Join LetterStream at the 2024 Community Association Law Seminar

As the legal industry and law firms continue to evolve, professionals are constantly seeking innovative solutions to enhance their efficiency and client communication.

With that being said, LetterStream, a leading provider of printing and mailing services, is thrilled to announce that we will be attending the 2024 Community Association Law Seminar, taking place on February 14-17 in Las Vegas to help bring awareness to lawyers and law firms about more efficient ways to send out their mailings.

Simplied Communication for Lawyers

In the legal world, effective communication is paramount. Attorneys often find themselves inundated with crucial letters and documents that need to be sent to clients promptly. That’s where we come in! LetterStream specializes in simplifying this process by offering a streamlined and efficient platform for the printing and mailing of important correspondence that is secure and confidential!

Why We Are Attending

Our reason for attending the 2024 Community Association Law Seminar is to showcase our services that empower lawyers to focus on their legal expertise while leaving the task of printing and mailing in capable hands. By leveraging LetterStream’s services, legal professionals can enhance their client engagement strategies, ensuring that important information reaches clients in a timely and professional manner.

The Community Association Law Seminar is the premier conference for attorneys and insurance professionals who represent those in homeowner’s associations (HOA community management), property management, condominium communities, or housing cooperatives.

And guess what? We do a ton of printing and mailing jobs for homeowner’s associations. In fact, we also provide print and mail fulfillment to many software providers that serve community associations, so it makes sense for us to connect with HOA lawyers.

Networking Opportunities with LetterStream Experts

The Community Association Law Seminar provides an excellent opportunity for legal professionals and attorneys for HOAs to connect with the experts at LetterStream. Attendees can engage in one-on-one discussions, seek solutions, and gain insights into how LetterStream’s services can be help meet their specific needs.

We can sit and discuss all of our mailing options including Certified Mailv (key for lawyers to have access to), Certified Mail with Electronic Return Receipt (USPS tracking and signature confirmation), USPS First-Class mailings, FedEx 2Day, Statements, postcards for marketing purposes and more. Or, you can just come hang out with us in our booth. We promise we’re fun to be around!

LetterStream’s Commitment to Legal Excellence

With a commitment to excellence and a proven track record of serving the legal community, LetterStream is dedicated to helping lawyers navigate the challenges of sending communications out easily and with minimal effort.

To learn more about the 2024 Community Association Law Seminar, click here.

How to Send Certified Mail to a PO Box

As experts in the mail industry, we often encounter questions regarding Certified Mail, especially when it comes to sending them to P.O. Boxes. Well, we’re about to shed some light on the very popular question: Can you send Certified Mail to a PO Box?

The quick answer is yes, you can send Certified Mail to a P.O. Box, however, there are things to consider when doing so but we’ll talk more about that later.

Understanding and Tracking Certified Mail

Before getting into the specifics of sending to P.O. Boxes, let’s first understand what a Certified Mailing entails. It’s a service offered by the United States Postal Service (USPS) providing senders with a level of assurance that their important documents have been sent, delivered or attempted for delivery. When sending mail via Certified you can also get a Green Card, also known as a Certified Mail Return Receipt or an Electronic Return Receipt (ERR) and get a copy of the signature of the recipient sent back to you.

Who Would Send a Certified Letter?

Sending a Certified letter is a popular choice for individuals and businesses dealing with crucial documents, legal papers, contracts, or sensitive information. It offers proof of mailing and delivery, which can be invaluable in various scenarios, such as legal proceedings, contract disputes, or important communications where a record of receipt is essential.

Can You Send Certified Mail to a P.O. Box?

Like we mentioned above, the answer is yes, you can send Certified Mail to a PO Box. However, there are a few key considerations to keep in mind to ensure a smooth and successful delivery.

When addressing Certified letters to a P.O. Box, it is crucial to include the P.O. Box number in the address. This ensures that the postal service can accurately route the mail to the correct destination within the post office. The recipient’s name and the P.O. Box number is essential for a precise delivery.

It’s worth noting that Certified Mail sent to a P.O. Box requires the recipient to visit their local post office to retrieve the mail. Unlike regular mail, which is placed directly in the P.O. Box, Certified letters often involve a signature upon receipt (ERR), adding an extra layer of security and accountability. And if you’re wondering, “Does Certified Mail require a signature?” No, it does not but you can definitely choose it as an option for added tracking and security.

Certified Mail tracking is included. As a sender, you’ll receive a receipt with a unique tracking number. This tracking number allows you to monitor the delivery status, giving you peace of mind about the progress of your important documents or packages.

All-in-all, Certified Mail is a versatile and secure option for sending important items, and yes, it can be sent to a P.O. Box. By following the proper addressing guidelines and understanding the additional steps involved, you can ensure that your letter reaches its destination with precision and reliability.

Using LetterStream

To avoid unnecessary trips to the Post Office and to take the hassle out of sending any type of mail then use our website! Once you upload your job, we do the rest for you, including printing, inserting and mailing your letters. When sending USPS Certified Mail online through LetterStream, the Certified Mail cost starts at $7.34, which includes the Certified Mail fees and then goes up depending on the add-on services and type of envelope you’d like to use.

Is it Time For a New Mailroom?

In an ever-changing world, the importance of looking for ways to improve our current situation is key. When we strive to make our lives better, our relationships better, our environments better and our jobs better, well…it tends to make everything better, generally speaking. This applies to all areas of life, including the workplace.

On that note, let’s get a little bit more specific about the workplace and jump into talking about improving your current mailroom situation, shall we? In fact, let’s get even more specific and break it down to talking about your in-house mailroom. Meaning, as a business or company you internally print and send out letters to your customers. Maybe you’re an HOA (homeowners association) who needs to mail out important information to your community. Maybe you’re a law firm that needs to mail letters to clients. You get the idea.

So how does talking about your current in-house mailroom relate to improving your current situation? Good question. Running your own in-house mailing can come with a lot of responsibilities, time and struggles if we’re being honest. It comes with added roles within the organization that probably have nothing to do with your product or service. Remember someone internally has to do the physical work of printing and mailing the letters.

If you are managing, dealing with or struggling with your in-house mailroom, we have some ideas to help you find a better solution for it.

Mail is mission-critical

First off, let’s call it what it is. A mailroom is mission-critical, meaning it’s very important…just like your internet access is super important. However, your company didn’t build its own internet company to get internet access into the building, did they? No, your company found another company that offered that service and said “Here, you handle this, while we handle what we are experts at.”

So, the question is, “What’s up with your mailroom?” “Why do you have one?” “Is there a visible career path beyond the mailroom?” Basically, why have an internal place to do mailings when you can have a company that specializes in it do it for you?

Your first thought might be that you have a mailroom because again, mail is mission-critical and it must go out ASAP. To that, we completely agree. However, why do YOU have a mailroom? You said MAIL is critical and MAIL must go out but, you didn’t say your mailroom is mission-critical, did you?

On that note, let’s get you introduced to the mailing industry experts. Hi, we’re LetterStream, a print and mail online service that a large number of companies are turning to in order to free up their time spent on mailing jobs.

Freeing up time away from handling their company mailings, people are able to find new jobs with their current employer, doing truly mission-critical work within the company; mission-critical work that provides growth an opportunity beyond being the chief of the mailroom.

The Mailroom Manager

So, how can they do that? Well, let’s unpack the roles and responsibilities of a Mailroom Manager because these roles can essentially all go away.

Mailroom Manager Roles and Responsibilities

Keeping informed of new and emerging printing and mailing technologies.
Creating connections in the printing and mailing industry to know where to purchase equipment and supplies.
Negotiating with vendors each year who constantly want to increase their prices.
Reviewing contracts every couple of years on printers, folders, tabbers, inserters, and postage meters, to name a few.
Staffing your department with people to make sure that the mission-critical mail can always go out.
Managing people and processes each and every day to keep employees productive, accurate and motivated.
Dealing with suboptimal equipment that struggles to produce in the key moments when you are counting on it the most.
Arguing with service vendors who don’t show up when expected or who don’t solve the problem that you’re dealing with.
Justifying the office space your team needs to store supplies, stage equipment, and create a mailroom that can produce the mail volume when it is needed.
Being called into meetings to discuss what went wrong when one of your internal customers didn’t give you the instructions you needed to be successful.
Driving to the Post Office to drop off mail, get supplies or have a face-to-face meeting about why, despite everything being done perfectly, the mail clerk decided to reject your mailing.
Studying the latest, and ever-changing Domestic Mail Manual, to know what you can and can’t continue to do and how you need to make sure your postage meters and rate charts and price structures are all updated.
And finally not getting the credit for the heroic effort you put forth day after day. And let’s face it, mail is extremely important and you are so good at your job, that you may be too valuable for anyone to move you out of that role.

Your new non-mailing job

It might be time to take those skills that you are developing and find a way to participate in your organization in areas that are both mission-critical AND a core product or service that your company needs. But how do you do that when you are needed to get the mail out? It’s easy! You find someone who can do your job as well as you can. May we propose that the answer is to send the mail to a mailroom that is turn-key and ready to go?

Consider an expert print and mail company

There are probably several good printing and mailing companies around who’d love to take on your mail projects. While we might propose any decent mailing company can help take the responsibilities off of your plate, it’s actually an excellent mailing company that would also keep you from being sucked back into your current situation. Meaning, that many companies bring print and mail back in-house because their former vendor couldn’t perform.

But trust us, there are plenty of high-performing print and mail vendors, so before being tempted to believe you are the only company that can make mail correctly, you owe it to yourself to look around.

On that note, our shameless plug is to contact us, LetterStream. Actually, you don’t even need to contact us. Just go to LetterStream.com and use the promo code “MyNewMailroom2023” to get $10 of free mail to test out what LetterStream can do for you. We send everything from First-Class Mail, Certified Mail with an Electronic Return Receipt (USPS tracking and signature), Registered Mail and even FedEx letters to invoices and postcard printing and mailing.

Trust us, we will be fast. We will be accurate. We will be committed to supporting you never having to utilize print and mail services internally ever again.

A Guide to 1099 Deadlines and How to Mail 1099s

As tax season approaches, businesses and freelancers are gearing up to fulfill their annual responsibility of issuing 1099 forms to recipients. Let’s explore the crucial deadlines for mailing out 1099s and we’ll provide some insights on the best practices for a smooth and timely distribution process.

Understanding 1099 Forms

Before delving into the deadlines, let’s briefly review what 1099 forms are. The 1099 series includes various forms that report income, other than wages, salaries, and tips. Businesses use different types of 1099s to report various types of income, such as interest, dividends, or nonemployee compensation.

Filing Deadlines to Send 1099

1. January 31: Deadline for Providing Recipients with 1099s

The clock starts ticking on January 1, and businesses have until January 31 to furnish 1099 forms to recipients. This deadline is non-negotiable and applies to all types of 1099s, including 1099-NEC for nonemployee compensation. Failure to meet this deadline or if a company fails to file it may result in penalties, so it’s crucial to ensure timely distribution.

2. February 28 (March 31 if filing electronically): IRS Filing Deadline

After providing recipients with their copies, businesses must submit the 1099 information to the IRS. The deadline for filing paper forms with the IRS is February 28, while electronic filers get an extended deadline until March 31. Keep in mind that this deadline is distinct from the recipient distribution deadline.

Mailing Out 1099s: Best Practices

If you’re wondering how to send a 1099 to someone, here it is. Let’s discuss the best practices for mailing out 1099 forms efficiently:

1. Gather Accurate Information

Before embarking on the mailing process of sending 1099 to contractor, ensure that you have accurate and up-to-date information for each recipient. This includes their legal name, address, and taxpayer identification number TIN. Mistakes in recipient information can lead to complications and delays.

2. Choose the Right Delivery Method

When it comes to mailing out 1099s, businesses have two primary options: traditional mail and electronic delivery. Traditional mail involves sending physical copies via postal services, while electronic delivery allows recipients to access their forms digitally. Carefully consider the preferences of your recipients and the security measures associated with each method.

3. Use Secure Mailing Practices

If opting for traditional mail, prioritize secure mailing practices. Use envelopes that conceal the contents and consider using Certified Mail or Registered Mail for added security. This ensures that the forms reach their destination safely and confidentially. you can load these into your LetterStream portal, which is a secure account, and then we handle the rest.

4. Communicate Clearly with Recipients

In addition to providing the required forms, consider including a cover letter or accompanying documentation that outlines the purpose of the 1099 and any additional information recipients may need. Clear communication helps recipients understand the importance of the document and how to use it when filing their taxes.

5. Stay Informed About Changes

Tax regulations can change, affecting the requirements for 1099 reporting. Stay informed about any updates or changes in tax laws to ensure compliance. This proactive approach helps businesses adapt their processes accordingly and avoid last-minute complications.

On a side note, some way wonder, “Do I send a 1099 to an LLC?” If it falls under partnership tax or single-member LLC then yes, you send the LLC a 1099 form.

Navigating the intricacies of tax season and meeting 1099 deadlines is essential. By understanding the key dates and implementing best practices for mailing out 1099s, businesses can streamline the process, mitigate risks, and contribute to a successful tax season for both themselves and their recipients. Remember, timely and accurate 1099 distribution is not only a legal obligation but also a demonstration of professionalism and reliability in the eyes of your clients and contractors.

The USPS postage rate increase just took place. Learn more about it here.

What You Need to Know About the January 21, 2024 USPS Postage Increase

Well, it seems to be that time of year again. The time when the United States Postal Service (USPS) has a postage rate increase. If you’re feeling like this is happening a lot, well, you’re not wrong. The Postal Service raised their prices twice in 2021, 2022 and 2023 and now we’re starting off 2024 with another USPS postage increase.

January 2024 USPS Postage Price Increase

Effective January 21, 2024, the cost of mailing letters, packages, and other USPS services will climb slightly across the board. While the average increase sits at a modest 4.3%, it’s still cause for pause, especially for businesses and high-volume senders.

Here’s a Breakdown of the Key Changes for the Postage Rate Increase in January 2024:

First-Class postage increase for letters (1 oz.) is going up from $0.66 up to $0.68 cents
Certified Mail Postage is going from $4.35 up to $4.40
Certified Mail | Add-On Electronic Return Receipt price is going from $2.20 up to $2.32
Certified Mail | Add-On Green Card price is going from $3.55 up to $3.65
International Letters (1 oz.) are going from $1.50 up to $1.55
Domestic Postcards are going from $0.51 up, to $0.53
International Postcards are going from $1.50 up to $1.55
Registered Mail is going from $20.25 up to $20.75
Registered Mail | Add-On Electronic Return Receipt price is going from $5.65 up to $5.80
Extra Ounces (Letters) staying at $0.24
Extra Ounces (Flats) staying at $0.24
First-Class Mail Forever Stamp is $0.68

How to Handle the USPS Postage Increase?

These adjustments, while seemingly small, can accumulate over time, impacting both individuals and businesses. So, what can you do to navigate the new United States Postal Service postage increase?

Shop around: Not everything has to be sent via USPS. You may want to look at other options, such as FedEx 2Day to send a letter. You might be surprised at the fact that there’s another service with a faster delivery option.

Embrace technology: Leverage online shipping tools and platforms to compare rates, Make your life easier and more convenient and track your letters efficiently. Remember, time is money and removing the hassle of making trips to the Post Office to send your letter or to buy stamps is something to embrace on its own! Hi! LetterStream here. This is exactly what we do!

The 2024 USPS postage increase is a reality, but it doesn’t have to derail your mailing habits. By being informed and adaptable, you can adjust your strategies, find smarter solutions, and keep your letters moving without breaking the bank. Remember, a little planning and resourcefulness can go a long way in the ever-evolving world of postage.

LetterStream Is on Your Side!

For customers familiar with our process, you know we do raise our prices each time the USPS raises their rates. But our increase is only the amount needed to cover the added postage costs. So, while your bill might look a little higher, the extra money is only going to the United States Postal Service. LetterStream seldom raises our prices and works hard to keep your prices locked in for the long haul so that your mailing budget is consistent and predictable. If you want to send First-Class Mail, Certified Mail, postcards, or FedEx envelopes for any of your secure and important documents just remember that we’re on your side!

Keep in mind, if you’re looking for an electronic way to send your statements, we provide an email delivery service (eDoc Delivery), which allows you to send your documents via email directly through your LetterStream account. This can be done in place of real mail or in addition to your snail mail. If you’d like more information or if you’d like to add this product to your account, please feel free to send us an email at support@letterstream.com.

Now it’s your turn: How will these changes affect your mailing habits? Are you already preparing for the next postage increase? Share your thoughts and cost-saving tips in the comments below! Let’s help each other navigate the new postage landscape together.

Click here to review the USPS 2024 postage rate press release and click here to download the complete list of 2024 USPS postage rate changes.

Just a friendly reminder about a little pro tip we have: if you would like to get the old pricing but don’t want to send your mailing out before the effective Jan 21, 2024 date, you can always use our schedule job option to schedule your job to be mailed on a future date! That way you’ll still get the current (old pricing) but it won’t go out until the date you choose.

New Hope for the USPS Mailbox

I was at a trade show at the end of last year and had lots of enjoyable conversations with partners, customers and potential customers. But the one I chuckled the most about was the conversation I had at the luncheon with a man who was about 25 years old. Without realizing it, he basically made an argument when it came to sending mail to a mailbox and how it isn’t a necessity anymore.

Now, not that there is anything wrong with his age, but I realize that some of the younger generation doesn’t go to their mailbox or the Post Office mailbox nearly as often as prior generations. Some may have never been to a mailbox at all (which is a crazy thought), but it is a reality. Many now get their information through paperless communication, such as emails or even through online platforms like Instagram and TikTok. For some, there just isn’t a need to walk to the mailbox anymore.

But back to my conversation. There were about eight people sitting around a large round table and we were talking about what each of us did. When it was my time to share that I work at an online printing and mailing company, the young man’s boss said “We don’t use mail. Instead of sending snail mail, we send everything electronically.”

I responded, “Well done! So, you don’t have envelopes in the office or a postage meter?”

He reflected a moment and then said, “Well, we do have a postage meter, envelopes, and specialty paper but we don’t use them for anything.”

At which point, another colleague of theirs responded with, “Well, we do send a few letters through the United States Postal Service using First-Class Mail.”

His boss inquired directly to him about it and he then responded with, “We do have about 10 people in one community that want letters mailed, and 20 in another. And sometimes people reach out to us and ask that we mail something to them.”

Hmmm interesting….so sometimes they do send mail. It can be easy to forget that just because we live in a digital world that that doesn’t mean a lot of people still don’t like to receive important information via the USPS.

No more Postage Machines

While this wasn’t the key concept of my story, it allowed me to discuss how LetterStream frees up clients from the expenses that come along with mailing letters. This includes the actual postage machines, machine leases, machine service calls, postage machine desks, and floor space. Not to mention the other expenses that accompany sending mail, like different envelope sizes and toner. Plus let’s not forget to factor in the time it takes to make trips to the office supply store, stamps, training your employees…you know where I’m going with this.

Email Inboxes Overflowing

And back to the story…again. At some point, I was blown away to hear one of the nice gentlemen I was talking to say his email inbox is so full of emails that he can hardly get anything done. He said he gets hundreds of emails per day.

Of course, this made my mind start to ponder. I started thinking about the old adage- if everything is important, then nothing is. How can someone process hundreds of emails per day, and how can you designate the time you need for the important ones without being distracted by all the new emails that just keep coming day after day?

In short, how does one get in front of people easier than through an overflowing email inbox?

The Answer is Simple, Send a Letter to a Mailbox

After mulling over this entire conversation and then about what was said regarding email, my mind began to spin its own story and here is what it came up with:

“If you want to get the attention of someone and actually have them see what you are offering then it would make sense to put a real piece of mail in the mailbox. They will walk to their mailbox and grab their mail (for those that it applies to), they will walk back, flip through their mail pieces possibly separating them into different stacks. The key would be to make your mailing stand out so they will be intrigued to open it. And if it’s intriguing to open, then mission accomplished with getting in front of someone without ending up in the trash of an email account with every other promotional item.”

Ok, so obviously that’s not exactly what was said by the potential customer but you get the gist of where my mind went with that. He did, however, point out some truth that mail is a totally different medium than email. It calls for special handling and can even linger for days waiting for the right moment when it can be sorted, processed, and acted upon. There’s no denying that. However, sending USPS mail, whether it be First-Class Mail or Certified Mail, may actually catch the attention of the recipient in a way that email can’t anymore.

All-in-all the point of this story is: Maybe it’s time to start focusing on getting your message out there with the help of the mailbox in 2024.

If you decide you or your company want to send mail the old-school way, be sure to check out our 2024 USPS Postal Holiday calendar to not only see when your local Post Office is closed but also when we’re open and mailing.

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-The Letterman

Happy New Year!

Happy New Year to our loyal customers and Happy New Year to those who may be just joining us or thinking about joining us here at LetterStream!

As we reflect back on this past year we can’t help but be so grateful for you, our incredible team and the continued growth of this printing and mailing company that we know and love as LetterStream.

LetterStream started back in 2003 (Woah! How cool) and now as we’re here embracing the new year of 2024, it’s fun to reflect on how far we have come.

A Look Ahead at 2024

We’re also excited about all the plans we have for 2024. We’re in the process of revamping our website and blog and we’re excited to keep implementing new processes that aid in the customer experience. Last year we introduced our new chatbot that enhanced how customers can get answers in real-time, along with new printing and mailing updates that served our customer base. Keep checking back in on our blog to see what new updates we have for you in 2024!

Printing and Mailing Tradeshows and Beyond

This year we plan on attending some tradeshows throughout the nation that pertain to the print industry, mailing industry, printing and mailing industry and the SAAS (Software as a Service) industry, along with shows that focus on HOA’s (Homeowner’s Associations) and law firms. Again, be sure to check back here on the blog to find out which shows we’ll be attending. We’d love to have you come stop our booth and say hi if you’ll be there as well!

We’re Here for You!

We hope this next year is full of abundance both personally and professionally. Remember we’re here for you to send out your First-Class Mail, Certified Mail, postcards, statements and invoices, flat envelope mailings and even FedEx 2Day mailings! Check out our 2024 Postal Holiday Calendar to see when we’re open and mailing even when the USPS (United States Postal Service) is closed! Yes, there are holidays where we can still send out mail!

Wishing you a very Happy New Year!

Happy Holidays!

Wishing you and your loved ones a very Merry Christmas and a Happy New Year!

From all of us here at LetterStream, your favorite printing and mailing company!

Postal Holidays in 2023 to Keep In Mind

As we embrace the festive spirit, it’s crucial to stay informed about the USPS holiday schedule to ensure your holiday mailings reach their destinations on time. It feels like just yesterday we were talking about the USPS Postal Holidays 2022 and now here we are a year later going over the United States Postal Holidays 2023. Crazy how fast time flies!

Ok, let’s get into it. Here’s a quick rundown of the 2023 USPS Christmas and New Year’s schedule, followed by a sneak peek into the 2024 USPS holiday season.

2023 USPS Christmas and New Year’s Schedule: Plan Your Mailings Accordingly

If you’re wondering what the rest of the 2023 postal holiday schedule looks like for the United States Post Office, look no further!

Both the USPS and LetterStream will observe the following holidays during the rest of the 2023 holiday season.

USPS Postal Holidays 2023

Christmas Day – December 25, 2023 (Monday): USPS will be closed and mail delivery will not be taking place.
New Year’s Day – January 1, 2024 (Monday): USPS will be closed and mail delivery will not be taking place.

Keep in mind that it’s important to plan your mailings around these dates to avoid any delay. Stay tuned for another blog post where we talk about crucial days to remember during the 2023 holiday season to help avoid any late deliveries.

Oh, and you might also be wondering. “Is December 26 a postal holiday?” or “Is December 31 a postal holiday?”…actually you more specifically might ask, “Is New Year’s Eve a postal holiday?”

Neither one of those is a federal holiday or a U.S. Postal Service holliday and because of that Post Office locations will be open and they are not included in the U.S. Postal Service holiday schedule. To be on the safe side you may want to call and check with your local Post Office to see if they might be closing early on New Year’s Eve but most will be open and doing their normal delivery services which include sending regular mail, also known as First-Class Mail, Certified Mail, Marketing Mail and more.

Looking Ahead to 2024 Postal Holidays: USPS Holiday Schedule & LetterStream’s Holiday Schedule

Part of Christmas tree branch and a Christmas bell located next to a LetterStream lanyard with Certified Mail envelopes and Certified Mail tracking and USPS stamps

As we bid farewell to 2023, (can you believe it is already that time?!), it’s wise to get a glimpse of the upcoming year’s holiday schedule for better long-term planning.

We created a 2024 holiday calendar for you that not only showcases the USPS postal holidays and when the Post Office is closed in 2024 but also which days LetterStream is still open and mailing during that time.

You can find the 2024 USPS holiday schedule here.

Count on LetterStream for Your Holiday Mailings

LetterStream’s committed to providing fast, efficient and perfect mailing services throughout the holiday season and beyond. Our team is here to support you, offering assistance and guidance to make your mailing experience as smooth as possible.

While we have you, we wanted to extend our warmest wishes for a joyous holiday and a prosperous New Year. Thank you for choosing LetterStream as your trusted partner for all of your mailing and printing needs!

LetterStream’s New Chatbot Help Box

Let’s face it, we all need a little help sometimes. Even the LetterStream team needs help getting fast and convenient answers to customers 24/7/365 to include all days of the year, including holidays where we’re closed. That’s where our new chatbot friend comes in. We’ve implemented a new online help chat tool designed to help us, help you, with finding the most up-to-date answers as well as tips and tricks to make your utilization of our website and mail-building tools even more powerful.

Ever-Present Chatbot Help Center

Floating in the lower right corner of every page of our website is a help icon. When clicked it summons a powerful chatbot tool, that through the use of AI, can quickly return answers to your most pressing questions. Make note that the floating button never goes away, however, it can be scrolled out of the way by using your side scroll button in the event that it covers something you are trying to read. To minimize the dialog window after getting your answer, simply hit the icon once more and all is hidden from view. Not to worry; your prior conversations are kept so you can refer back to them whenever you open the chat tool again.

Not Like Other Chatbots

Our chatbot is not like the others. No, other chats can get kind of annoying. You know what I mean? You ask a question and feel like you are waiting for a highly distracted person to get back to you. I often imagine one person with a circle of computers around them. Each one with a person in chat. The operator spins their rolling chair from one computer to the next answering 10 people at a time and never really understanding what anyone asks. Anyway, our chat tool isn’t like that. It is blazingly fast and provides extremely accurate information.

But, I Need a Human, Not a Chatbot

Not to worry. We have plenty of humans behind-the-scenes ready to give you even more personalized assistance. As some of you already know, our team of humans do super-human things and can answer any question you may have. They can even propose changes and fixes to our always-ready-to-help development staff. To reach a human, simply send an email to support@letterstream.com. But, while our humans don’t spin around in office chairs (well, sometimes they do for fun), keep in mind that they might be on break, in a meeting, on vacation or working on the next cool feature, so for the fastest answers, be sure to ask your questions in the chat tool first.

I Have an Urgent Need

Believe it or not, this is the main reason we introduced the chatbot in the first place. People sometimes run into snags and need a solution right now, not in 20 hours or after someone returns from a meeting. This makes our decision to employ a chatbot all the more relevant. It’s not just you that has an urgent need, many customers do, and we want to help them all.

Disaster Averted Thanks to Chatbot

Using the chatbot to find answers quickly takes the urgency and the drama out of your day. Another major thing that we do is provide you the tools, within your account portal, to stop, pause or cancel a job at any point up until it is time to mail. To take advantage of this process, simply log into your LetterStream account, find the job in question, and click the word EDIT appearing in the Options column. From here you can choose what you need to do, stop and shred, pause, delete, etc. Some options come and go as the job moves through our production process. For more information see our help article “Changing a Job.”

Help Pages Still Present

Which reminds me! We still have all our help pages, videos and content. Simply navigate to the bottom of any page and select HELP from the list of options in the footer. These resources are still very beneficial and is one more method you can use to get all the help you need.