerts and Prepare Contingencies

The USPS regularly updates its Service Alerts page with weather advisories and regional disruptions. Checking those updates can help you stay informed about potential issues that could affect delivery times.

LetterStream clients also have the benefit of tracking their outgoing mail in real time (with Certified Mail and FedEx 2Day), helping them decide when to follow up digitally or resend critical documents via a faster class if needed (this applies to Certified Mail only). Automation gives your team the flexibility to adapt when things don’t go according to plan.

What the Great Mail Rush Teaches Businesses

The holiday rush reminds us that mail is still a vital part of doing business. Whether you’re sending compliance mail, invoices, or customer notices, physical mail continues to be a trusted, tangible form of communication.

But during peak seasons, manual processes can become your biggest bottleneck. Printing, folding, and stuffing envelopes by hand — especially at scale — can easily create backlogs. That’s why companies that rely on automated printing and mailing systems perform better under pressure.

LetterStream eliminates the manual work by handling the printing, sorting, sealing, and mailing for you. You simply upload your files and let automation do the rest. That means fewer headaches, fewer missed deadlines, and a lot less stress for your team.

Your Mailing Prepared

The “Great Mail Rush” doesn’t have to bring chaos to your business. When you plan early, automate your printing and mailing, and stay informed about USPS updates, you’ll find that even the busiest season can run smoothly.

Because when it comes to business mail, time matters — but preparation matters more.

To learn more about LetterStream, click here.

The Life of a LetterStream Letter and Why It’s So Easy

Ever wondered what happens after you hit upload? Here’s how LetterStream turns your digital file into real mail, sent quickly and securely.

I still remember the first time a customer asked me, “So what actually happens after I click upload?” It was a fair question and one that gave me the chance to pull back the curtain.

From the outside, it feels like magic: you upload a PDF, and a few days later (sometimes longer, given that it’s the USPS, after all), your letter arrives in someone’s mailbox. But, behind the scenes, there’s a carefully refined process that makes it happen smoothly, securely, and on time.

Let me take you on a quick journey of a letter’s life at LetterStream.

Step 1: The Upload

It all starts when you upload your PDF file to the LetterStream SaaS platform.

Once your file is in, our system immediately begins processing. Think of it like dropping your letter into a digital mailbox—but smarter, because it’s double-checked before it leaves.

Step 2: Preparing the Letter

Next, your file is transformed into a physical letter.

High-quality printing: Your document is printed on professional-grade equipment.
Inserting & addressing: Envelopes are automatically filled, sealed, and labeled.
Postage: Automatically applied.
Batch handling: Whether it’s one letter or ten thousand, automation keeps the process efficient and accurate.

This is where the heavy lifting happens, and it’s designed to reduce the human errors that often plague manual mailrooms.

Step 3: The Tracking

For many businesses—especially law firms, HOAs, and healthcare providers—proof of mailing and delivery is critical. That’s why tracking is built into the process.

Certified Mail: Tracking numbers are generated and stored digitally.
FedEx 2Day: Labels are created instantly for guaranteed delivery.
Dashboards: Customers can log in anytime to see the status of their letter.

This is where we make sure no letter becomes a mystery—every piece has a digital breadcrumb trail.

Step 4: Handoff to USPS or FedEx

Every day, the mail is picked up by USPS and FedEx. By the time it leaves the facility, it’s already prepared, tracked (if it applies), and ready for their delivery systems.

USPS Certified Mail: Scanned and tracked through their network, feeding updates back to your dashboard.
FedEx 2Day: Delivered with guaranteed timing and priority handling.
First-Class Mail: Entered into the regular delivery stream, typically reaching recipients within a few days.

From here, the letter is on its way.

Step 5: Arrival in the Mailbox

Finally, your letter arrives in the recipient’s mailbox. If it’s Certified, you’ll have proof of delivery (digital instead of green cards piling up). If it’s FedEx, you’ll see delivery confirmation. If it’s First-Class, you’ll know it’s already moved through the system within days.

From your perspective, it feels like magic. From ours, it’s the result of 22 years of refining the process so your mail gets where it needs to go—quickly, securely, and reliably.

Why This Matters

Most businesses don’t care about the machinery or logistics—they care about results:

No missed deadlines.
No lost proof of delivery.
No wasted staff hours on envelopes or Post Office runs.

That’s the life of a letter at LetterStream. From upload to mailbox, every step is designed to give you peace of mind.

Send Mail with LetterStream

The next time you upload a PDF to LetterStream, you’ll know what happens between your click and your recipient’s mailbox.

It’s not just mail, it’s a streamlined, proven process that saves you time and ensures your critical communications arrive where they’re supposed to.

LetterStream makes printing and mailing a breeze. To learn more about LetterStream, click here.

Horror Stories From the Mailroom and How to Avoid Them

From missed deadlines to vanishing green cards, here are real-life mailroom horror stories and how a print and mail service can help you avoid them.

Every Halloween, I can’t help but think of the mailroom “horror stories” I’ve witnessed over the years, and trust me, missing a compliance deadline is scarier than any haunted house.

The good news? These nightmares are avoidable. Let’s walk through some spooky mail mistakes that still haunt businesses, and how you can make sure they never happen to you.

The Case of the Missing Deadline

An HOA once told me they thought they had “plenty of time” to send out annual meeting notices. But between stuffing envelopes, running to the Post Office, and trying to keep up with daily work, they missed the mailing deadline. The result? Extra costs, frustrated staff and residents, and a compliance headache.

Why it happens: Manual processes and last-minute scrambling.

How to avoid it: Automate your mailings. With a print and mail service, you can schedule jobs online, track progress, and make sure deadlines never sneak up on you again.

The Address That Came Back to Haunt You

Imagine opening a box of returned mail containing hundreds of envelopes, all because one column in a spreadsheet had typos. I’ve seen it happen. For one healthcare client, a single bad address list meant delayed billing cycles and irritated patients.

Why it happens: No address verification before sending.

How to avoid it: Use automated address validation. It catches errors before they turn into stacks of wasted postage and late communication.

The Vanishing Green Card

Certified Mail is critical for legal and compliance communications. But I’ve watched firms panic when they realized a green card had gone missing—just when they needed it most. In one case, a paralegal spent an entire day digging through files for proof that was never found.

Why it happens: Paper chaos and human error.

How to avoid it: Switch to Certified Mail online. Delivery confirmations are stored digitally, so you’ll never lose another proof of delivery again.

The Mail That Never Made It

A company once insisted they’d sent out all their compliance letters, only to discover weeks later that the mail had never left the office. Without tracking, no one could prove what happened. Clients were frustrated, and the staff was left pointing fingers.

Why it happens: Lack of visibility and accountability.

How to avoid it: Use a tracking dashboard. With real-time visibility, you’ll always know if a letter was sent, if it’s still in transit, and when it was delivered. No more mystery mail. You can get full visibilty with Certified Mail or FedEx 2Day.

Don’t Let Mailroom Nightmares Haunt You

Spooky mail mistakes don’t just waste time they can cost businesses money, trust, and compliance. But the truth is, these horror stories are completely preventable with the right tools.

Don’t let your mailroom become the stuff of nightmares. Simplify the process, automate where you can, and bring peace of mind back to your business communications.

To learn more about LetterStream, click here.

Celebrating 22 Years of Being the Heart of Mail

LetterStream is turning 22 this month! For more than two decades, we’ve been helping businesses send mail online—the easiest, fastest way to send real mail.

When LetterStream started back in 2003, our mission was simple: make mailing easier. At the time, sending mail was a hassle, especially Certified Mail, which meant printing, stuffing envelopes, and standing in line at the Post Office, with green cards galore. We thought there had to be a better way—and we built it.

Twenty-two years later, that mission hasn’t changed. We’ve grown, evolved, and innovated, but our goal remains the same: to help businesses and people communicate with confidence, compliance, and ease.

22 Years of Making Mail Simple

From our first customer mailing to the millions of letters we now send each year, we’ve been proud to serve a wide range of industries—law firms, HOAs, healthcare providers, construction companies, and more.

Over the years, we’ve:

Streamlined Certified Mail online, replacing green cards with digital proof of delivery.
Added FedEx 2Day, giving users faster options and more flexibility.
Built tracking dashboards so businesses can monitor every piece of mail in real time.
Supported thousands of companies as they moved from manual mailing to fully online processes.
Gave tracking visibility within your dashboard

Behind all of that are the people, our team, our customers, and our partners, who make this journey possible.

What We’re Most Proud Of

It’s not just the technology. It’s the trust.

Every letter, postcard, or notice we send carries something important, a message that matters. Whether it’s a legal filing, a medical notice, or a homeowner update, we know our customers count on precision, security, and reliability.

That trust is the foundation of everything we do.

We’re proud that for 22 years, we’ve continued to grow without losing the personal, hands-on approach that started it all.

Looking Ahead

The world of mail has changed a lot since 2003, but one thing hasn’t: businesses still need dependable ways to reach people.

In the coming year, we’re focused on:

Enhancing automation tools to make mail even faster and more flexible.
Expanding integrations that connect LetterStream with the systems our customers already use.
Continuing to simplify complex mailing tasks so our customers can focus on what they do best.

We’re not slowing down; in fact, we’re always looking for ways to continue to improve how our system works for our customers.

A Message of Thanks

This milestone isn’t just ours, it’s yours.

To our loyal customers, thank you for trusting us to handle your most important mail. To our dedicated team, thank you for making innovation look effortless. Truly, thank you to everyone for being part of the journey.

Here’s to 22 years of progress, purpose, and printing and mailing—made simple.

To learn more about LetterStream, click here.